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Reviews of Plaza Resort & Spa

4 out of 5
Plaza Resort & Spa
600 N Atlantic Ave, Daytona Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 413 out of 1005 reviews" "
Rating 8 - Good. 253 out of 1005 reviews" "
Rating 6 - Okay. 145 out of 1005 reviews" "
Rating 4 - Poor. 85 out of 1005 reviews" "
Rating 2 - Terrible. 109 out of 1005 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brooke

Traveled with family
Disliked: Staff & service
The hotel canceled on me before my trip and never reimbursed me. Sad to know they have hurricane damage but you can’t just take people’s money without providing a service. They sent me this message, “Hello Expedia Traveler, It is with sadness that we alert you the Plaza Resort and Spa has sustained significant damage from Hurricane Ian and Hurricane Nicole. We have been informed the Resort will not be open in time for your visit to Daytona Beach. Your reservation has been cancelled and you will be fully refunded within 5-7 business days. We thank you for your understanding during this very difficult time for our former staff and our regular guests. We hope to be open in a year and hope to have an opportunity to welcome you back. Thank you, Plaza Resort & Spa” but I didn’t get a reimbursement 4 weeks later. Don’t risk your money.
Stayed 2 nights in Mar 2023

2/10 Terrible

Heidi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sure this was a nice place. But the fact that THEY CANCELED a week before we were suppose to stay is extremely unprofessional. I absolutely understand that the hurricane damage was significant. I saw it. Definitely should have listened to the reviews. After being told I would be fully refunded, I’m now waiting for Expedia to get in touch with the hotel…. Who is not/will not get back to anyone. 10/10 DO NOT RECOMMEND. Unless you want the headache of having to screen shot all your conversations and emails to force them to give you your refund. Best of luck if you book here…
Stayed 4 nights in Mar 2023

8/10 Good

Elijah

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not spend a lot of our time at the hotel. The area was close to restaurants and shopping.

10/10 Excellent

MICHAEL

Stayed 1 night in Sep 2022

8/10 Good

Derek

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

2/10 Terrible

Jaquelyn

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Rooms and corridors were smelling of stale air and fungus . There were rooted carpets and furniture outside our room . Smell was so bad. I couldnot sleep . I had to check out in middle of night at 3am. It was so bad. It was bad recommendations by hotel.com. Seems I have been robbed with my money
Stayed 1 night in Oct 2022

4/10 Poor

Jodilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel had major damage from the recent hurricane. Our entire hallway was blocked with rolled up mildew carpet they were removing from rooms
Stayed 1 night in Oct 2022

2/10 Terrible

andy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2022

6/10 Okay

Antonio

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Krista

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Ocie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time here! We were concerned about visiting after Hurricane Ian, but it’s really amazing how quickly they had things up and running again. The staff was very accommodating and friendly. Some amenities were missing, but that was understandable considering the devastation Daytona had been thru the week before. The views were outstanding, the spa was lovely, and the pool was sparkling clean. Well done!
Stayed 3 nights in Oct 2022

6/10 Okay

Lauren

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We’ve stayed at this hotel countless times and always enjoy the property overall. The rooms are extremely outdated and there was a lot of wear and tear. It didn’t feel like a clean room at all. The carpet in our room was ripped up and the bathroom had dirt on the baseboards. Also, we had to pay $200 more than expected. Our Expedia quote did not line up with the correct hotel fees. Unfortunately due to drastic price difference we will not book through Expedia again.
Stayed 2 nights in Aug 2022

2/10 Terrible

Robert J.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Dariel, Hialeah

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Good Evening Dariel,Thank you for taking the time to leave a review. We appreciate your feedback and hope to welcome you back to the Plaza in the near future. Hospitably,The Plaza Resort Team

8/10 Good

Wes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
All good but the parking was very challenging.
Stayed 1 night in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Good afternoon Wes, Thank you for taking time to write a review. Thanks for the high rating! Our parking structure has recently undergone renovations and repairs, and due to this, our self-parking options are limited. While we understand this has been an inconvenient challenge, we are eager to update and improve our facility and looking forward to welcoming your back in the near future. Hospitably,The Plaza Resort and Spa Team

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware hidden fees & Dirty Stay
First and foremost arrived to the hotel front desk clerk by the name of Quay looked at me strange as if i didn't belong there and just stared i said i was there to check in he just walked off to the other side of the desk. Proceeded to just say nothing, i asked him do i need to come to the other side he stated yes! I walked over and asked him how was his day he stated his day was great but In a condescending tone and i said guess you're ready to go home and he was like Nope! Very short so at that point i just stopped trying to even conversate at that point. Not friendly at all and he let me know he wasn't trying to do nothing more than to check me in. The rest of the staff in passing I said hello no response. So that set a real crappy mood for my stay. The elevators take way too long and they're about the size of a coffin which if someone had covid I'm sure u would get it from the small elevator.The rooms smell like old wet water carpets need to be replaced, the small refrigerators in both rooms i had for my family were dirty and a small piece of food or something brown was on the side on the floor which my 1.5 year old grandchildren could've picked up and ate. The bathroom door in 914 and 923 was old and falling apart wood peeling up,only to be painted over dirty used washcloth on the floor in front of my front door upon arrival. I'm 6 ft tall my knees almost touched the tube from the toilet so small. Sandy beds in 923 no silverware or dishes i have more to no space left
Stayed 1 night in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Good evening Victoria, Thank you for taking the time to leave a review. Your experience is important to us and we plan to utilize your feedback to enhance areas of improvement. Our resort has been a staple in Daytona Beach for many years, and while we are undergoing renovations shortly, we are eager to improve. I would like to contact you to get more details of your stay and see how I may assist. Please be so kind to leave a contact number and the best time to contact you.Hospitably,The Plaza Resort and Spa TeamHospitably,The Plaza Resort and Spa Team

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The over all experience was really great. The staff were super friendly and the Resort was kept clean. The only negative thing I feel needs to be addressed is the size of the bathroom. It is small.
Stayed 4 nights in Sep 2022

6/10 Okay

Maegen

Traveled with partner
Liked: Cleanliness, staff & service
We enjoyed how close it is to the boardwalk and within walking distance of things. The room itself was lacking. The bathroom was smaller than expected and the balcony door did not lock. Also, the pool bar was closed on one of the nicest days while there was no one working the bar inside.
Stayed 4 nights in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Dear Maegen,Thank you for your great rating and candid review. I apologize for the inconveniences experienced during your stay. I am thrilled to know that you enjoy our convenient and location. We are within close proximity to many restaurants and activities and nightlife. We hope to welcome you back to the Plaza Resort and Spa in the future.Hospitably,Plaza Resort and Spa Team

8/10 Good

Shailesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to beach. No easy access to beach.
Stayed 3 nights in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Dear Shailesh,Thank you for your high rating and great review. I am sorry to know that you were unable to locate the convenient beach entrance. We have private access to the beach through our pool deck. Your wristband grants access to and from the beach during your stay. We hope that you visit again soon and enjoy all of the amenities that the Plaza Resort and Spa has to offer. Hospitably,The Plaza Resort and Spa Team

10/10 Excellent

Dynel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay was wonderful
Stayed 3 nights in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Dear Dynel,Thank you so much for your kind words and perfect rating. It is a pleasure to know that we have provided you with a perfect stay. Safe travels and warm regards. Hospitably,The Plaza Resort and Spa Team

4/10 Poor

Prieska

Stayed 1 night in Sep 2022

4/10 Poor

Ashley

Stayed 1 night in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Dear Ashley, Thank you for your review. I hope to have another opportunity to provide you with a great experience at the plaza. Hospitably,Plaza Resort and Spa Team

6/10 Okay

Britnee

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Mold in rooms had to be moved twice. Food at the pool bar was amazing! Drinks way to expensive with no pricing and they were different pricing every time.
Stayed 5 nights in Sep 2022
Response from Jay Scroggins on Sep 26, 2022
Dear Britnee,Thank you for taking the time to leave a review. I do apologize for the inconveniences you experienced during your stay. We have engineers on site to assist with issues such as this. I hope that you are able to visit us again in the future and we would love to earn your customer loyalty. Hospitably,Plaza Resort and Spa Team

8/10 Good

Shirley

Stayed 3 nights in Aug 2022

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
We liked the property; however, our room would not really get cold.
Stayed 1 night in Sep 2022
Response from Jay Scroggins on Sep 5, 2022
Dear Michelle,Thank you for leaving a candid review. We offer engineering services on a 24 hour basis to repair major or minor issues such as this. We hope that you enjoyed your overall stay and we hope to welcome you back in the near future. Hospitably,The Plaza Resort and Spa Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Careful wording to be added!
Charges for the incidental things was no ware made clear not on website explaining at front desk when I checked my account I was kinda shocked! I get there has to be a charge but some one needs to tell a person or wording should be different! That was our complaint for the visit! This was not my first visit there either!! Put a little sour note !
Stayed 5 nights in Aug 2022

10/10 Excellent

MARK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Beach Front Hotel & Location
The hotel, amenities, and location were perfect, the only thing not so good were the tiny elevators with decent wait times and small bathroom in the suite.
Stayed 2 nights in Aug 2022
Response from Jay Scroggins on Sep 3, 2022
Dear Mark,Thank you for your candid review. I am thrilled to hear that you had a great experience at the Plaza Resort and Spa. We recently installed RFID readers in the elevators and I appreciate your patience with us. We value your business and hope to welcome you back in the near future. Hospitably,Plaza Resort and Spa Team

10/10 Excellent

Guadalupe

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
none
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Jay Scroggins on Sep 3, 2022
Dear Valued Guest,Thank you for your great review and high rating! We work very hard to provide every guest with a great overall experience. We look forward to welcoming you back in the near future.Hospitably,Plaza Resort and Spa Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jay Scroggins on Sep 3, 2022
Dear William,Thank you for your high rating! It is great to see a 10 out of 10 and we hope to have another opportunity to welcome you back to the Plaza Resort and Spa.Hospitably, Plaza Resort and Spa Team

8/10 Good

JAMES, Riverview

Stayed 2 nights in Aug 2022

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been there before it's been exceptional each time, only negative stayed three days no maid service
Stayed 2 nights in Aug 2022
Response from Jay Scroggins on Sep 3, 2022
Dear Paul, Thank you very much! We truly appreciate your high rating. The housekeeping service is made by request only; however, we are always happy to provide towels, cleaning, or any other items or amenities during your stay. We hope to welcome you back to the Plaza Resort and Spa.

2/10 Terrible

Rosanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
horrible room was muggy smell,rug dirty, cover to matress dirty looked like blood stains reported to front desk nothing was done waited still nothing, also pile of garbage and dirty linen in hallway for hrs i took pictures of everything, house keeping service horrible complained still no there some staff unpleasant and no help when asked
Stayed 6 nights in Aug 2022
Response from Jay Scroggins on Sep 3, 2022
Dear Rosanna,I apologize for the inconveniences you experienced during your stay. We offer 24 hour assistance with issues like this. Again, my sincere apologies about the inconveniences you experienced. We hope to have another opportunity to serve you in the neat future. Hospitably,Plaza Resort and Spa Team

4/10 Poor

Khristina

Stayed 1 night in Aug 2022

2/10 Terrible

Myoshaka

Stayed 1 night in Aug 2022
Response from Jay Scroggins on Sep 3, 2022
Dear Myoshaka,Thank you for your time to leave a review. I wish we could have done more to provide you with an overall perfect stay. Hospitably, The Plaza Resort and Spa Team

2/10 Terrible

Briana

Stayed 1 night in Aug 2022

8/10 Good

james

Stayed 1 night in Aug 2022
Response from Jay Scroggins on Sep 4, 2022
Dear James, Thank you for your great rating. We are glad we were able to give you a great experience at the Plaza Resort. We appreciate your business and hope to welcome you back to the Plaza in the future. Hospitably,Plaza Resort and Spa

6/10 Okay

James

Liked: Staff & service, amenities
My room has bugs n the room but I was upgraded to a suite the view of the ocean was nice but the room had mold on the ceiling
Stayed 2 nights in Aug 2022
Response from Jay Scroggins on Sep 4, 2022
Good evening James, Thank you for your candid review of the resort. I do apologize for the inconveniences you experienced. We doo offer housekeeping services to address issues such as these. I hope to be able to welcome you back to the Plaza in the near future. Hospitably,The Plaza Resort and Spa Team

10/10 Excellent

Christopher

Stayed 1 night in Aug 2022
Response from Jay Scroggins on Sep 4, 2022
Christopher, Thank you so much for the great review and high rating! We work very hard to provide a great experience for each guest. We hope to welcome you back in the future.Hospitably,The Plaza Resort and Spa Team

10/10 Excellent

Patricia

Stayed 1 night in Aug 2022

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the toilet kept getting clogged up with just toilet paper. Other than that it was great.
Stayed 2 nights in Aug 2022
Response from Jay Scroggins on Sep 4, 2022
Dear James,I am thrilled to know that you had a great experience. I apologize for the issues you experienced with your bathroom. We offer engineering services to immediately address issues such as these. I hope to welcome you back in the near future.Hospitably, The Plaza Resort and Spa Team

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Gerardo

Liked: Cleanliness
Stayed 1 night in Aug 2022
Response from Jay Scroggins on Sep 4, 2022
Dear Gerardo,Thank you very much for your great rating. I am glad to know that we are able to deliver great service. Hospitably,The Plaza Resort and Spa Team

6/10 Okay

Lori

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Won't be back
Pricey add ONS, we asked for rooms to be next to each other we were two floors apart. There was a roach in my bathroom when I first got there I figure it's Florida it happens I did not see any more but it was still gross. The best thing was the fact that our room was a corner room so it was roomy compared to the others. They used to give you a free drink coupon for a happy hour they don't do that anymore. My best thing about this day was the DJ and the pool and the french fries the bar drinks were very pricey. However the bartender and the chef there were awesome.
Stayed 1 night in Aug 2022
Response from Jay Scroggins on Sep 5, 2022
Good afternoon Lori,Thank you for taking the time to leave a review. We appreciate your feedback and will use your review as an opportunity to enhance our areas of improvement and customer service. We hope to welcome you back in the future.Hospitably,The Plaza Resort and Spa Team

8/10 Good

Jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jay Scroggins on Sep 5, 2022
Dear Jeanetta,Thank you for the high rating! It is great to see that we are able to provide a great experience for our guests. We hope to see you visit the Plaza Resort and Spa again in the future. Hospitably,The Plaza Resort and Spa Team

6/10 Okay

Lora

Stayed 2 nights in Aug 2022

10/10 Excellent

HENRY

Traveled with family
Liked: Staff & service, property conditions & facilities
Hu
Stayed 2 nights in Aug 2022