Ratings based on 94 Verified Reviews

3.5 out of 5
70% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

You get what you pay for.

Posted Jan 23, 2017
Pros: The staff, and the breakfast.
Cons: Cleanliness
Location: It's very close to all the things you would want. Some shopping, and dining. I chose this due to a training class I had scheduled near by.
Had a lovely experience except for the room being dirty. You couldn't have asked for a friendlier staff. The room however had dirt/debris on the floors around the beds, and walls. The bathroom toilet looked stained and beat up. Seat had pieces missing. The shower head was actually pretty nice, but the furniture had stains on it. I had two children with me, and I didn't want them to sit on any of the chairs due to the filth. We only had to sleep there for the night, and check out the next morning so we didn't complain. The room was cheap, and we mainly needed the beds for the night.
2 out of 5
by A verified traveler from Indiana

It was really dirty

Posted Dec 27, 2016
Cons: The hateful manager
Location: Location as great and shopping restaurants were right there
The shower was not cleaned and we have always paid with cash. We were told the next time we stay we must use a credit card and I don't have one
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place to stay. I will stay again

Posted Nov 26, 2016
Pros: The friendly employees
Cons: The place was great just keep it going
Location: It was just off the interstate. Shopping mall just 2 blocks away and just about any restaurant that you may want including a 5 star steakhouse
The employees were very helpful and friendly. We had a full breakfast including waffels eggs bacon fruit milk tea and coffee
4 out of 5
Recommended
for Everyone
by A verified traveler from Middletown, Ohio

Great location

Posted Oct 26, 2016
Pros: The staff were very nice and respectful. It was quiet.
Cons: The coffee, at breakfast was luke warm. The carpet in one area of the room needed to be vacuumed.
Location: Variety of restaurants to choose from, and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

The best we've found

Posted Oct 23, 2016
Pros: The room was on the back side away from the Interstate, very quiet, spotlessly clean, tastefully decorated, and comfortable.
Cons: Nothing
Location: Plenty of restaurants and shopping close by.
A two week, five state trip ended in Middletown recently. We had reserved a room at Quality Inn and Suites and arrived after ten hours on the road. Everything about this motel was much better than we expected and was the best stay we had for the whole trip.
1 out of 5
by A verified traveler from Morehead

Bad night at Quality inn

Posted Oct 9, 2016
Pros: Nothing place was horrible Stay Away Expedia is wanting me too say something good. But there is no good I can put.
Cons: Staff unfriendly,bugs in room,lamp shades broke, ac didn't work. It was like staying in the getto but in a nice area. STAY AWAY
Location: Location is only thing they got going for it.
5 out of 5
Recommended
for Everyone
by A verified traveler from farmington, michigan

Posted Aug 30, 2016
Very good location. Friendly staff and very helpfull.
Comment from Hotel Management
Aug 31, 2016 by Andrew Rushing General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Everyone
by A verified traveler

One night in Middletown/Franklin OH

Posted Aug 22, 2016
Pros: Currently being remodeled, no disturbance with noise. Good nights sleep.
Great stay for the money! My problem was getting to the property. When you turn left from the main road stay in left lane turn into what looks like the Cracker Barrel parking lot. Make an immediate left, just a little confusing, in front of the Cracker Barrel. That street will take you to the property. Easy in and out once you find it.
Comment from Hotel Management
Aug 24, 2016 by Andrew Rushing General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Good value

Posted Aug 21, 2016
This hotel is s good value overall. I stay here every year for the Western and Southern tennis tournament. It is clean with spacious rooms and a decent breakfast.
Comment from Hotel Management
Aug 23, 2016 by Andrew Rushing General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap hotel...just okay.

Posted Aug 21, 2016
This is your typical hotel. Booked with the intention of only sleeping there. Served its purpose. Not super clean...traces of mold in the bathroom.
Comment from Hotel Management
Aug 24, 2016 by Andrew Rushing General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!