Cheap hotel at a premium price.
Posted Dec 2, 2016 on Hotels
The complimentary internet speed was the worst I've seen since I was a kid. We were getting 28 kb/s download speeds and that was wired on a high-end laptop. When we called to complain, they told us to upgrade the service. 28 kb/s isn't even enough to load a webpage today. Absolutely ridiculous. Why pay for an upgrade to something so terrible? I just used the hotspot on my phone, but I shouldn't have to do that. Even free internet should be around 500 kb/s (enough for web access but not movies or games) with paid speeds up to 10 mb/s. I've got 100 mb/s at home and only pay $40/month. I know it wouldn't kill you to upgrade. This is 2016 not 1992.
Breakfast was advertised as included on Hotels.com but was actually $10 / person. I showed them exactly where it said that on the website and the front desk told me to call Hotels.com.
The bed, in your most expensive room mind you, was an incredibly cheap memory foam that had dents in it on either side and a giant lump in the middle. I never complained about that to anyone, but I knew there was nothing they could do about it. Both my wife and I were thought it was the worst mattress we've ever slept in and I was on a submarine for 3 years.
The television had no quick access guide, changing channels took at least 3-5 seconds between each channel, and the TV itself was what you would expect in a Motel 6. Overall, this wasn't the Hilton experience that I'm used to. I'll look for a Homewood Suites next time.