Staff is short & rude. Vacuum hall @ 7 AM. I was told " nothing I can do about it". Rats at the pool in the AM. One 5 minute game for kids 3 times the whole week. Cold corn dogs served at pool for $5. Not enough parking normally so now with the touch up of balconies on the north tower it's even worse. The jack hammer going all day was ridiculous! Not the same place it used to be! It's a shame as we used to really enjoy our stay. May not go back again. You all have a lot of work to do.
Comment from Hotel Management
Aug 7, 2016 by The Cove On Ormond Beach, Hotel Management
We are always excited to welcome back returning guests of ours. It is great disappointment in reading you have become dissatisfied with vacationing with us. As primarily being vacation ownership, it is our goal to provide Vacations for Life.™ Our resort team is equipped to assist you with all assets of your stay with us. We definitely do not intend for you to be dissatisfied with our customer service. Though you may not have experienced a memorable stay during your most recent stay, we hope you may return in the future to enjoy our great improvements as your satisfaction is important to us.