Ratings based on 858 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from new jersey

This hotel was not managed correctly

Posted Mar 20, 2017
A lot of problems being thier I was robbed on my credit card by this hotel staff 3 days after I left $ 200.00. And won't return my called the hotel Maintance had to drill open the safe door to get my money out cause the safe co would not come out cause the hotel did not pay thier bill. Maintance didn't even have drill and tools Maintance man had to use my personal tools to brake in to safeThis was heard over the phone manintance let use here them The dryer was broken the hole time we were thier no hot water to take a shower hat to weight for Maintance to come in schedule work time to fix. internet was down the hole time we were rhier and the manager and co manager said they had financial problems and if I want to I can call owner. I tolled the managers that was here job she got nasty later that day she told me owner laughed and said don't like it call a lawyer Be ware this caused us to leave three days early even though we payed 4 months in advance in full Be ware. Be ware
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean facility in a area we felt secure.

Posted Mar 16, 2017
Pros: Clean, most all staff members were very pleasant.
Came for bike week. Facility is a good jaunt from activities, but very nice ride.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel centrally located

Posted Mar 9, 2017
Nice hotel, clean & friendly centrally located between historic St. Augustine & Daytona Beach. Multiple beaches close by along with shops and great restaurants. Will return again!
4 out of 5
Recommended
for Everyone
by A verified traveler

vacation in Florida

Posted Feb 23, 2017
I was traveling down through Florida and was looking for 1 nite stay in palm coast area. after checking around i saw microtel and couple other ones were available. after driving around and checking out the hotels i liked microtel the best suit. The price wasn't bad and the rooms were clean. If ur ever traveling and looking a place to stay i recommend microtel in palm coast.
Comment from Hotel Management
Feb 24, 2017 by Rebecca , Hotel Management
It is so wonderful to hear that you enjoyed your time at our hotel! Thank you for appreciating the efforts of our staff, our great location, the cleanliness and quietness of our rooms and the value we provide to our guests. Please know that your satisfaction truly brings pleasure to us and we assure you that we will continue on working closely and maintain the quality of services that you enjoyed during your stay. We hope to have you again soon.
2 out of 5
by A verified traveler from N. Carolinao

NOISY!!!

Posted Feb 1, 2017
Pros: The receptionist was nice.
Cons: It needs to be painted and updated in all ways.
Location: It was just an overnight stopfor us.
It is my understanding that discounted rooms are usually at the end of the hallways. Our room was such plus handicapped. That was not the problem. There was a wedding nearby and the guests stayed there. There rooms were also down that same hallway. Between 11:00 and midnight the noise was unbearably loud; in the rooms and in the hallways. Knowing that there was a wedding, I feel that we should never have been in the same area. Just how difficult would it have been to put us away from the wedding group? We will not stay there again!
Comment from Hotel Management
Feb 12, 2017 by Rebecca , Hotel Management
We’re sorry you were unhappy - we assure you that this is unusual for our team, and we will work hard to fix the issue you experienced. Thanks for letting us know. Thank you for taking the time to write a review about our hotel with such positive feedback! I have shared your comments with the staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in the area. Sincerely, The team at Microtel Inn & Suites by Wyndham.
2 out of 5
by A verified traveler from Chicago

Reasonable rates no ambiance

Posted Jan 23, 2017
Pros: Clean rooms, price was right.
Cons: Food needs improvement. Make sure there is no way to pull fake fire alarm.
Location: Located near a cluster of other reasonably priced hotels and convenient to get to nearby major streets.
Many of the people staying at the hotel were day laborers working in the nearby Palm Coast area which is fine because the hotel wants to fill their rooms, but there were many people smoking outside in the parking lot at all hours. Breakfast food only fair although they never ran out. Rooms clean, mattresses were okay, not great. Desk staff was courteous. The fire alarm went off at 12:30 am but someone pulled it either accidentally or for a prank.
Comment from Hotel Management
Jan 28, 2017 by Director of Sales, Hotel Management
Thank you for your feedback! Here at Microtel Palm Coast we are 100% non-smoking. We encourage our guests to smoke outside of our building and away from the exits that way we can provide a smoke free environment. We apologize for any inconveniences that have occurred. Cleanliness, comfort, and customer service are the three most important things we aim to achieve. I'm glad we could provide those three things for you! I will be sure to share your comments with the team as they will be words of encouragement as we strive to grow each and every day. Thank you again and we hope to see you the next time you are in Palm Coast!
3 out of 5
Recommended
for Everyone
by A verified traveler from Stuart Fl.

very basic

Posted Jan 20, 2017
Pros: Cost
Cons: Smell in hall and room. An armchair or loveseat or something to sit on. Better signage for hotel.
When going to room there was a very strong odor in the hall and even stronger in the room. After opening the window and 4 hours it got better. Think it was cleaning fluids used but overpowering. Room is bigger than other Microtels but only one small side chair to sit on. Bed was ok. Noise of banging door going to downstairs was constant. Breakfast exceded expectations for Microtel. One more problem, there is no sign on the main street pointing in to hotel location on another street. Other chains have a sign but not Microtel. Wont be back.
Comment from Hotel Management
Jan 28, 2017 by Director of Sales, Hotel Management
Thank you for your review. We apologize for the inconveniences that have occurred. Here at Microtel Palm Coast our team is constantly working on improving that way we can meet our guests standards. Your review will serve as encouragement to our team to do just that! Thank you again for your feedback. We hope we can serve you again the next time you're in Palm Coast.
1 out of 5
by A verified traveler

Staff tried to help, but...

Posted Jan 8, 2017
Location: The location was great and you're a lot of the stores.
Air conditioner units did not work. Switched rooms twice. After switching rooms the second time, found a diabetic testing strips at the end of the bed where I had been sleeping. The staff did try to help, but we checked out early and I would not recommend this hotel. They did tell us they recently had a company come in to work on the air conditioner units, but that company damage to the units and they got wet and hasn't worked the same since.
Comment from Hotel Management
Jan 28, 2017 by Director of Sales, Hotel Management
We are sorry to hear you did not enjoy your stay! We have been working to resolve our issues with the air conditioner units and have seen many improvements.Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from fla

Posted Jan 7, 2017
Nice hotel ,great location, excellent price included the breakfast close to restaurants
Comment from Hotel Management
Jan 10, 2017 by Rebecca , Hotel Management
Thank you for your review, your feedback, and your comments regarding your stay. It is so rewarding to hear that we were able to provide a clean and comfortable experience. It means a lot to hear from guests who are satisfied with all of our services and amenities (large room with fridge and microwave, as well as indoor pool and hot tub). We appreciate that you have taken the time to give tips for future guests who can benefit from such advice. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Your loyalty is truly appreciated!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

great place

Posted Dec 20, 2016
Staff very friendly, helpful, clean, comfortable room, great breakfast.
Comment from Hotel Management
Jan 10, 2017 by Rebecca , Hotel Management
Thank you for your review, your feedback, and your comments regarding your stay. It is so rewarding to hear that we were able to provide a clean and comfortable experience. It means a lot to hear from guests who are satisfied with all of our services and amenities (large room with fridge and microwave, as well as indoor pool and hot tub). We appreciate that you have taken the time to give tips for future guests who can benefit from such advice. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Your loyalty is truly appreciated!