Nice but no follow thru.
Posted Feb 2, 2015 on Hotels
We had a hot water issue, didn't have any. It was late we were tired. It took them 1 hour to resolve the issue. They sent a guy who turned on the water and told me that it didn't work. The staff was non responsive, I had to call 4+ times. Finally Migel the MOD, got onthe phone, he was self important. He basically told me that he had logs showing they responded in their allotted time and that I was wrong. He had bad interpersonal skills, cared nothing about having a guest that was inconvienced. He argued with me about the time frame and basic,y said I was wrong, he was more concerned with covering himself.
The property was nice. The room pictures I saw were not the rooms we got. I wouldn't go back, nor recommend to anyone!