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Reviews of Quality Inn & Suites Miamisburg - Dayton South

2.5 out of 5
Quality Inn & Suites Miamisburg - Dayton South
250 Byers Rd, Miamisburg, OH

Reviews

6.0
Rating 10 - Excellent. 111 out of 705 reviews" "
Rating 8 - Good. 188 out of 705 reviews" "
Rating 6 - Okay. 132 out of 705 reviews" "
Rating 4 - Poor. 109 out of 705 reviews" "
Rating 2 - Terrible. 165 out of 705 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 7 rooms with this hotel. Once I and the group I was staying with arrived it was never released to us that it was going to be under construction. That’s not what disappointed us…. I have never been so disgusted and disappointed in a hotel this badly. We understand construction happens. But the state that this hotel was in was uninhabitable - unhealthy and unsafe. The amount of water damage was so significant that the ceiling was dropping beside you as you walked down the hall, paper towel stuck around sprinkler systems(which means fire system was turned off), standing water pools in the bathrooms, short and curlys left in the bath tub, stains on bed sheets, a chair that was so stained that if you sat on it you would probably get pregnant, un safe wiring with paper towel stuffed in it. It’s a shame that Expedia promotes hotels like this. I have photo proof so someone can explain to me why a refund wouldn’t be warranted…..
Stayed 3 nights in Apr 2024

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a used condom in our room the smoke smell was terrible and we were in a non-smoking room the furniture was stained the elevators were filthy they were renovating and should have been closed down till it was done stay there last year and it was the same situation there was a lady in the hallway rolling cigarettes our friends that stayed there ceiling was leaking there was no ice another book it they should be reported to both the health department and the Better Business Bureau I would never stay there again
Stayed 2 nights in Apr 2024

4/10 Poor

Roger

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was not notified of remodel being done. Arrived to a mess. Building materials stacked all around entrance and roof torn off entrance. Leaks all over the halls with trash cans setting under them. Breakfast was not full bar as suppose to be. Day 2 the ceiling started leaking in our bathroom, and later the ceiling fell all over the sink. The outside was littered all over with roofing pieces that were thrown from roof.
Stayed 3 nights in Apr 2024

4/10 Poor

Patrick

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were in the process of renovating but the area inside was not good at all. Stainsm cracks, water leaking from the ceiling, and the room the rug in front of the sink was soaked and made the room musty when walking in. Should be closed until the construction is finished. No breakfast had coffee but the cereal looked to be there for a while and no muffins, bagels, or bread. Had a waffle iron but did not take a chance on it.
Stayed 2 nights in Apr 2024

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was disgusting unacceptable dirty stunk homeless people staying there prostitutes and drug addicts they need to be shut down they are remodeling but until this happens they need to be shut down I will try to get a refund if possible leaks in the ceiling spotted furniture smelt like pee bugs in the room use condoms in the floor
Stayed 2 nights in Apr 2024

2/10 Terrible

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Shelley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this motel for the eclipse months ago, and were not able to find other accommodations or we would have. This motel should not be permitted to remain open during its renovation. There were construction materials and trash everywhere, in side and outside the facility. No exercise room, no ice machine, *very* limited breakfast. In the lobby, a gallon jug of milk was in a small refrigerator with a thermometer that read 60°. The smoke detector in our room was covered with a plastic bag. The smell of cigarette smoke filled the hallway, even though all rooms were supposed to be non smoking. Beds were ok, except for a stain on one bedspread. The tub was dirty and the drain was held open by two wood sticks. The desk clerk gave us a discount on check-in, but the safety issues were too overwhelming to ignore. We hope others will ask about the condition of the property before booking. No discount was worth it.
Stayed 2 nights in Apr 2024

8/10 Good

martin

Liked: Cleanliness, staff & service, amenities
It was under a huge remodel, and the propert was in disaray.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was under construction and remodel and there was no forewarning of the condition
Stayed 2 nights in Mar 2024

2/10 Terrible

Patty

Traveled with family
Disliked: Staff & service, amenities
I rented this room because it shows in the pictures online and I was told when I called that they had continental breakfast. We stayed two nights and there was no breakfast either morning. My son went to the front desk and ask him. The guy said we have waffles but no syrup. He had a half gallon of milk and some cereal, but nothing was set up in the dining area at all. Acted like it was an inconvenience that we even asked . This is the main reason I booked this room as to save money on our trip so we did not have to eat breakfast out and about. The room was so/so. Not the cleanest.
Stayed 2 nights in Mar 2024

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property under construction all kinds of noise and things being thrown from room. The didnt have the king sized bed i had paid for, the only reason for 2 stars was the lady who checked me in was incredibly friendly.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Kelly,Thank you for the stay at our hotel. We are truly sorry to hear about the inconvenience you experienced during your stay. We understand the frustration caused by the construction noise and the lack of the king-sized bed you had paid for. Please accept our sincerest apologies for falling short of your expectations. Your feedback is invaluable to us, and we will use it to improve our services and ensure that such issues do not recur. We are delighted to hear that our check-in staff made a positive impression on you. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.SincerelyHotel Manager

2/10 Terrible

Emilie

They cancelled my reservation!!!!!!!!!!!!!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Emilie,Thanks for sharing your feedback. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit.SincerelyHotel Manager

2/10 Terrible

Krystal

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are smelly like they have been closed up for a very long time. The cooling/heating didn’t have knobs to change it. Chair in room had excessive wear and tear on it. Request for my money back
Stayed 1 night in Feb 2024

2/10 Terrible

VICTORIA

Traveled with pets
Disliked: Cleanliness, staff & service, amenities
The wi-fi was down with no reason why. We expected breakfast as it is marked on website to wake up with gross weak coffee. All the ice machines were broken on 1st and 2nd floor. The fridge didn't work. Overall a bad decision to stay here
Response from Hotel Manager on Jan 28, 2024
Dear VICTORIA,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rates
Great rates
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear James,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

4/10 Poor

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Bradley,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Paul

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty hotel rooms. We tried two different rooms but after the second room decided it was not suitable to stay in. Front desk staff was friendly and tried to help. Clearly under renovations so hopefully things will improve.
Response from Hotel Manager on Jan 14, 2024
Dear Paul,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Please visit us again.SincerelyHotel Manager

2/10 Terrible

James

Dirty, breakfast included and then not available in morning - cost $40 to eat out - no notice! No support Elevator broken to third floor for over 60 folks
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
"Dear GuestThank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

6/10 Okay

Rosemarie

Traveled with partner
Liked: Staff & service
We were told upon arrival that the room that we requested wss not available, then there was one. Hotel is under renovation, not good, things broken. No breskfast in morning found out when we got up, but was told the night before there would be.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Rosemarie,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

2/10 Terrible

Daniel G

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This is my first review of a hotel. My experience across the board at hotels has always been neutral to positive with a strong bent towards the positive. With that said, never have I ever stayed in a hotel of this condition. The first room we were checked into had an open broken window. Keep in mind this is late December. Stink bugs had entered the room through the open window and could be found in the room throughout. It is not possible that the room condition was not noticed by staff because you could see tape residue around the window seal. I requested a different room and informed the front desk about the rooms condition. Front desk staff was polite and quickly gave us a different room directly across the hallway. This room had the same issue with the window however someone had shoved a towel into the base of the window frame and used tape to cover the sides of the window. Although not a complete seal it was covered in a way that made it more difficult for bugs to enter. Initially when we entered the room the smoke detectors were making the standard beep noise as if they had either been disconnected or needed replacement batteries. The noise did stop about ten minutes after we entered the room. The heating unit below the window looked as if it was from 1980 and had broken knobs and buttons. When it was turned on you could definitely "smell" the heat. It was a very metallic, old heat kind of smell. There was no bedding for the pull out sofa.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 11, 2024
Dear Guest Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the chairs were dirty and were worn badly. breakfast was a waffle and syrup. the person that checked us in was friendly and helpful
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear GuestThank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Hotel Manager on Jan 11, 2024
Dear Anita,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Valter

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad, I drove with my family for 900km, I was very tired, we arrived at the hotel around 9:30pm, the room was cold, the heater didn't work properly, it was old, we had to sleep with sweaters on, it said it was smoke free but the hotel smelled cigarette, my floor and my room too. It was a bad experience, breakfast was not good and we left without having breakfast.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Valter,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

2/10 Terrible

Bill

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I woke up with bedbug bites all over me
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Bill,Thank you for the stay at our hotel. We are sorry to learn we were not able to meet up with your standard, we do perform regular housekeeping at our property, but we are sorry this happened. We have informed housekeeping to investigate the issue and ensure it does not repeat again.We hope you give us a chance to earn your trust back in our hospitality. Please visit us again.SincerelyHotel Manager

8/10 Good

Brad

Liked: Staff & service, amenities, property conditions & facilities
The staff did not bother me and things were nice and quiet
Stayed 7 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Brad,Thank you so much for your kind words. I’m so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

6/10 Okay

Tory

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Tory,Thanks for staying with us and giving 6- a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.SincerelyHotel Manager

6/10 Okay

Atsuo

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Atsuo, Thank you so much for sharing your recent stay with us and for giving 3 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 Okay

Tara

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Tara, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear James,Thanks for stay at our hotel and great feedback by giving us a 8 out of 10 rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

2/10 Terrible

elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had a smoking reservation . There was a sign no smoking as off jan 1 2024. i was there dec 30th. The tv was not working the staff was evasive as to why . There was no heat didn't bother to call about that. There was the smallest amount of water in the toliet bowl glad I only had to pee the toliet paper didn't make the flush. My money is to be returned by exp. but only if I make a complaint.Out of there by 530 pm. The rooms are older very clean and nice linnens and carpet . Lobby very nice. It will be nice once the reno is fully completed . The smoking is a deal breaker'
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear elizabeth,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear MaryThank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

6/10 Okay

Sylvia

Traveled with family and small children, Traveled with family
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Sylvia, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Lori, Midwest City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay. Drug infested area people in and out burn holes in carpet. Walls had drug splatters on the wall in bathroom stai s on bed co.forter
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Lori,Thank you for posting your feedback. I have personally taken action based on your comments to investigate these claims, as we have never come across such incidence in past. This is something we take very seriously and if necessary we will take immediate action. Sincerely,Hotel Manager

10/10 Excellent

Lita

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Lita,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

8/10 Good

Bill

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Bill, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

2/10 Terrible

Michael

Completely trashed hotel Stay away
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Michael, Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear James,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear James,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

10/10 Excellent

Tracee

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Tracee,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

2/10 Terrible

Derrick

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear DerrickThank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 Good

Bradley

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Bradley, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 14, 2023
Dear James,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserve a non smoking with a king size but i got a room with 2 beds and a smoking room because that what the had. Breakfast they didnt have anything
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Antonio,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

4/10 Poor

Alex

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don't stay for the breakfast
The place needs a good scrub down all around. All you could smell walking in was weed. The carpet had patches missing in it. Our TV didn't work, the beds were hard, and the pillows were flat. The breakfast was either "rasin brand", "corn flakes" or a waffle without butter, and very very little syrup.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear AlexThank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

4/10 Poor

Ne'Shella

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Ne'Shella,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Bradley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys at the front desk were kind and very helpful, but the room was in disrepair, and not very clean. The building feels abandoned! And breakfast was extremely limited. Strong smell of marijuana throughout the building.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Bradley,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent and you see our staff was friendly and helpful. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Please visit us again.SincerelyHotel Manager

6/10 Okay

Gary, Pikesville

Business traveler
Liked: Cleanliness
Disliked: Amenities
My room had no T.V. or desk chair. Because I arrived late at night, I did not need or even wanted to use the T.V.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Gary,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

8/10 Good

Brian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Brian, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Ginetta

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 10, 2023
Dear Ginetta,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

2/10 Terrible

tillie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This propert has been several hotels without the upgrading of the property! The chairs in the rooms were heavily stained and damaged. The sheets had several cigarette holes and stains in them and both the tub and sink had a leak. However the staff was very professional.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear tillie,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager