On the beach, white sand
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Reviews of Ocean Trillium Suites

2 out of 5
Ocean Trillium Suites
3405 S. Atlantic Avenue, New Smyrna Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 477 reviews" "
Rating 8 - Good. 149 out of 477 reviews" "
Rating 6 - Okay. 36 out of 477 reviews" "
Rating 4 - Poor. 11 out of 477 reviews" "
Rating 2 - Terrible. 9 out of 477 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tabatha

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2022

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness
The room was clean and the view was wonderful. They were under construction from the storms but we were advised ahead of time . I enjoyed my stay and would book again .

2/10 Terrible

James

Booked last minute assist family in the area. Day before arrival i received a call from OT advising hotel was under construction. Too late to make alternate plans and they didn't clarify that tile being jack-hammed in rooms above me starting at 8am. Couldn't even work remotely from room as noise was too loud to be on phone. Did get moved to another room - no better.
Stayed 4 nights in Oct 2022

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was outdated, but had anything you could need while away from home. The staff was always very friendly and checking to see if we needed anything. We never heard noise from other rooms, which was really nice. The only issue we had was an obnoxious, noisy family who overtook the pool while we were there, but otherwise no complaints. It would be nice if staff could monitor the pool from time to time. The pool and location of the hotel were super convenient, I'd stay here again.
Stayed 4 nights in Jul 2022

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Misty

Traveled with family
Liked: Cleanliness, room comfort
Family vacation
Housekeeping lady was excellent! There was a musty smell in our room. Room was clean but needs updated
Stayed 7 nights in Jul 2022

8/10 Good

jack

Stayed 4 nights in Jun 2022

10/10 Excellent

Barbara

Traveled with family
Liked: Room comfort
Very nice suite. Beds and bedding were amazing! living room and kitchen were very comfortable! Bathroom was nice.
Stayed 4 nights in May 2022

10/10 Excellent

EDDIE DALE

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay and would definitely stay here again. The location was great with good places to eat nearby. The angle of the balcony provided a great view of the beach while still providing shade. The staff were friendly and helpful.
Stayed 4 nights in May 2022

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
The staff were superb - friendly and efficient.
Stayed 4 nights in May 2022

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is under construction and all we heard was hammering all day for two days around us and above us. The manager lied and said they were hanging pictures. The construction crew states they were installing flooring in more than one unit and painting. Our unit needed painting as the walls were filthy dirty. We left the second day and went to another hotel, the Marriott, for the rest of the week.. They kept a day's reservation and did not refund through Expedia. Very upset and will never go there again. Also, the ocean view was overlooking an ugly grass area and fence, not the ocean. Biggest waste of money. Called the management company and they hung up on us twice and we're rude to Expedia. They will be reported to every avenue I can report them to. Go to the Marriott instead because they offer a wonderful buffet, clean rooms and walls, large bathrooms, and great customer service along with true oceanfront.
Stayed 4 nights in May 2022
Response from OTS on May 16, 2022
We apologize that you had a negative experience at our property. As a reminder these are privately owned condos and we unfortunately cannot control all of the processes of updating their individual condos. This reservation was originally 4 nights and we did authorize the refund of the 3 remaining nights after the guest chose to leave and after occupying the property for approximately 24 hours.

6/10 Okay

Barbara

Liked: Cleanliness, amenities
Stayed 5 nights in Sep 2021

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
Oceans trillium review
Clean. Comfortable. Good location. Congenial, helpful management
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Great location, very nice staff. Units may need some updating.
Stayed 7 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Good location right on the beach and convenient to restaurants.
Stayed 3 nights in Jul 2021

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
Comfortable stay.
Super friendly on-site staff during the day. Comfortable and quiet. Great dining options nearby and beach access was perfect.
Stayed 6 nights in Jul 2021

10/10 Excellent

Tabatha

Traveled with family
Liked: Cleanliness, room comfort
Everything was wonderful!
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved the view.. friendly staff...due to COVID lack of cleaning people..but would definitely go back...in the beach...will not disappoint
Stayed 6 nights in Jun 2021

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Michelle

Liked: Cleanliness, room comfort
Nice older property
Very nice older (1984) property in pretty good condition. Staff was great and answered all questions. Pool was good but no umbrellas or other shade. All rooms above the 1st floor have ocean views.
Stayed 4 nights in Jun 2021

10/10 Excellent

Kesha

Traveled with family
Liked: Cleanliness, room comfort
Great place
We would stay again
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

8/10 Good

mark t

Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved that it was right on the beach, nice pool, better than expected room, the view was wonderful, the staff were friendly and helpful, the beds were comfortable, I could go on and on. We loved it!
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Liked the full kitchen and two large tv’s in the room. Nothing in particular to dislike
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a nice little place that works well for a quick get away like this was. The place was clean and the staff very friendly. I liked that the balconies are completely private from the other balconies. You are a little on display facing the pool and the building next door but I don't think that can be helped. Location is perfect. Close to restaurants and could walk to SoNapa. Balcony could use a small table for your drinks or snacks.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and they were able to extend my stay for three more days. Daily towels, soap, shampoo, and coffee were hung on the outside door. I do wish we could have had someone vacuum daily due to the sand, but I understood their restrictions. Sat trash and.dirty towels out daily. Pool was clean and accessible. Direct private access to the beach. I did notice some first floor room had torn screens on their doors which concerned me because a snake slithered in the area of the pool and could have entered those condos. Luckily we were on the 3rd floor, requested upper floor. Very standard basic furniture and beds, but suitable. Had some old sofa beds and mattresses in the stairwell and chairs near the pool, which was an eyesore and made me feel like I paid a little more than we should for the condo...in other words, should have looked more presentable for the price. Great location. Didn't force us to wear masks in or around property like Marriott demanded (that's why we chose here). Very laid back, friendly, and responsive. Overall, I would rent this condo again. Thank you!!
Stayed 5 nights in May 2021

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Room comfort
Won't return to this place.
Check in was pleasant , condo was very nice and well equipped. However, the front desk cleses early and no one available to correct a problem. After retiring for the night , we find that the bedroom TV in not working. Consequently, the next morning , I called the office after * am when the open, was told someone should be in after 9am. At 11:00 m I again made a request for someone to check the TV., was told that someone would be available after 1pm. My husband , informed the front desk that he would stay ion the room and wait for someone to come fix the TV.............. 5pm. , my husband goes to the front desk and was told that "nothing could be done"..... We decided to just drive home and not stay the extra night. Disappointed in their service for the guests!!!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The staff (especially Debra!) were very friendly, kind and helpful. Loved having a full kitchen and a balcony to watch the sunrise. Will definitely recommend, and return!
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
The property was pretty clean but a little dated the furniture was also a little dated but the location was great
Stayed 3 nights in Apr 2021

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything! We will be back again in the near future!
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
The property was well landscaped and looked nice on the exterior. The condo was clean. Since each is privately owned, cannot speak for all units but the one we stayed in had very uncomfortable and old furniture in the living area (which is the place to be for the ocean view). Adequate but awesome. Good, clean choice for the low price.
Stayed 2 nights in Mar 2021

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, room comfort
Like to be left alone
The room was great - we were bottom floor so the ocean view was not good - had a view of a dried up retention pond. No big deal because we were not in the room much. Night time management came to us at the pool and asked if we had seen 12 year old kids drinking beer. Had not seen any kids out there. I had a 10 year old with me and they stopped him on his way to the room from our car and asked him if he was one of the kids drinking beer. His response "I'm only 10 years old". Don't like my kids being harassed.
Stayed 3 nights in Mar 2021

10/10 Excellent

Carlos A

Liked: Cleanliness, room comfort
Great Getaway
Our stay here was wonderful. Enjoyed theocean sounds and the awesome sunrises.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Our room, as well as the building, were in need of a facelift, which is why I cannot give it five stars. That being said, everything else was great. Clean, excellent water pressure, firm bed, beautiful ocean views, nice little kitchen, a nice little patio to sit outside and watch the ocean and beach activity, and spacious with lots of room to store your stuff. The staff was very friendly, helpful and respondent. We had an issue with sugar ants (our fault, we left some cookies on the counter in the kitchen), which was taken care of by maintenance within 10 minutes of my reporting the problem to the front desk (and we were nicely told what to do to prevent a recurrence). Some reviews have mentioned the sports bar. Our unit on the 4th floor was facing the sports bar, and while there was some music coming from it which was audible, it was not annoying when we were in the unit with the door closed. We have friends in NSB, and we will be returning again in October for a wedding. When we do, we will be staying at Ocean Trillium Suites.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. Beautiful view. Easy in and easy out
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful ocean view from room. Unit desperately needs to be updated.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2021

10/10 Excellent

Joshua

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Merry

Stayed 1 night in Jan 2021

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, room comfort
My stay was wonderful!!! It is an older property but very well kept in the condo and on the grounds! Front desk clerk was a sweetheart. Housekeeping was nice and helpful. The condo was spotless!!! Had a beautiful 3 days!!
Stayed 3 nights in Jan 2021

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning lady was amazing. She made sure we had everything we needed.
Stayed 3 nights in Jan 2021

10/10 Excellent

DON

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveler

Liked: Room comfort
Good value for money. Quiet and we'll located
Stayed 1 night in Jan 2021

10/10 Excellent

Patrick H.

Liked: Cleanliness
Relaxing
Great staff and a clean condo with an excellent view. Would highly recommend and definitely stay again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020