Ratings based on 377 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional customer service!

Posted Jul 5, 2017
Pros: The customer service
Booked 2 nights but only stayed 1. Hotel was experiencing dampness issues and my room was very damp. The first night I accepted it as it was late when I made it back to the room. The second night the condition was the same, so I informed the front desk I would be checking out early due to the room's dampness issues. Destiny, at the front desk, offered to switch rooms for me and was very sympathetic, understanding, and apologetic. She let me know that she would inform her manager the next day and someone would call me. Because I booked through Expedia, she could not say whether I would be refunded the second night's rate. First thing the next morning, the manager called to inform me that she had already called Expedia and my second night would be refunded. WOW! Very thankful and impressed at the customer service and the measures they took to try and help me prior to checking out and afterward to get my second night refunded. Hampton Inns are always our go to hotel when possible, so I know their temporary issue will be corrected soon. I am appreciative of the hotel staff's willingness to assist me. Looking forward to visiting again soon.
Comment from Hotel Management
Jul 13, 2017 by Kris, Hotel Management
We apologize for any inconveniences this may have caused. We appreciate your feedback and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bastrop, Texas

Convenient and Relaxing

Posted Jun 3, 2017
Would highly recommend this hotel. The staff was very helpful in their suggestions and directions. I love that this hotel looks like a cottage and fits in perfect with the area. Would visit again!
Comment from Hotel Management
Jun 3, 2017 by Kris, Hotel Management
Thanks for staying with us. We appreciate your feedback and look forward to seeing you again!
5 out of 5
Recommended
for Couples
by A verified traveler

Great location, close to the beach and bars

Posted May 9, 2017
Pros: Location, friendliness and comfort.
This is our 2nd stay and it was as good, if not better than the last one 6 months ago. The staff is superb and the rooms clean and comfortable. The location is one of the best since it is close to the beach or river and lots of bars and restaurants.
Comment from Hotel Management
May 11, 2017 by Kris, Hotel Management
Excellent, we are so happy that you enjoyed your stay. We look forward to seeing you again.
5 out of 5
by morten

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Jun 3, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Perfect place in new Smyrna beach!

Posted Apr 16, 2017
From the staff, to the lobby, to the beautiful room, everything at this hotel was perfect for us.
Comment from Hotel Management
Jun 1, 2017 by Kris, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Great location. Breakfast was wonderful. Staff were helpful and friendly.
Comment from Hotel Management
Apr 8, 2017 by Kris, Hotel Management
We are glad that you enjoyed your stay and hope to see you again in the future.
5 out of 5
by Peter

great location

Posted Apr 5, 2017 on Hotels
Well located, spotlessly clean with very nice staff
Comment from Hotel Management
Jun 1, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Tom

Such a Pleasant hotel

Posted Apr 2, 2017 on Hotels
Our stay at Smyrna Beach was wonderful and the stay at the Hampton Inn was a lovely experience. The hotel is nestled amidst a very busy area, where you can walk to all the shops and beach, yet it is peaceful and scenic. They managed to construct it amidst beautiful trees, and the landscaping is picturesque. The rooms are extremely clean and nicely decorated. I would go there again in a minute. Staff was very pleasant and professional!!!!
Comment from Hotel Management
Jun 9, 2017
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from lafayette LA

Meh.

Posted Mar 29, 2017
It was very pricey for a just ok hotel with ehhh staff. I booked it because it plainly said they had cribs (traveling with a 4 month old). However, it turns out for the entire hotel there was only one (!) pack n play & I overheard maintenance say "the other was broken"... so my our sleep sucked (also traveling with 4 yr old) the entire trip because management didn't deem it necessary to go to Walmart & buy another. I expressed my displeasure & asked to speak with management & didn't get a return call. Room was also a bit dirty - stains on walls & tub. Overall, keep shopping, especially given the price.