Ratings based on 1,406 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome resort!!!

Posted Aug 11, 2015
The staff was awesome!!! Food was great! From the time we arrived until we walked out to go home everyone treated us as if we were their priority. I will definitely be back
3 out of 5
by A verified traveler

Definitely not a 4 STAR hotel?

Posted Aug 10, 2015
Pros: The lobby had potential to look nice
The rooms are not in that great of condition and look beat up. Pictures definitely make it look better. We had to call numerous times to get towels, extra water, and pillows. The awning was leaking on the table when it rained. Definitely, not what I was expecting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff!

Posted Aug 10, 2015
We thoroughly enjoyed our time at the Shores. At checkin, when Nancy realized we were on vacation to celebrate my husband's birthday, she immediately provided an extra touch for us to enjoy our stay. Furthermore, we were given an upgrade on the view without even asking. Rooms were clean. A/C worked very well!
3 out of 5
by A verified traveler from St. Louis, MO

Great...if you've got money to burn.

Posted Aug 10, 2015
Pros: Every staff member from the bell people to the front desk to the housekeeping staff were very nice.
Cons: Where do I begin? To put it simply, the place is dated. The rooms are in need of updates in form, function and decor.
Location: The place has several stretches of beach to choose from. Kayaking, stand up paddle boarding, segway tours and diving are all possibilities.
The resort fees you pay nightly are for access to their spa, fitness room and hotel restaurant...none of which I used. Spas just aren't my thing but the prices were probably on par with any other. Once I saw the restaurant, bar and room service price lists, I wasn't going to give either a shot. There are too many in the area to choose from as well as a great grocer that sells liquor if you'd like to indulge. $12 nightly SELF parking is across the street from the place. A bridge/tunnel connects the two but there's nobody monitoring it for cleanliness or safety. The drapes are for show because they don't close. If you've had a late night/early morning...put a pillow over your face to block out the sun. The DVD player door was missing, the small bath while touted as "doorless w/Italian marble" just seems like a standard hotel shower w/curtain. And the "luxurious amenities" are your standard lotion, shampoo and conditioner plus some cotton swabs and q tips. Prepare to pay extra for reserving a cabana as well as a chair and umbrella for the beach. Our view was of the parking lot and the beds were comfortable but didn't feel like a plush pillow top as listed on their site. Wanted to use the "express checkout" in the guest room but got an error message saying it was down. After someone at the desk showed up, he advised that their system was down as well and he'd have to email me my bill. Not surprising since their free "high speed" WiFi is anything but.
3 out of 5
by A verified traveler from B

Will not return!

Posted Aug 7, 2015
The bathroom sink drain was backed up everytime you turned on the faucet. The pillow cases were dirty. The hallway from pool level was a mess. The elevators were noisy and beat up. The elevator area by the self parking was left trashy for 3 days and the fees were unexpected for parking and resort. Limited accomidations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2015
We loved it! The room was great, the staff was friendly and always made us feel welcome. The beach was fun and the pool was a great form of relaxation!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice relaxing hotel

Posted Aug 6, 2015
Hotel was amazing. Not to crowded with a nice pool and hot tub. The bar tender James was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, FL

We'll return!

Posted Aug 6, 2015
Nicely appointed spaces. Perfect oceanfront views. Plenty of pool chairs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

convenient and relaxing beach vaca.

Posted Jul 28, 2015
Pros: Wait staff very kind and helpful. Made you feel welcome.
Cons: Noise problem in room.
Location: Will need a car for short distance to other dinning or experiences the resort doesn't provide.
It was a very convenient and relaxing vacation resort. Didn't need much other than what the resort had to provide. Only wish would have rented a car for exploring outside of the resort, other than the beach.
3 out of 5
by A verified traveler from h

Not a lot for price

Posted Jul 27, 2015
No balcony as advertised on oceanfront room. Lots of extra fees. No continental breakfast. Was clean and had polite staff and nice outdoor area. Was dissapointed for price though.