View from property

Reviews of Emerald Shores Resort

2.5 out of 5
Emerald Shores Resort
2613 S Atlantic Ave, Daytona Beach Shores, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 509 out of 1112 reviews" "
Rating 8 - Good. 267 out of 1112 reviews" "
Rating 6 - Okay. 157 out of 1112 reviews" "
Rating 4 - Poor. 89 out of 1112 reviews" "
Rating 2 - Terrible. 90 out of 1112 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 1 night in Mar 2024

10/10 Excellent

yaniselle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024
Response from Marc on Mar 28, 2024
Thanks for staying with us Yaniselle!!

8/10 Good

Tarjius

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property has a beautiful ocean view. I enjoyed sitting on the balcony and watching the waves. The property has a private access to the beach. The pool was large and the hot tub was available. The room was large as was the bathroom. The furniture was tired and worn, but adequate. The staff is wonderful, helpful, courteous, and friendly.
Stayed 3 nights in Mar 2024
Response from Marc on Mar 27, 2024
Glad you had a great stay Tarjius!!

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, friendly and always willing to help with slightest request. Great family vibe around the pool and oceanfront beach. Just wish it was Tikki Hut season!
Stayed 11 nights in Mar 2024
Response from Marc on Mar 27, 2024
Thank you so much for the great review Nancy!!

8/10 Good

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff is very friendly and helpful but the property itself needs some love and attention. Everything is very old and requires a lot of maintenance.
Stayed 2 nights in Mar 2024
Response from Marc on Mar 25, 2024
Thanks for staying with us Claudia!!

10/10 Excellent

missie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Marc on Mar 25, 2024
Thanks for the great review Missie!! Glad you had a great time with us!

10/10 Excellent

Bianca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the beach and the hotel is right on the beach, the only thing I did not like about the area is that there were some weird men hanging around the building and recording these young girls on the beach which was quite disturbing. The area itself is nice but a lot of shady people
Stayed 1 night in Mar 2024
Response from Marc on Mar 22, 2024
Glad you enjoyed your time with us Bianca. Sorry about the shady people on the beach,,,,,,,,,,,,,,,,,,,,,,,,

2/10 Terrible

Edward

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very dirty & unsanitary. The towel’s smelt like they were used, I found A bug in the bed and had very severe rashes throughout my body after it bit me (I have proof), the bathroom was not clean, the AC did not work and the room was very humid. The pool was filled with bugs, plastic, leaves, etc. I was Rushed to the hospital because after I went to the pool I got a virus and I started throwing up blood while my stomach was in such bad pain and had an ear infection from the pool water, I also had a very high fever & sore throat. After that, I went to Halifax hospital on the 17th & they gave me medicine and I have the report. We ended up leaving the hotel early so I need my money back ASAP. I do not recommend this place. I have proof for everything I’m saying and I need a refund now. I have my medical report for me and my husband from Halifax as well. Till now I’m taking a lot of medicine for the pain I’m in bc of the virus that I received from that pool. Even my husband. My kids were having stomach aches as well.
Stayed 5 nights in Mar 2024
Response from Marc on Mar 22, 2024
While I appreciate your feedback, there is absolutely no truth to this review. The pool was cleaned the entire length of your stay. The AC was and is working just fine. No complaints were made during your whole stay. Many people swam in the pool with no ill effects. Since you say your whole family was feeling sick, there is a very good chance you caught the virus before you even checked in. Our records show you never left early during your 5 night stay.

8/10 Good

Daryll

Traveled with partner
Liked: Staff & service, amenities
Atlantic Ocean front view. Mattresses were Awesome. Jusr needs a general upgrade in certain areas.
Stayed 2 nights in Feb 2024
Response from Marc on Mar 21, 2024
Thank you Daryll!! Come back soon!

10/10 Excellent

Christopher, Lakewood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dollar for dollar, this maybe the best value for lodging I've ever encountered. Great staff, quiet room with comfortable bed, and right on the beach. Absolutely worth every penny.
Stayed 4 nights in Mar 2024
Response from Marc on Mar 20, 2024
Thank you for the kind words Christopher. Please come back soon!!

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Mar 2024
Response from Marc on Mar 18, 2024
Thank you so much Greg!! It is always a pleasure!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Staff are very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Marc on Mar 18, 2024
Thank you Jennifer! We try our best to make the guests feel at home.

10/10 Excellent

Michelle, Columbia Station

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a great view. Comfortable beds, clean room, & nice amenities. Had a two king-sized bed room, which was nice. Would stay again.
Stayed 3 nights in Feb 2024
Response from Marc on Mar 18, 2024
I look forward to seeing you again Michelle!!

10/10 Excellent

Philip, Pickering

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location.
Stayed 2 nights in Mar 2024
Response from Marc on Mar 17, 2024
Thanks for staying with us Philip!!

6/10 Okay

Kyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
First time right on the beach it was very pleasant
Stayed 2 nights in Mar 2024
Response from Marc on Mar 17, 2024
Glad you had a great time Kyler. See you next time!

10/10 Excellent

Bryan

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my two young children to this property for a 3 night stay. After a minor problem with our room on the 1st night, Trish was wonderful and upgraded our room to one with a beautiful view for the rest of our stay and there were no further issues. The entire staff was great the entire time. Hoping we can come back and stay again soon.
Stayed 3 nights in Mar 2024
Response from Marc on Mar 17, 2024
Thank you Bryan!! Trish is definitely awesome. We look forward to seeing you again!

10/10 Excellent

Kandace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything bout this place was great especially the hot water but the shower head wasn’t friendly! I would come back for sure tho! 😊
Stayed 1 night in Mar 2024
Response from Marc on Mar 17, 2024
We appreciate the awesome review Kandace! See you next time!

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!Third year of staying there and can't wait till next year.The manager and staff are great and really friendly and a joy to work with.
Stayed 3 nights in Mar 2024
Response from Marc on Mar 15, 2024
And we love having you Steve!! It is always a pleasure!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about it and would definitely stay again. No complaints at all.
Stayed 1 night in Mar 2024
Response from Marc on Mar 15, 2024
Thank you so much Amy!! Welook forward to seeing you again!

8/10 Good

Enrique

Traveled with family
Liked: Staff & service, amenities
The view to the ocean is amazing from the room, but the property need an update
Stayed 1 night in Mar 2024
Response from Marc on Mar 13, 2024
I agree Enrique!! The view IS amazing!

10/10 Excellent

D

Liked: Staff & service
Quiet Oceanside
Stayed 1 night in Mar 2024
Response from Marc on Mar 13, 2024
Thanks for staying with us D!!

6/10 Okay

rick

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice area, the property looks okay for the most part, my room looked clean except for one of the pillows which had hair left on it from the previous guests..The AC wasn’t good and the water in the toilet took forever to go down when flushed.
Response from Marc on Mar 13, 2024
Sorry about the issues you had Rick. All items were addressed.

6/10 Okay

Olga

Traveled with partner
Liked: Staff & service
We had to make a last-minute change for a reservation during Daytona bite week so options were limited. We felt this is a great location and it being right on the ocean. We felt that the front staff were super nice. Typical dated small Daytona hotel and pretty basic. The beds were comfortable, but the overall condition of the hotel could have been cleaner.
Stayed 2 nights in Mar 2024
Response from Marc on Mar 13, 2024
Thanks for staying with us Olga!

6/10 Okay

Judith, Gibsonia

Disliked: Amenities, property conditions & facilities
Do not expect much. Had to change my original room the air conditioning was not cooling. Second room was ok. Refrigerator needed defrosting, electrical plugs were hard to come by. This is the kind of place you stay if you just need a bed and a shower.
Stayed 3 nights in Feb 2024
Response from Marc on Mar 10, 2024
Thanks for staying with us Judith.

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff at the front desk, Miss Trish & Jodi- Ann were so very helpful in restraunts & in moving our room. We enjoyed the pool & hot tub and had a wonderful stay. Thank you for having such wonderful ladies at the front desk.
Stayed 3 nights in Feb 2024
Response from Marc on Mar 9, 2024
Trish and Jodi-Ann are definitely the best!! I will pass the compliments along. Thank you so much!

8/10 Good

Richard, Queens

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall not a bad place for the cost. It is a bit of a dated hotel. The room I was assigned didn't have a closet and only 3 hangers so no place to hang clothes. Room itself wasn't too bad, pretty standard with a TV. Bathroom also the same pretty standard. The breakfast is very limited, there's fresh coffee, some yogurt cups are available and a few packaged pastries. One morning I did see some cereal, but very limited.
Stayed 6 nights in Feb 2024
Response from Marc on Mar 6, 2024
Thank you Richard. I apologize for some of the breakfast items. We were shorted by our supplier. Please come back !!

6/10 Okay

john

Liked: Cleanliness
Disliked: Staff & service
Good pool area. Large room street side, but noisy ac unit and fridge buzzed loudly all the time. Adjacent room was noisily entered by staff during sleeping hours. Only sheets found on bed. No flexibility for me on checkout, depite me being a one-night stay, and desire to use pool.
Stayed 1 night in Feb 2024
Response from Marc on Mar 6, 2024
Thanks for your feedback John. We are flexible on checkouts as long as there is not a reservation due in the room that day.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service
Loved the location literally right on the beach! Tiki bar was closed and the fire pits were not working.
Stayed 4 nights in Feb 2024
Response from Marc on Mar 6, 2024
Glad you had a great time with us Judy!!

10/10 Excellent

Utkarsh

Stayed 1 night in Mar 2024
Response from Marc on Mar 24, 2024
It was a pleasure having you stay with us Utkarsh!

8/10 Good

Ashley

Stayed 1 night in Mar 2024
Response from Marc on Mar 24, 2024
Thanks for staying with us Ashley!!

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved how friendly and welcoming the staff was! Would stay again
Stayed 3 nights in Feb 2024
Response from Marc on Mar 3, 2024
We try to make our guests feel like family Chad. Thanks for staying with us.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marc on Mar 3, 2024
Thank you Jodi. We appreciate the great review!!

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great ..Richard was wonderfull and very helpful
Stayed 6 nights in Feb 2024
Response from Marc on Feb 28, 2024
Thanks for the kind words Shirley. I will pass the compliment on to Richard.

2/10 Terrible

Donna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gross dirty. Staff just made excuses for why it was not cleaned and no one’s story was the same. Front desk staff said housekeeping was told to do a complete cleaning, housekeeping said no one told her.. the manager just thought it was funny. The floors were so dirty you couldn’t walk around barefoot. Even our socks were brown from walking around the room in just socks.
Response from Marc on Feb 23, 2024
Thanks for your feedback Donna. The lack of cleanliness in the room is absolutely not true. The housekeeper cleaned the room every day during your stay. Every day you would come back from the track and say it wasn't cleaned. I did not think the situation was funny at all. It became rediculous that we would have the same discussion every day.

4/10 Poor

Joshua

Liked: Staff & service
Love
Stayed 3 nights in Feb 2024
Response from Marc on Feb 23, 2024
Thanks for staying with us Joshua.

10/10 Excellent

Ali, Elcajon

Liked: Cleanliness
Perfect
Stayed 1 night in Feb 2024
Response from Marc on Feb 19, 2024
Thanks for the great review Ali!!

6/10 Okay

TYCHICUS

Stayed 2 nights in Jan 2024
Response from Marc on Feb 18, 2024
Thanks for staying with us Tychicus!!

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a great stay for a valentine's day night. But the heat didnt work it was so cold in the room but other than that it was a good stay.
Stayed 1 night in Feb 2024
Response from Marc on Feb 18, 2024
Hope to see you again soon Amanda!!

2/10 Terrible

Rosy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very very run down. I would classify this as motel, not a hotel. The toilet was very loud throughout the night and the single thin bedsheet provided made me very cold throughout the night. There is a coffee pot with no coffee provided and absolutely no where in the hotel to buy a water bottle. The downstairs lobby bathroom is absolutely disgusting. The breakfast is poptarts and rotten bug infested bananas, and other very processed packaged "goods".
Response from Marc on Feb 14, 2024
Thanks for your feedback Rosy. No complaints were made during your entire stay. Maintenance has checked the toilet and there was nothing wrong. There is a thick bedspread on the bed plus there is heat in the room. Water is available in the Coke machine. The lobby bathroom is checked numerous times throughout the day. Our free cold continental breakfast consists of yogurt, fruit cups, breakfast bars, muffins, cereal, oatmeal, pop tarts, juice, milk and coffee. We have many guests that say they love our customer service and the cleanliness of the hotel.

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Marc on Feb 14, 2024
Thanks for staying with us David!!

8/10 Good

yuliya

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Personal are very friendly and helpful. Building is old but clean, no smell. Room is spacious, nice view. Convinient location.
Stayed 2 nights in Feb 2024
Response from Marc on Feb 10, 2024
We appreciate your kind words Yuliya. Hope to see you again soon!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly room view was great
Stayed 2 nights in Feb 2024
Response from Marc on Feb 8, 2024
Glad you had a great stay Donald!!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, rooms very spacious
Stayed 2 nights in Feb 2024
Response from Marc on Feb 5, 2024
Glad you had a wonderful time with us Lisa!! It was a pleasure meeting you and your family.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Owner of the property was very personable. Staff was courteous and polite.
Stayed 2 nights in Feb 2024
Response from Marc on Feb 7, 2024
The great review is very much appreciated Bill!! It was a pleasure to meet my new Texas friends.

10/10 Excellent

Yajaira, Winter Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service!! I loved my room and the amazing view 😍 highly recommended 👌
Stayed 1 night in Feb 2024
Response from Marc on Feb 5, 2024
We appreciate the great review Yajaira!! Can't wait to see you next time!!

10/10 Excellent

HEEMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gooooooooooooooooooooood
Stayed 2 nights in Feb 2024
Response from Marc on Feb 5, 2024
Thank you so much Heemo!!

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had comfortable beds and we had an end ocean view room which provided a wonderful north looking view as well as ocean view. Our room was on the 7th floor and was quiet as well. The only downside was we couldn't get hot water for showering in the room and changed rooms but it was no better, tepid warm at best. Others at the hotel said they had hot water. Not sure what the issue was but the hotel thought it was just fine.
Stayed 5 nights in Jan 2024
Response from Marc on Feb 2, 2024
Thanks for staying with us Diana. I'm glad you had an enjoyable time with us. As for the hot water situation, I showed you different rooms and even let you feel the hotness of the water. I couldn't even keep my hand under the water.

10/10 Excellent

Philip, Fleming Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. Check in was extremely fast. The hotel is in a good location right on the beach! I look forward to staying here again!
Stayed 1 night in Jan 2024
Response from Marc on Feb 2, 2024
Thank you so much Phillip!! I look forward to seeing you next time!

6/10 Okay

Russell

Traveled with group
Liked: Cleanliness, staff & service
Great view Floors needed some covering
Stayed 2 nights in Jan 2024
Response from Marc on Feb 2, 2024
Thanks for your feedback Russell. We had carpet at one time but upgraded to the present flooring.

4/10 Poor

Charles

Stayed 2 nights in Jan 2024
Response from Marc. on Mar 20, 2024
Sorry you did not have an enjoyable time with us Charles. Please give us another try.