Dear Reyes, We are sorry to hear your recent experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the stains on the sheets and pillowcases. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Peter,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Middletown - Franklin. We are thrilled to see that our location was to your liking. You also mentioned how pleased you were with the cleanliness of the rooms and that the pool is an added bonus. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Ashley,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Middletown - Franklin. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that the cleanliness of the room was far from satisfactory, please accept our apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 10/10 satisfaction score mark!Regards,RedRoof Management

Hello Melissa,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Middletown - Franklin. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Elmer, for telling us about your stay at the Red Roof Inn & Suites Middletown - Franklin. I am glad you found everything to be good prompting your 5/5 score. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Daniel,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Jeani. The staff and I at the Red Roof Inn & Suites Middletown - Franklin appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Ronald,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn & Suites Middletown - Franklin. I was saddened to read that your stay fell short of your expectations. You indicated that you were unsatisfied with the upkeep of the room, the possible you described, the cleanliness and the other highlighted concerns that hindered your stay. It is our primary aim to provide our guest with a home away from home experience, so I am very disappointed that was not achieved with you.I am sharing your feedback with management to ensure that your concerns are addressed and to have that room inspected. Red Roof will take your comments into consideration to make changes to improve our customer experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Mildred, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding the uncleanliness of floors, you having a poor interaction with staff and peeled furniture are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely,Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Dear Charles,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. It's great to see you enjoyed your stay, resulting in a 5/5 score. I am happy to know that you appreciated our convenience. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Aung,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Daxing, I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Kyle,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Cheryl,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Middletown - Franklin. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Robert,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Middletown - Franklin. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Middletown - Franklin, Carrie. I am sorry that your experience did not meet your expectations. You stated that the unprofessionalism displayed by staff, along with the overpowering curry smell described and your other highlighted issues hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

Dear Clarence,We are sorry to hear your recent experience at the Red Roof Inn & Suites Middletown - Franklin did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

Dear Garrett, Thank you for taking part in our guest survey following your stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. It’s great to hear you liked our location. You however indicated the it was unclean. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Dear Adam, We at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN are disappointed to have earned your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Dear Amy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. We welcome your 5/5 rating and comment of how our property stands above the rest. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRediresponse Specialist

Hello Ryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. I'm happy our hospitable staff handled the situation professionally. It's truly disheartening to hear that your experience didn't meet your expectations due to the foul odor you mention, possible mold, along with the unclean sheets and towels. Please accept our sincerest apologies for the numerous attempts which turned out futile. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Hello Crystal,Your review of the Red Roof Inn & Suites Middletown - Franklin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

Thank you for taking a moment to leave a review, Kevin. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin appreciate your 8/10 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Gabrielle RediResponse Specialist

Dear Christa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience which led to your 3/5 score. You indicated that you were unsatisfied with the cleanliness of the property, the bathroom not being to your liking and all the other concerns highlighted which is truly regrettable. We will take your comments into consideration to make changes to improve our customer experience. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OliviaRediResponse Specialist

Thank you for taking a moment to leave a review, Shannon. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin appreciate your 4/5 score following your stay. You stated that the website advertised breakfast. However, I am not seeing that on our website. Nevertheless, the situation described was saddening to know.At Red Roof, it is our intention to prevent similar problems in the future. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRediResponse Specialist

Thank you for sharing, Nick. The team at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN were saddened to know that your stay was not ideal, as reflected in your 3/5 score. You made mention of some of the hindrances to your stay which included the the noise disturbances from the adjoining room and the fact that no coffee was available. Comments like yours, are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business.Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Dear Alyssa,Thank you for your feedback following your experience with us at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. In response to the hindrances highlighted we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Hello Ray,We appreciate your feedback. Guest safety and comfortability are some of our top priorities, so I am disappointed you felt that was not achieved fir you. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist

Thank you for sharing, David. The team at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN were saddened to know that your stay was not ideal. You made mention of some of the hindrances to your stay which included the lights in the room did not work, also the refrigerator and heater and the wall outlets did not work with a plug. I will ensure that your comments are shared with the property in an effort to improve. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Hello Satin,I appreciate your 1/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Thank you for sharing, Shelley. The team at the Red Roof Inn & Suites Middletown - Franklin were saddened to know that your stay was not ideal, as reflected in your 1/5 score. You made mention of some of the hindrances to your stay which included the lack of extra towels and blankets, the unclean tub, the noise disturbance from next door and the encounter you had with front desk. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Hello Savannah,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Middletown - Franklin. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hello Joshua,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Middletown - Franklin. We sincerely appreciate your comments, and we're very happy that everything was great for you at our property. You indicated that you were unsatisfied with the pillow cases not being cleaned, and the other concerns you suggested. Please accept our sincerest apologies for the inconvenience it may have caused. We will take your comments into consideration to make changes to improve our customer experience. Thank you very much for providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialis

Dear Jacob,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience due to the odor you described, broken toilet, the stained linens, and the other concern you highlighted. Please accept my sincerest apologies for any inconvenience that this may have caused. To uphold the company's high standards, I have notified management of your comments to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,SharmaRediResponse Specialist

Thank you for your wonderful rating, Nicole. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin were elated to see that we earned your perfect score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. We strive to provide a five-star experience to our guests, so your feedback helps us to hone our abilities towards meeting this goal. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future. Appreciatively, Xao RediResponse Specialist

Dear Benjamin,We are sorry to hear your recent experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Kerry-Lee RediResponse Specialist

Hello Morgan.Thank you for taking a moment to complete our survey in regards to your recent stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve on our services to enhance our guest experiences. Your feedback is critical as we aim to deliver clean, comfortable, home away from home stays to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-LeeRediResponse Specialist

Hello Yolanda, Thank you for being our guest at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist