Disappointing hotel on the beach
Posted Mar 14, 2017
We were staying for a month but was originally put in a room with the sadist accommodations I've ever seen (small refrig., stove w/only 1 working burner, little to no closet/drawer space). After complaining we were given the oppor. to move to another room. This 1 had a larger refrig. so we could buy items we needed for the stay. It also had a little more storage for clothes but we still ended up keeping some items in the suit cases. Stove was worse than the first room. We initially booked this hotel because they have a large parking lot & have an area to park motorcycle trailers. Upon check-in I asked if we needed a tag for the motorcycle trailer & was told no to just park in the back of the lot. After being there for 2 weeks, we went out one morning to find a sign on the trailer threatening to tow it. After conversations with several so called managers, we were able to leave the trailer where it was. The communication between staff is definitely lacking at this hotel. Front desk staff were rude & unaccommodating. We had to go down to the front desk everyday to ask for something (towels, toilet paper, shampoo, clean bed linens). Even after speaking to managers, they just said "good help is hard to find". WiFi is sporadic at best. Air conditioning was turned off at one point because the temp got low, but not turned back on for several days after temp rose. The only good part of the stay was that the hotel is right on the beach. Would not recommend to anyone.
Comment from Hotel Management
Mar 16, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to review our hotel. We are very sorry to hear that the service you received while staying with us was any less than outstanding. We value and respect all of our guests, so we would like to apologize if we didn't provide you with the high quality service and standards we adhere to. We will relay your comments to our management team for review. Thank you again for the feedback.
Social Media Concierge