Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Reviews of Palm Coast Hotel & Suites

3 out of 5
Palm Coast Hotel & Suites
120 Garden St N, Palm Coast, FL

Reviews

7.2

Good

Rating 10 - Excellent. 305 out of 1009 reviews" "
Rating 8 - Good. 317 out of 1009 reviews" "
Rating 6 - Okay. 167 out of 1009 reviews" "
Rating 4 - Poor. 113 out of 1009 reviews" "
Rating 2 - Terrible. 107 out of 1009 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Vh
Stayed 2 nights in Mar 2024

2/10 Terrible

Ines

Traveled with family
Because of your company Expedia we got here and no reservation was found since your company didn’t bother to let the hotel know after a long day I had to way in the lobby for a resolution after the clerk had to call you and get all the information
Stayed 1 night in Mar 2024
Response from Pete/GM on Mar 18, 2024
Booking rooms off of the web for 3rd party hotel rooms includes a level of risk. In general, Expedia is a solid hotel partner. Expedia is not my company, but I apologize that this happened to you at all

10/10 Excellent

Matheus

Stayed 1 night in Jan 2024
Response from Pete/GM on Mar 18, 2024
Thank you Matheus - it was an honor to be your host!

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
As a person who has traveled alot over the last 14 years this was one of the worst experiences ive had. I have video, photos, proof of the property and lack of upkeep. After close to 32 minutes of waiting at the front desk, calling and walking around outside. I was able to get checked in. This is relevant due to the time wasted. I was exhausted and that was not what I needed.
Stayed 1 night in Mar 2024
Response from Pete/GM on Mar 12, 2024
Hello Stephanie, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

2/10 Terrible

timothy

Liked: Staff & service, property conditions & facilities
No water pressure couldn’t take a shower the whole three days I was there
Stayed 3 nights in Mar 2024
Response from Pete/GM on Mar 11, 2024
Hello Timothy, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

10/10 Excellent

shelley, Spartanbarg

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Pete/GM on Mar 11, 2024
Thank you Shelley

4/10 Poor

James

Stayed 1 night in Mar 2024

4/10 Poor

Christopher

Traveled with group
Disliked: Staff & service, property conditions & facilities
Pool not open. No housekeeping. Room smelled of mildew. Hotel in disrepair. Dirty rooms.
Stayed 4 nights in Feb 2024
Response from Pete/GM on Feb 20, 2024
Hi ChrisThank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement.We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter futureWe understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona.I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

6/10 Okay

Timothy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Pete/GM on Feb 19, 2024
Hello Timothy, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

10/10 Excellent

Jodi

TV was small. Could use some updating.
Stayed 1 night in Feb 2024
Response from Pete/GM on Feb 28, 2024
Thank you Jodi, 55" smart TVs are coming this summer

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pete/GM on Mar 11, 2024
Thanks, Lisa!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfy room
Stayed 1 night in Jan 2024
Response from Pete/GM on Mar 11, 2024
Thanks, Eric!

10/10 Excellent

Minna

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Dec 2023
Response from Pete/GM on Jan 8, 2024
Thank you Margaret- it was a pleasure hosting you and your family

6/10 Okay

Janna Jean

Stayed 1 night in Dec 2023
Response from Pete/GM on Mar 12, 2024
Hello Janna, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

6/10 Okay

Leyla

Traveled with partner
Liked: Staff & service, amenities
Breakfast was bad! We had to go out and look for breakfast outside hotel
Response from Pete/GM on Jan 3, 2024
Hello Leyla, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

4/10 Poor

DARKO, PARKLAND

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Smells, there is mold in AC, rooms are outdated.
Stayed 1 night in Dec 2023
Response from Pete/GM on Mar 11, 2024
Hello Darko, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

2/10 Terrible

Amberlynn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed for 3 nights, not once was my room Cleaned. I was staying by myself and was scared as there were men and woman in and out of the room across from me and were screaming until 4 in the morning. None of the staff asked them to quiet down. The room smelled like mold and mildew. I couldn’t wait to leave this facility.
Stayed 3 nights in Dec 2023
Response from Pete/GM on Dec 30, 2023
Thank you for sharing your experience Amberlynn, and we apologize that it was not all that you expected. We bought this property from a failing Days Inn a few months ago and are improving the property and building up staff as quickly as the business volume will allow. We hope you enjoyed seeing all the improvements in progress and the brand new paint that was recenlty completed!Until we can offer Stayover service, we offer Refresh upon Request. Call the Front Desk and we bring anything you need!We especially empathize that guests were noisy across the hall from your room. We pay particularly close attention to noise complaints and remove guests who refuse to be be considerate of Quiet Hours. Front Desk logs show that the Team was not advised of this issue during your stay. As one who completes numerous hotel stays, my [unsolicited] advice would be to inform the team members at Front Desk so they are aware and can offer a realtime solution. In my experience, they choose careers in hospitality because they love this work and are eager to please you.Bless you Amberlynn

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk lady clean room
Stayed 1 night in Dec 2023

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023

4/10 Poor

steven

Traveled with partner
Disliked: Amenities, property conditions & facilities
poor shape
Stayed 1 night in Dec 2023
Response from Pete/GM on Dec 29, 2023
Hello Steven, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who previously owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

8/10 Good

Nancy H

Stayed 1 night in Dec 2023

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Kristie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
Stayed here after seeing the lights in St Augustine. Hotel smells badly of mildew. Was recently painted but not repaired.
Stayed 1 night in Dec 2023
Response from Pete/GM on Dec 26, 2023
Hello Kristie, Thank you for taking the time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast Hotel & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

8/10 Good

James

Traveled with partner
Liked: Cleanliness

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
SexyScorpioRed
There were a few minor issue such as the TV not working, limitedTV channels and the need for more variety of breakfast items such as eggs and waffles.
Stayed 1 night in Nov 2023
Response from Pete/GM on Nov 22, 2023
Thank you Elizabeth - it was an honor to be your host last week and we thank you for understanding as we transition from a budget-oriented lodge to a fully-fledged IHG hotelWe hope you enjoy the Thanksgiving R&R with your family

8/10 Good

Safia

Stayed 1 night in Nov 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We always stay here when traveling this way! I was a little worried at first with the name change but everything was still perfect!
Stayed 1 night in Nov 2023
Response from Pete/GM on Nov 13, 2023
Hi Shaun - thank you for taking a moment to share your thoughts. We appreciate your feedback and are grateful to know that you had such a good stay!We are new to the IHG brand and we are proud to offer a solid hotel at a competitive price. We see some sideways reviews from guests who are accustomed to paying full Holiday Inn prices, but the rest of the world seems to think we're a good bargain :-)Much love Shaun - we appreciate you

6/10 Okay

Janice

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Formerly a Days Inn. Everything needs renovating which they were starting but wasn't noted when I made my reservations. Carpets dirty & smelly. Toilet needed scrubbing unless it was too old. Water pressure in shower was very low. Bathroom vents not sufficient. TVs are outdated. Free breakfasts need improvements. Staff very nice.
Stayed 2 nights in Nov 2023
Response from Pete/GM on Nov 13, 2023
Hi JaniceThank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

4/10 Poor

Frank

Stayed 3 nights in Oct 2023

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. friendly, went above and beyond to accommodate
Stayed 2 nights in Oct 2023
Response from Pete/GM on Nov 1, 2023
Thank you RogerIt was a pleasure meeting you. We enjoyed the opportunity to show you where we are now, and all the upgrades to comeBlessings!

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled mildew and dirty
Stayed 1 night in Oct 2023
Response from Pete/GM on Nov 1, 2023
Hello Maria,Thank you for taking time to respond. We treasure guest feedback because it is the best way for us to know what you liked, and where you would like to see improvement. We understand your concern and empathize with the experience you’ve described. We recognize this property’s urgent need for improvement and the tremendous upside-potential. And that is why we purchased it. The family who prev owned the property, operated it as a Days Inn motel. And served the needs of that market segment. And we see a much brighter future We understand that this property is not yet what it can become. There is much work to do, and our company is geared up for the task. The Palm Coast inn & Suites has “good bones”, less than ten years age, excellent location, and now, is the only IHG property between St Augustine and Daytona. I apologize that this visit was not everything you’ve come to expect from IHG. We hope that in the coming months, you will bless us with another opportunity to serve your lodging needs and to show you how good a stay in Palm Coast can truly be!

10/10 Excellent

bobby

Stayed 2 nights in Oct 2023
Response from Pete/GM on Oct 31, 2023
Hi Bobby - we are glad you enjoyed your recent stay

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating.
Stayed 1 night in Oct 2023
Response from Pete/GM on Oct 30, 2023
Thank you Anita - it was an honor to serve you last weekend and we hope our paths cross again!--Blessings!

10/10 Excellent

Eric, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
First time in the city I enjoyed my stay will be back again some day
Stayed 2 nights in Oct 2023
Response from Pete/GM on Oct 31, 2023
Palm Coast misses you, Eric...come back! :)

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind
Stayed 4 nights in Oct 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 4 nights in Oct 2023
Response from Pete/GM on Nov 1, 2023
Haha thanks David, you're not bad yourself!Much love and can't wait ot see you again

8/10 Good

Ianta

Business traveler
Liked: Cleanliness, staff & service
The staff was friendly and very professional. The property needs a lot of work. The room was clean but furniture was worn and old. The walls were nit painted properly. In all fairness I could see that renovations are planned for March or May of 2024. The fitness room had a heavy mildew smell so I did nit want to workout in there. The room was clean and the bed was comfortable. The property needs a lot of work. Great staff.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ana

Stayed 1 night in Oct 2023

4/10 Poor

Renata

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Deirdre

Stayed 4 nights in Oct 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Andre

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is clearly a hastily adapted former DaysInn hotel. Finishings are old and room was not very clean (dust thick behind furniture). Reasonable bed for a nights sleep.
Stayed 1 night in Sep 2023
Response from Pete/GM on Oct 7, 2023
Thank you Andre - we appreciate your recent stay. Just bought this property and we are investing as fast as possible to create the experience to which you are accustommed. That said, there are plenty of opportunities for improvement, and over the coming 12months, we look forward to taking advantage of them all

10/10 Excellent

Raymond

Stayed 1 night in Sep 2023

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best visit ever
Stayed 1 night in Sep 2023

10/10 Excellent

Miriam

Stayed 1 night in Sep 2023

6/10 Okay

Anderson

Stayed 2 nights in Sep 2023
Response from Pete/GM on Sep 15, 2023
Hi Anderson - thank you for sharing your feedback and thank you for staying at Palm Coast Hotel & Suites.Odd times right now, post-Days Inn, not yet a fully-fledged IHG property (and truthfully, it shows). Exterior signage is being installed this week, the overgrowth has been cleared and all-new landscaping is being installed. The breakfast still leaves something ot be desired, no doubt. But while we are in this 'unbranded' state, it allows us to offer rooms at rates that are half what they will be in coming seasons.God bless you ANderson, and safe travels

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Nancy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros: It was tucked away in a safe, quiet, and attractive place. Cons: The ownership changed and the property was in a state of transition. Room greatly needs sprucing up in bathroom and the ac looked dusty/dirty and was extremely loud.
Stayed 3 nights in Sep 2023