Ratings based on 370 Verified Reviews

3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Nice place, good price

Posted Jan 21, 2017
Overall, we had a very pleasant experience. The hotel was clean, breakfast was good, and the price was affordable! The only negative I have is, when we checked in, one guy was at the counter. Instead of greeting us, he stood there yelling for another guy to come help us. It was unfriendly and not the best way to welcome new customers. Housekeeping was very friendly and professional as well as the morning staff when checking out. Nice place to stay!
Comment from Hotel Management
Jan 21, 2017 by Kevin P. , Hotel Management
Dear Valued Guest, Thank you so much for taking your time to give us your feedback. I am glad to hear that you enjoyed your stay with us. I do also apologize for the behavior of my staff, I'll be sure to address the issue you mentioned to better serve our future guest.
3 out of 5
Recommended
for Everyone
by A verified traveler from tn

came in town for funeral.

Posted Dec 26, 2016
Pros: clean good location
Cons: hire better employees.
Location: right off interstate
Have stayed several times, hotel is always clean and room comfortable, staff at front desk rude and should learn to smile. also shouldn't have to wait on staff for a smoke break before getting waited on. at breakfast, was running late, got to dining hall at 8:55, breakfast over at 9, food already removed and asked for a glass of OJ nd got a rude comment. still had 5 minutes before it should have closed.
Comment from Hotel Management
Dec 28, 2016 by Kevin P. , Hotel Management
Dear Valued Guest, Please accept our heartfelt condolences for your loss one. I do apologize that my front desk staff was not able to provide you with friendly service, I'll be sure to address the issue you mentioned to better serve our future guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Good surprise

Posted Dec 21, 2016
All set for a five star rating and then the shower would not get hot. Best inexpensive motel I have experienced ( which is many).
Comment from Hotel Management
Dec 24, 2016 by Kevin P. , Hotel Management
Dear Valued Guest, Thank you for taking your time to give us your feedback. I do apologize for the shower not getting hot water, I had my maintenance staff resolve the issue you mentioned to better serve our future guests. I hope to see you again on your next trip.
4 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking your time to give your feedback. I am glad to see the 4 star rating. I hope to see you again on your next trip to Springfield, OH.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016
It was very nice and I really enjoyed my stay. The room was very clean and nice inside.
Comment from Hotel Management
Dec 8, 2016 by Kevin P., Hotel Management
Dear Valued Guest, Thank you for taking your time to give us your feedback. I am glad to hear that you enjoyed your stay at our Inn. I hope to see you again on your next trip to Springfield, OH.
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice for the price.

Posted Dec 6, 2016
Pros: Friendly staff, nice room size, nice amenities.
Cons: Breakfast sausage & eggs were cold. Bagels would be nice.
Room smelled of smoke upon entering. Found out later that some of the towels smelled of smoke, which you could smell. Who ever did the laundry was smoking.
Comment from Hotel Management
Dec 8, 2016 by Kevin P. , Hotel Management
Dear Valued Guest, Thank you for taking your time to give us your feedback. I so apologize for the smoke odor in the linens. I'll be sure to address the issues you mentioned to better serve our future guests.
3 out of 5
by A verified traveler

Smoking room

Posted Dec 3, 2016
Had to stay in a smoking room. Too hard to switch According to staff.
Comment from Hotel Management
Dec 5, 2016 by Kevin P. , Hotel Management
Dear Valued Guest, Please accept my apology for not being able to switch you room type due to the type of reservation booked.
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
I was there 6 days and never had any issues except the fridge in my room was broke and 45 dollars worth of food went bad.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking your time to give us your feedback, I am glad to hear that you enjoyed your stay with us and I apologize for the fridge not working properly, we have resolved that issue to better serve our future guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to restaurants in the area

Posted Nov 28, 2016 on Orbitz
They would not let me extend checkout time for one hour. I was told that it was mandatory. Guests with pets need to be reminded to clean-up after their pets. Maybe a dog waste collection area and bags available. I carry my own at all times. No smoking in the elevator. They reeked of smoke. Put the outside smoking areas further from the front entrance.
Comment from Hotel Management
Dec 2, 2016 by Kevin P., Hotel Management
Dear Valued Guest, Thank you for taking your time to give us your feedback. I do apologize for the issues you experienced at our Inn, I'll be sure to address the issues you motioned to better serve our future guests.
2 out of 5
by A verified traveler

A Bed for a Night

Posted Nov 28, 2016 on Hotels
The hotel needs a better filter system for the air as you can smell the smoke from smoking rooms all over the hotel. The shower area is a separate room from the sink, which would be nice if the water closet was outfitted with more than just a toilet and a towel bar. Wifi can be very slow at times. It's near a Cracker Barrel for good food and a better breakfast.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking your time to give us your feedback. I do apologize for the issues you experienced at our inn, I'll be sure to address the issues to better serve our future guests.