Ratings based on 105 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Eaton Rapids, Michigan

On the way to Minneapolis

Posted Oct 6, 2017
It was good. No complaints. Pool was nice, room was clean and had everything we needed. Breakfast was good. Would have been nicer if they hadn't ran out of gravy!
Comment from Hotel Management
Oct 8, 2017 by Megan L, Hotel Management
Thank you for taking the time to leave your feedback for us. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bluffton, Ohio

Reunion Weekend Stay

Posted Oct 3, 2017
Pros: Always clean and comfortable, close to good restaurants and shopping. Beds very comfortable and room as fridge and microwave. Good breakfast.
Cons: Chair for the desk was barely holding together and needs to be replaced. Only one elevator and it is slow, especially when the hotel is busy.
Location: Portillio's, Texas Road House and Ollie's Frozen Custard all very close by. Almost equidistant from downtown Sycamore and Dekalb. Good shopping.
Have stayed at this hotel in the past for family reunions, etc. It is one of the most consistent hotels in the area in terms of staff and cleanliness. We also like that it isn't located right by NIU and is near good restaurants and shopping, etc. Beds in this hotel are very comfy and room temp is always good too. Only issue with this location is that there is only one elevator and it is extremely slow. With a wedding party in town the same weekend, the elevator was tied up constantly.
Comment from Hotel Management
Oct 8, 2017 by Megan L, Hotel Management
Thank you for staying with us for your family reunion! We are glad to hear you enjoyed your stay with us overall. We use your comments to coach our staff as well as make improvements when needed.
4 out of 5
by A verified traveler

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by GM, Hotel Management
We appreciate your feedback.
3 out of 5
by Robert

Posted Aug 30, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by GM, Hotel Management
Thank you for staying with us.
4 out of 5
by A verified traveler

Overall, Good Experience

Posted Aug 9, 2017 on Hotels
The hotel was nice and in a quiet area, which was perfect. My only complaint would be the floors in the hotel room. Being bare foot in the room, my feet did turn dark from dirt. Floors seemed to have needed shampooed, walked around in socks a lot after noticing that. Other than that, everything else was great. The staff were very friendly and quick to respond to requests.
Comment from Hotel Management
Aug 29, 2017 by GM, Hotel Management
Thank you for staying with us. I apologize about the carpets and we are in the process of having all the carpets shampooed.
4 out of 5
by A verified traveler

Comfort

Posted Aug 7, 2017 on Hotels
Did not care about sink being outside the bath. Breakfast was so-so. Eggs tasted funny.
Comment from Hotel Management
Aug 29, 2017 by GM, Hotel Management
I am sorry that you did not like the lay out of the room. Thank you for staying with us.
4 out of 5
by John

Posted Jul 10, 2017 on Hotels
Clean .
Comment from Hotel Management
Jul 25, 2017 by GM, Hotel Management
Thank you for staying with us. My housekeepers work hard to keep the rooms clean. We hope you will stay with us again.
4 out of 5
by Mary

This traveler left a rating score only Posted Apr 5, 2017 on Hotels
4 out of 5
by Brian

Posted Feb 14, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thank you for allowing us to serve you. Have safe travels. Hope to see you seeon.
4 out of 5
Recommended
for Everyone
by A verified traveler

College grad

Posted Dec 12, 2016
Hotel was nice and clean. Breakfast was ok. I felt the kitchen was too small for all the people that was eating.
Comment from Hotel Management
Dec 13, 2016 by manager, Hotel Management
Thank you for staying with us. At times the breakfast area is small when we are full and meeting room is in use. We try to open meeting room for overflow when possible.