I didn’t get to experience this property, because they oversold and did not honor my reservation. I was not informed of this until after arriving for check-in, so I could not make other arrangements. After a long day at a soccer tournament, my family and I arrived to find they could not accommodate us. By this time, it was late and we just wanted to rest, and every other hotel in the area was full so we had no choice but to accept their offer to stay at another location 30 miles away, and farther from the fields we would be returning to the next day. Another inconvenience hinged on the food order we had placed with an establishment down the street, with the intention of checking in and getting the meal to take back to the room. Instead, we had to wait for the order, and could not leave town until it was ready. Overall we have no complaints with the property or the staff, they were very apologetic. Our complaint is with a system that allows not only overselling the hotel, but not notifying us that we would need to stay elsewhere. Do better, Holiday Inn. Do better, Expedia.
