Overpriced out dated hotel
Posted Jan 1, 2017
It was unusual that the hotel's check in time is 4pm. We arrived at 3pm and waited for an hour to check in. But when we checked in, they only have one room ready, so they let us wait for another hour to get the other room. Knowing that we were traveling as a family, the hotel rep still assigned us separated on two different floors. One of the room was next to the presidential suite and it's sound proof was sooooo bad that we can hear every single word our neighbors were speaking. We called the front desk hoping they could figure out a way to resolve it, but all they told us was they could do nothing at this moment... The service was VERY DISAPPOINTING!