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Reviews of Quality Inn near Blue Spring

2.5 out of 5
Quality Inn near Blue Spring
445 S Volusia Ave, Orange City, FL

Reviews

7.2

Good

Rating 10 - Excellent. 197 out of 734 reviews" "
Rating 8 - Good. 225 out of 734 reviews" "
Rating 6 - Okay. 151 out of 734 reviews" "
Rating 4 - Poor. 76 out of 734 reviews" "
Rating 2 - Terrible. 85 out of 734 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Neyshaly Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Neyshaly Sanchez,Thank you for your perfect rating! We're thrilled to hear that you enjoyed everything about your stay with us. Your satisfaction means the world to us, and we look forward to welcoming you back for another fantastic experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear Melissa,I appreciate your 5-star review. We aim for complete visitor satisfaction; therefore, I am delighted you felt that way. It is evident that you concur with our belief that we should offer our customers an excellent blend of comfort, convenience, facilities, and value. I hope you will stay with us if your travels lead you back to our area. It is a great pleasure to be in this business, serving customers like you. Sincerely, Hotel Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Jason,Thank you for your feedback! We're glad to hear that our location met your needs during your stay. If there are any aspects of our location that you particularly liked or any areas where we can improve, please feel free to let us know. We appreciate your business and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

4/10 Poor

Matias

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities
The one positive thing is that the pet fee is only $15 USD per pet compared to previous hotels i had stayed at. However it was not clean and it seemed like there was a layer of filth on everything from the floors to the sheets. I booked this hotel because it claimed it offered a "buffet breakfast" but upon arrival to the breakfast area in the morning i discovered it was a waffle maker that didn't work, coffee with a chlorinated taste and honey buns. That was it. To make matters worse, all the lights in the room were flickering on and off throughout our stay and the shower rod was broken. Overall, not a positive experience. I had never wanted to check out so quickly before.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Matias,We apologize for the numerous issues you encountered during your stay. It's disheartening to hear about the cleanliness concerns, breakfast disappointment, maintenance issues with the lights and shower rod, and overall negative experience. This is not the standard we aim to uphold, and we deeply regret any inconvenience or discomfort caused. Your feedback is invaluable, and we will address these matters promptly with our housekeeping, maintenance, and breakfast staff to ensure improvements are made. We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a much-improved experience during your next visit. Sincerely, Hotel Manager

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Gloria,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, clean and safe
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Beverly,Thank you for your excellent feedback! We're thrilled to hear that you had a fantastic experience at our hotel and that you found our staff very friendly, the accommodations clean, and the environment safe. Providing a welcoming and secure environment for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 19, 2024
Dear Jose,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Dear Joseph,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

10/10 Excellent

Catlynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Catlynn,Thank you for your perfect rating and positive feedback! We're delighted to hear that you loved your experience with us. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Inocensio

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 16, 2024
Dear Inocensio,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Scott,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Gloria

Business traveler
Liked: Staff & service, property conditions & facilities
Just needed a close place on Saturday night for Sunday morning worship service. All was good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Gloria,Thank you for your perfect rating and for choosing our hotel for your stay. We're glad to hear that everything met your needs and that you had a positive experience. If you're ever in need of accommodations again, we'd be happy to welcome you back.Sincerely, Hotel Manager

8/10 Good

angelo, kissimmee

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Angelo, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Jeanette

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 13, 2024
Dear Jeanette,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Inocensio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Inocensio,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We cannot wait to welcome you and look forward to serving you even better. Serving visitors such as yourself is a privilege for us.Sincerely, Hotel Manager

6/10 Okay

Ann

Did not like the room was not clean while there Did not like the toilet stop up and was not fixed while we was there.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Ann,We apologize for the issues you encountered during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we will address these concerns to prevent similar issues in the future. Sincerely, Hotel Manager

2/10 Terrible

Theresa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool water was freezing
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Theresa,We apologize for the inconvenience you experienced with the pool water temperature. Our team will look into this matter promptly to ensure that the pool temperature is adjusted to a comfortable level for our guests. Sincerely, Hotel Manager

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We were glad to have the small refrigerator and microwave for making breakfast in our room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Linda,Thank you for your feedback! We're pleased to hear that you appreciated the convenience of having a small refrigerator and microwave in your room for making breakfast. We always aim to provide amenities that enhance our guests' comfort and convenience during their stay. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Elian

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 15, 2024
Dear Elian,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 Okay

Thomas

Traveled with group
Liked: Staff & service
People were nice. It was quiet
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Thomas,Thank you for your feedback! We're glad to hear that you found our staff to be nice and that your stay was quiet. Providing a friendly and peaceful environment for our guests is important to us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 13, 2024
Dear ROBERT,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

4/10 Poor

Regina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, loud, unsafe and I expected a swat raid at any moment. Obviously why they had a room. And bike week prices! It was like a bad movie.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Regina,We apologize for the unsatisfactory experience you had during your stay. Providing a clean, safe, and comfortable environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in these regards. Your feedback is important to us, and we will address these concerns promptly with our team to ensure improvements are made. Please know that this is not reflective of our standards, and we appreciate you bringing these matters to our attention. We understand your disappointment, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hotel Manager

10/10 Excellent

Melva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Dear Melva, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Beverly

Traveled with family
Disliked: Cleanliness
The room floor was filthy. I had to actually clean it with their washcloths & they were black when i got done.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Beverly,We apologize for the cleanliness issue you encountered during your stay. Providing a clean and comfortable environment is essential, and we regret that we fell short in this regard. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

Richard

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The baseboards, door frames and floor corners were dirty. The breakfast area was dirty and the breakfast food was limited.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Richard,We apologize for the cleanliness issues you encountered during your stay, as well as for the limited breakfast offerings. Providing a clean and welcoming environment, along with a satisfying breakfast selection, is important to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Hotel Manager

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Brian, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Really no complaints. Were just passing through area.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Patti,Thank you for your feedback! We're glad to hear that you found your room clean and that you had no complaints during your stay. We understand that passing through an area can be a quick stop, and we're pleased that we could provide a comfortable and hassle-free experience for you. We appreciate your business and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Robert and Dale St

Traveled with partner
Disliked: Property conditions & facilities
Older hotel needs some updating…looks and feels tired.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Robert and Dale St,Thank you for your feedback! We appreciate your honesty and take your comments seriously. We're sorry to hear that you found our hotel to be in need of updating and that it felt tired. Please know that we are constantly working to improve our facilities and guest experience, and your feedback will be taken into consideration as we continue to make enhancements. We value your feedback and hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

10/10 Excellent

ben, Scarsdale

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Toilet did not work.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 4, 2024
Dear ben,Thank you for your rating and feedback. We're pleased to hear that you had an overall positive experience. However, we apologize for the inconvenience of the toilet not working. Your feedback is important to us, and we'll work to address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a more satisfying stay.Sincerely, Hotel Manager

10/10 Excellent

johnny

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and clean room also pet friendly
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear johnny,We're delighted to hear that you had a great experience with us! Thank you for your perfect rating and for highlighting our easy check-in process, clean rooms, and pet-friendly policy. Providing a seamless check-in experience and maintaining cleanliness are top priorities for us, and we're glad we could meet your expectations. We appreciate your feedback and look forward to welcoming you and your furry friend back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Clogged sink, broken toilet, sink countertop split in half. We stayed at your hotel a few times in the past, mainly because you accept pets. We had some bad experiences before, but this time was too much. We couldn't use the sink because it was clogged, had to remove the lid on the toilet in order to flush it, the door key never worked. We will never stay at this place again.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Jose,We sincerely apologize for the numerous issues you encountered during your stay. This is not reflective of our standards, and we deeply regret the inconvenience caused. Your feedback is crucial, and we will address these concerns promptly to ensure a more pleasant experience for our guests in the future. We understand your decision not to stay with us again, and we appreciate your honesty. If you reconsider, we would like the opportunity to provide you with a significantly improved experience. Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older facility
Overall our stay was good. The hotel has outside entry and it was quite noisy during the night. Bathroom was very small. Breakfast was modest at best. it did serve our purpose and the price was quite reasonable compared to others in the area.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Guest,Thank you for sharing your feedback about your stay. We appreciate your understanding regarding the older facility, outside entry noise, and the modest breakfast. We strive to provide a comfortable experience at a reasonable price, and your comments are valuable as we continuously work to enhance our services. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not a Quality hotel
Room was upstairs, no elevator and stairs were narrow and steep. Bed was comfortable. My husband actually had to do some repairs on the bathroom door hinge screws so the door would fully close. Almost all the outlets in the room were loose or not functioning at all. The motel shouldn't advertise breakfast buffet - we got there towards the end of the time, but there were about 3 small pre-packaged honey buns, some fruit (apples and oranges) and some cereal. There was a waffle maker, but we didn't use it. Ate elsewhere.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Marc,We sincerely apologize for the inconveniences you experienced during your stay. The lack of an elevator, narrow and steep stairs, and issues with the bathroom door and outlets are unacceptable. We appreciate your feedback, and we will address these concerns promptly to ensure a more comfortable and functional experience for our guests. Regarding the breakfast buffet, we apologize for the limited options, and we will review our offerings to provide a more satisfying breakfast experience in the future. We hope to have the opportunity to better serve you on a future visit.Sincerely, Hotel Manager

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Tori,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great price, moldy
Room smelled of mold and the bed sheets had stains on them
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Kenneth,We sincerely apologize for the unpleasant experience you had during your stay. Your feedback about the moldy smell and stained bed sheets is concerning, and we take this matter seriously. We will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the friendly staff was very nice always every time I stay there they make you feel welcome especially Patricia the housekeeper she is friendly and most hospitality I just love staying
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear John,Thank you for the perfect 5 out of 5 rating and the wonderful feedback about your stay! We're thrilled to hear that you consistently feel welcome and appreciated, especially with the friendly staff, particularly Patricia, the housekeeper. We'll make sure to pass along your compliments to her. We appreciate your positive comments and look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay -- very convenient --
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 11, 2024
Dear Anne,Thank you for the perfect rating and your positive comments about our hotel. We’re thrilled to hear that you found our location convenient and enjoyed your stay with us. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Yolanda,We're glad to hear that you had a nice stay! If there's anything specific you enjoyed, or if there are ways we can make your future even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another pleasant experience! Safe travels!Sincerely, Hotel Manager

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear Tim,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Okay

Jan

Disliked: Amenities, property conditions & facilities
The shower tile appeared to be dirty. the door jam to the bathroom was dirty. the floor was dirty.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Jan,We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is important, and we will address these concerns promptly with our housekeeping team to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with a cleaner and more comfortable stay on any future visits.Sincerely,Hotel Manager

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Guy,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean room
The room was very clean. Breakfast was not quality in standard.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for your feedback, and we're pleased to hear that you found the room clean. We apologize if the breakfast did not meet your expectations. Your comments are valuable, and we'll review our offerings to ensure a more satisfying experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

6/10 Okay

amado

Liked: Cleanliness, staff & service
The shower is not a shower for a handycap
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Amado,We apologize for any inconvenience you experienced with the handicap accessibility of the shower. Your feedback is important to us, and we will assess the situation promptly to ensure that our facilities are in line with the needs of all our guests. We appreciate your patience and understanding. If you have any further comments or suggestions, please feel free to share them with us, as we aim to continually improve our accommodations.Sincerely, Hotel Manager

10/10 Excellent

briauna

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Briauna,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

briauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't have any problem with the property if u need to lay ur head somewhere this is the place
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Dec 31, 2023
Dear Briauna,Thank you for the 5 out of 5 rating! We're glad to hear that you didn't have any problems with the property and that it served as a good place to lay your head. We appreciate your feedback and look forward to hosting you again whenever you need a place to stay!Sincerely, Hotel Manager

4/10 Poor

Ravi

Traveled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Ravi,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

8/10 Good

Veronica

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Veronica,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

PAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear PAUL,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

briauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and service
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Briauna,Thank you for the 5 out of 5 rating! We're thrilled to hear that you had a great experience with both the place and our service. We appreciate your positive feedback and look forward to hosting you again!Sincerely, Hotel Manager

4/10 Poor

JULIE, WINTER GARDEN

The property was fine but they did not honor the expedia rate that i booked the room for.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear JULIE,We apologize for any inconvenience regarding the rate discrepancy during your stay. We understand the importance of honoring booking rates, and we regret any frustration this may have caused. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager