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Reviews of Spark by Hilton Ormond Beach Oceanfront

2.5 out of 5
Spark by Hilton Ormond Beach Oceanfront
205 South Atlantic Avenue, Ormond Beach, FL

Reviews

6.8
Rating 10 - Excellent. 240 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 201 out of 1002 reviews" "
Rating 4 - Poor. 138 out of 1002 reviews" "
Rating 2 - Terrible. 146 out of 1002 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Normand

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was ok
Stayed 1 night in Apr 2024
Response from John M. -Operations Manager on Apr 16, 2024
Dear Normand, Thank you for your 4 out 5 rating and feedback you shared about your previous stay at the Spark by Hilton Ormond Beach Oceanfront. We look forward to hosting you again.

6/10 Okay

Vicki

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The day staff was very friendly. Would be nice to offer late check out. On arrival/check in noted the pool was closed, a lot of yellow warning tape; this should be disclosed prior to booking. For a quick overnight stay not bad at all and access to the beach made up for the closed pool.
Stayed 1 night in Apr 2024
Response from John M. -Operations Manager on Apr 17, 2024
Dear Vicki, Thank you for your 3 out of 5 rating and feedback about your previous stay. We have informed our leadership team and have made the necessary improvements, and our pool is now open. We look forward to your next visit at the Spark by Hilton Ormond Beach Oceanfront.

2/10 Terrible

Travis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible pool closed dirty and staff unprofessional
Stayed 1 night in Apr 2024
Response from John M. -Operations Manager on Apr 15, 2024
Dear Travis, We would first like to apologize for the concerns you addressed about your previous stay. Our pool was opened and unless there was a yellow caution tape due for safety reasons the pool is opened daily from 7am-9pm. We have spoken with our staff to make sure you and every guest is receiving professional attention each and every time. Thank you again for your feedback and we hope you will give us another chance to show you our improvement.

6/10 Okay

pamela

Traveled with family and small children
Liked: Cleanliness, staff & service
The air did not work in the room and the was not open and nowhere in the listing said anything about the pool being close
Stayed 1 night in Apr 2024
Response from John M. -Operations Manager on Apr 16, 2024
Dear Pamela, Let us first apologize for the air not working in your room during your stay, please remember that we have staff at the front desk to take care of any issues or questions you may have, 24 hours a day 7 days a week. During your stay we did have to shut down our pool for health and safety reasons, and we apologize for that as well, but your safety and health is our top priority. Our pool is fully functional and open when you would like to return to the Spark by Hilton Ormond Beach Oceanfront.

4/10 Poor

Yadira

Stayed 2 nights in Feb 2024
Response from John M. -Operations Manager on Apr 2, 2024
Dear Yadira, Thank you for the 2 out of 5 rating and please let us know when you are returning to the hotel so we can make sure you have a 5 out 5 rating experience.

6/10 Okay

Tracy

Traveled with group
Disliked: Amenities, property conditions & facilities
Was very disappointed that there was no microwaves in the room. We had no water for the first couple hours and no hot water at all the first day. Breakfast was only bagels and yogurt. No oatmeal, fruit waffles, etc. which you usually find at a continental breakfast. Overall a big disappointment for the price of the room.
Stayed 2 nights in Mar 2024
Response from Patty on Mar 24, 2024
We appreciate your feedback; the water issues were due to the renovations. Microwaves are available upon request. Breakfast has been changed to a bagel bar due to transiting into the Spark by Hilton. We do hope that once all the renovations are completed that you will return to our newly renovated property.

2/10 Terrible

Kenneth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under remodeling and not convenient. No hot breakfast. No hot water for a while. No wifi for a few days. Then called us while out of hotel that needed to move us to another floor while paint. We had to give permission to go through our stuff to move to another room since we couldnt be there in 15 mins. Heavy machinery making noises all day. Was not a pleasant stay for 2 weeks. Will not be back. We stayed at this location when was Best Western for 10 years. After all that happened in first week, Expedia wouldnt switch us to another hotel unless we paid again or reimburse money for what we went through. One night... one night they reimbursed for over 2 weeks. Both places made our trip horrible. And again, we will not use or stay at either.
Stayed 14 nights in Jan 2024
Response from Patty on Mar 24, 2024
Thank you for your review, we appreciate your feedback,

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service
Under renovation. I would stay there again. Great location.
Stayed 2 nights in Mar 2024
Response from Patty on Mar 24, 2024
Thank you for your review, we appreciate your feedback.

8/10 Good

Michael

The hotel was convenient and within walking distance to Restaurants and shopping!
Stayed 2 nights in Feb 2024
Response from Patty on Mar 24, 2024
Thank you for your review, we appreciate your feedback

6/10 Okay

Amanda

Yes, this place is undergoing renovations. But, I would definitely stay here again. Our room was totally fine and we actually spent way more time in there than anticipated after getting sick and having a completely rained out weekend. It was comfy and cozy and the balcony had amazing views. The bathroom was still being worked on a bit and the water took a while to get hot- and there wasn’t a trash can in the room- but overall it was a totally fine stay. Don’t read all the totally negative reviews. This place is trying and they’re almost about to switch over to be an Hilton. And the staff were all really nice.
Stayed 1 night in Feb 2024
Response from Patty on Mar 24, 2024
Thank you for your review, we appreciate your feedback and look forward to your return.

6/10 Okay

Maranda

Stayed 3 nights in Feb 2024
Response from John M. -Operations Manager on Mar 22, 2024
Dear Maranda, Thank you for your 3 out of 5 rating and hope to see you again and will change the 3 out of 5 to a 5 out of 5 rating. Have a wonderful weekend.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John M. -Operations Manager on Mar 22, 2024
Dear Stephen, Thank you for your wonderful 5 out of 5 rating. We are pleased to hear that you enjoyed your stay and hope to see you again soon.

6/10 Okay

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service
The hotel changed their name to Sparks so we had to hunt for the hotel. Then we were told that they were selling the hotel and it would become a Hilton hotel. So you might want to keep the cliupdated on the name change of the hotels. The bathroom wasn't completely cleaned. The sliding glass door was filthy.
Stayed 1 night in Feb 2024
Response from Patty on Feb 21, 2024
We apologize for any inconvenience. Once the renovations are completed we do hope that you will return .

8/10 Good

Charmaine

Traveled with partner
Liked: Cleanliness, staff & service
They were under going renovations while we were there. We were aware of this before our stay. We had a few minor issues but maintenance resolved quickly
Stayed 4 nights in Feb 2024
Response from Patty on Feb 19, 2024
Thank you for your review, we appreciate your feedback.

4/10 Poor

ileana

Traveled with partner
Disliked: Staff & service, property conditions & facilities
There was nothing I liked about the property. They should have been transparent about the huge under construction going on. Our room was definitely not ready for vacancy! Very disappointed!
Stayed 1 night in Feb 2024
Response from Patty on Feb 14, 2024
We apologize for not meeting your expectations. We do hope to see you again once the renovations have been completed.

4/10 Poor

Roseann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Patty on Feb 14, 2024
We appreciate your feedback and hope to see you once the renovations are complete.

8/10 Good

Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the upgrades being made, however, bathrooms should also be upgraded.
Stayed 1 night in Jan 2024
Response from Patty on Feb 6, 2024
Thank you for your review, we appreciate your feedback

4/10 Poor

Janice

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked not knowing The Mariner is being extensively renovated which for us meant a lot of disappointment! I chose the hotel in part expecting a breakfast including hot food but all they were having was a carb heavy bagged breakfast I couldn't eat. There was quite a bit of renovation noise everyday (some deafening in the lobby) and into the evening. The elevator was never vacuumed which because of renovation needed it badly. The parking area wasn't lit one evening we went out. There was no night visible hotel sign so we had trouble finding the hotel. Our room was nice in itself. The bed was comfortable and the view was great. On the downside our room was missing cups and ice bucket (the ice machine on our floor wasn't working anyway) and there were no balcony chairs even though other rooms had some. There was no "do not disturb" sign (our neighbor taped a handwritten one on their door). Housekeeping gave us new towels everyday but didn't empty the trash. They might have done other things but none were evident. The desk clerk the night we arrived was helpful but she said she was upgrading or from to one with a view, but I'd booked a room with a view already. The bottom line is that I felt overcharged for what we got and didn't get.
Stayed 3 nights in Feb 2024
Response from Patty on Feb 6, 2024
We apologize for not meeting your expectations and hope that you will return once the renovations are completed.

8/10 Good

Renee

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel was under major construction, only one elevator working !! Parking was a hazard !!!
Stayed 2 nights in Jan 2024
Response from Patty on Feb 3, 2024
Thank you for your feedback, we appreciate your review.

6/10 Okay

Wayne

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was big but not many amenities nor "perks" such as paper/pen, cups for drinking, no cold water to sink, elevator was very slow or not at all, at times. Garage parking was a plus but had to drive around construction materials to enter. When rehad is completed, this may be a nice property. Had to empty our own trash can. No info regarding WiFi, restaurants, etc.
Stayed 3 nights in Jan 2024
Response from Patty on Jan 31, 2024
We appreciate your feedback and are looking forward to having you as our guest once the renovations are completed

8/10 Good

Earl

Traveled with partner
We got a good price, I new before hand renovations were underway!!’
Stayed 1 night in Jan 2024
Response from Patty on Jan 27, 2024
Thank you for your feedback, we look forward to having you as our return guest.

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Told me i had to leave they were remodeling
Stayed 7 nights in Jan 2024
Response from Patty on Jan 27, 2024
Thank you for your feedback, we are under renovations and only have a particular amount of rooms available. We hope that you will return once all the renovations have been completed.

6/10 Okay

Laura

Traveled with partner
No hot water. Could not take a shower this am. Repairing property. Might stay again if given a discount due to no hot water for shower.
Stayed 1 night in Jan 2024
Response from Patty on Jan 27, 2024
Thank you for your feedback, we look forward to having you return once the renovations have been completed.

10/10 Excellent

Andre

Stayed 2 nights in Jan 2024
Response from Patty on Jan 27, 2024
Thank you for your review, we appreciate your feedback.

4/10 Poor

Gerald

Disliked: Cleanliness, property conditions & facilities
Undergoing ongoing renovation. Pretty bad. Nice beach front room with a kitchen.
Response from Patty on Jan 9, 2024
Thank you for your review, we appreciate your feedback..

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patty on Jan 8, 2024
Thank you for your review, we appreciate your feedback. we look forward to having you back in the near future.

8/10 Good

??

Liked: Cleanliness, property conditions & facilities
ホテル改装中です駐車場等に資材はたくさん置いていましたが、それ以外は特に問題なく快適に泊まれました。
Stayed 1 night in Jan 2024
Response from Patty on Jan 7, 2024
Thank you for your review we appreciate your feedback.

10/10 Excellent

David, Fort Mill

Traveled with family
Stayed 4 nights in Dec 2023
Response from Patty on Jan 7, 2024
Thank you for your positive review, we appreciate your feedback.

10/10 Excellent

Dustin

Liked: Staff & service, room comfort
Everything was great, but they are remodaling.
Stayed 2 nights in Dec 2023
Response from Patty on Jan 7, 2024
We appreciate your feedback and hope to see you when all the renovations are complete.

2/10 Terrible

Sage

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 2 nights in Dec 2023
Response from Patty on Jan 31, 2024
We appreciate your feedback and are looking forward to your return once the renovations are complete.

2/10 Terrible

Selina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotels.com is Great! However, Hotel was the WORST
We checked into the Mariner Ormond Beach Hotel and found tgat over 60%of the units were under construction. NO HOT WATER!!!!! During our stay, Dec 30 - Jan 01, there was NO HOT waf+
Stayed 2 nights in Dec 2023
Response from Patty on Jan 7, 2024
Thank you for your feedback. All websites are sending any reservations made a message advising the guest that we are under renovations. We're sorry to hear that you did not receive that message. We do hope to see you in the near future after all the renovations are completed.

2/10 Terrible

CURTIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Ryan on Jan 1, 2024
Thank you for your feedback

10/10 Excellent

Jackie

Stayed 3 nights in Dec 2023
Response from Patty on Dec 30, 2023
Thank you for your review, we appreciate your feedback.

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get it together
Place is under renovation witch I dont believe was mentioned in the listing . Carpet was in hotel was wet. Hot breakfast was just some scramble eggs if you get there early and some fake footloops.
Stayed 1 night in Dec 2023
Response from Patty on Dec 27, 2023
Thank you for your review, we appreciate your feedback.

4/10 Poor

CURTIS

Business traveler
Disliked: Staff & service, property conditions & facilities
Stay away. Cash grab
Awful condition, loud noise. Worst stay. Spenk 2 k on a booking. They wouldn't even kindly stop drilling daily above my head
Stayed 5 nights in Dec 2023
Response from Patty on Dec 26, 2023
Thank you for your feedback

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel manager Patty gives amazing costumer service. The hotel is going through renovations now, and hopefully it will get a new modernised look. It would be a big help if they start heating the pool a bit in the winter, as It is currently literally impossible to step into the freezing water.
Stayed 4 nights in Dec 2023
Response from Patty on Dec 26, 2023
Thank you for your review, we appreciate your feedback. We are looking forward to seeing you in the near future.

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I booked a oceanfront room. I was on first floor i didnt like that and I couldn't move rooms. No microwave in room i asked front desk if there was a place to use microwave since they serve breakfast they said no .i ask why there wasn't microwave in room they said only oceanfront rooms have microwave as I was in a oceanfront room without one. Carpet in room was moist. A dead roach on floor in front of closet. And the breakfast that was included with room all it was scramble eggs and thats it for hot food. Chex cereal and ganeric frootloops.
Stayed 1 night in Dec 2023
Response from Patty on Dec 26, 2023
Thank you for taking the time to write your review, we are addressing your concerns.

8/10 Good

Tiffani

Liked: Cleanliness, staff & service, room comfort
Comfortable Room, Great Views..BUT the Renovations
The room was nice, the bed was comfortable and the view was amazing....My only complaint is the hotel is under construction and they would start at 730am. I was there to sleep in, nap throughout the day and just do nothing. With all the drilling, washing etc it was very difficult. The staff was very apologetic but it was a little bit much. With that being said I'd defiantly stay there again AFTER renovations are complete. The hotel was clean, my bed was comfortable, the room was nice and they are dog friendly. The breakfast is not the best but overall great stay.
Stayed 2 nights in Nov 2023
Response from Patty on Dec 24, 2023
Thank you for your feedback, we look forward to having you as our guest after the renovations have been completed. Happy Holidays.

2/10 Terrible

Kenneth

Traveled with partner
Disliked: Cleanliness
The room had a bad smell to it
Stayed 1 night in Dec 2023
Response from Patty on Dec 24, 2023
We apologize for not meeting your expectations and hope to see you in the near future after all the renovations have been completed.

2/10 Terrible

CURTIS

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Stayed 1 night in Dec 2023
Response from Patty on Dec 24, 2023
We apologize for not meeting your expectations, we do hope that you will return once all the renovations have been completed.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from Patty on Dec 24, 2023
Thank you for your feedback, we hope you are enjoying the rest of yours stay.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
Loud construction done daily over rooms. Loud drilling. They don't have breakfast like it says on here, it's only continental. I couldn't ask housekeeping for toliet paper because the manager makes them tell us to go all the way down stairs and ask. The pipes had issues so they offer juice, but I went to get some and she said come later I'm busy. The carpets are wett. They are here only to book for the "getto" they don't take travel or customer service seriously. This place is the worst customer service I've ever had and I travel all around the world for work. I've been to third world countries with better hospitality. The men behind the front desk are the only ones that work here that even try and the older lady but everyone eles, ruins the entire reputation of this place. 0/0
Stayed 1 night in Dec 2023
Response from Patty on Dec 19, 2023
Thank you for taking the time to write your review, we are addressing your issues.

4/10 Poor

Joseph

Traveled with group
Disliked: Property conditions & facilities, room comfort
Dissatisfied
I found this hotel disappointing and depressing. I understand this hotel is undergoing repairs from last year's hurricane and will probably look much better when the work is complete. I woke up with a rash on the back of my leg that i didn't have before that i fell was from the bedding. On the bright side, there is some nice dining options a short distance away.
Stayed 1 night in Dec 2023
Response from Ryan on Dec 19, 2023
Thank you for your review, we're working on the hotel to get it to your standards. We hope you'll give us a try in the future.

6/10 Okay

Debra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is being renovated and has changed names, although there was no sign of the new name which is Mariner. We had trouble finding the hotel. There was construction debris all around, and the stairs were badly maintained. The room was spacious and comfortable enough but the front door and glass sliding door were both hard to lock. The price should have been reduced given the construction debris all around the premises, including the parking lot, hall, and stairs.
Stayed 1 night in Dec 2023
Response from Patty on Dec 19, 2023
Thank you for your feedback, we hope to have you as our guest once the renovations are completed.

4/10 Poor

Denlin

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel said nothing about renovations on the listing to book. You get there and they give you a room that someone is already in. I opened the door and they were in the shower lol. The construction starts at 7am above your room and is the loudest thing I've ever heard. Bad time. Will never be back. The girl on Saturday night Dec 2nd was rude af.
Stayed 3 nights in Nov 2023
Response from Patty on Dec 19, 2023
Thank you for taking the time to write your review, we apologize for the renovations starting so early, they we told no earlier than 9 am. We do hope to have you return after the renovations are completed.

2/10 Terrible

Yvette

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is under construction. Only one elevator working and being used by construction crew. Workers are making noise and banging before 8 AM. Elevator floors are dirty and nails from workers on the floor. Room is a nice size. Hard bed. No microwave. Clean overall. AC and heat worked well. No dining available in the hotel. When checking in employee was quiet. Didn’t converse at all. Not welcoming. They should not be renting to anyone until all construction is finished. Was told hotel was sold in September and being revamped. No sign outside with hotel name. Workers hanging out in parking lot. Will not return.
Stayed 2 nights in Nov 2023
Response from Patty on Dec 19, 2023
Thank you for your feedback, we are addressing your concerns.

6/10 Okay

Melissa

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Patty on Dec 19, 2023
Thank you for your feedback

2/10 Terrible

Cody

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible. They were under construction and no one said anything about it. We were walking down the hallway and a worker started pressure washing the hallway as we are walking down it and didn’t stop so we had to walk around and go down the hallway to the stairs. That afternoon around 5pm someone was working in the room above ours and the light fixture in the bathroom started flickering and water dripping from it. I called to speak with a manager then and no one answered. I left a voice mail with no return. The next morning at 7:30am they started using tools in the room above mine. We left and came back around 6 pm that night and there were paint chips all over the deck and balcony’s. We went to take showers that night and guess what…. No hot water!! I called to ask for a manager and the lady at the desk said just let it run for 20 minutes and it will get hot. I asked for a manager and she said for me to call back at 8am. I said no I want your manager to call me. The next morning we went to check out at 10am still no call from the manager and at the front door 3 laddies were sitting out side smoking and just said if your checking out we can take the cards and your good to go. The lack of customer care is shocking. I will not recommend this to anyone.
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 19, 2023
Thank you for your feedback, we are addressing your issues.

2/10 Terrible

ricardo

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building was on construction garbage everywhere my door did not close elevators don’t work in another world it was a garbage can
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 19, 2023
Thank you for your feedback, we are addressing your concerns.

4/10 Poor

Marilyn

Stayed 1 night in Dec 2023
Response from Patty on Dec 24, 2023
Thank you for your feedback