More excuses than service
Posted May 3, 2016 on Hotels
No Housekeeping 2 of 4 days, even after letting ladies know which room I was leaving. Management made excuse about short staffing, heavily booked hotel, taking care of rooms being vacated 1st (WHAT?). Even when I insisted on service, not one surface cleaned, no vacuuming.
Although HBO promoted at this hotel and in room, didn't have it 1st day. Told it must be service provider. When asked for someone to check, miraculously HBO now available. Most interesting was that housekeeping left note about HBO now active in room not serviced by housekeeping at 3 pm.
One of the primary reasons to stay at Holiday Inn Express are the breakfasts, espec the warm cinnamon rolls. On last day of stay, told there were no more as they had so many guests that weekend.
Lots of explanations, very little satisfaction