Ratings based on 111 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Louisiana
Just a bad experiencePosted Aug 11, 2015
Pros: The bed in the second room.
Cons: Confirmation of booking.
Location: We were not in town for a long time.
Well I booked the room online and I was under the impression that I got the one with the whirlpool tub in the living area. The only reason I bring attention to this because my boyfriend is 300 lbs and 6'5 tall. With a broken foot, because he has MD. So of course our stay was more about convenience. Well when we get there we were told that our reservation was not accurate and that room was not available to us, well I offered to pay the difference and the clerk at the front desk just stated it was not an option. So I ask him what can we get, advising him I need a king-size bed and a big enough tub. He assured me that my alternative covered it. So we get upstairs and the first thing I notice, is 2 beds and a very small shower. Now I'm pretty much annoyed and I call down and inform front desk. He asked for us to come downstairs and he will change it. So we do and he gives us a king room but still no decent tub, so I just gave up on it. Well i left my cup upstairs and i did inform him of this because I didn't want another guest coming in and thinking the room wasn't properly clean. He proceed to re-key the entrance card for that room, and request I go retrieve it. I was bothered by that as well even though we barely touched anything I would think he would send housekeeping to double check the room, just to be on the safe side. So we stay and the following day we were packing and i go in the hallway and ask the houskeeper for a couple extra towels. She said okay, but no return:(.
for Everyoneby A verified traveler
Posted Jul 7, 2015
Outstanding, my first choice when I visit Desoto TX.
for Everyoneby A verified traveler
no problemsPosted Jul 3, 2015
Pros: Location to my event
Location: Within walking distance
Good location, no problems indicated. There's nothing more to say. I did not encounter any negative action during my stay. Period.
for Familiesby Rachel from San Antonio
cleaning my own roomPosted Jun 30, 2015 on Hotels
The hotel was fine until I asked for extra towels. I was handed the trash bag and told that I had to return the towels to the front desk or they would charge me for them. I've never been to a hotel where I had to return my own towels. The next day, housekeeping picked up the towels. I was so afraid that they were going to charge me for them that I ran to the front desk to clarify. This is the main reason they aren't getting a better rating.
for Familiesby Felicia
Posted Jun 25, 2015 on Hotels
by A verified traveler from Wisconson
This is not what I expected from a Hampton Suites.Posted Jun 21, 2015
Pros: Hot tub was clean and functional. Breakfast was good, but evening snack not so much.
Cons: Water leak in front foyer ceiling. Several lights out, including Emergency Exit signs. Air Conditioner missing from original room assignment #306.
Location: There are no restaurants near by, but a list was provided by the staff. Close to I-20, but next to an industrial park with constant truck traffic.
Not what I expected from a Hampton. I stayed the night before at Quality Inn, Hillsboro, TX for less per night and the stay was much more enjoyable. First the bad: Water leak in front foyer ceiling, Emergency Exit lights out, low water pressure in shower, wallpaper creased in bathroom, wet carpet in room, air conditioner was missing in the first room assigned (#307) and the cover would not stay on the air conditioner in the replacement room (#306), ceiling insulation was in 3rd floor hallway. The good: Breakfast was good, not the best that I've had at a Hampton, but good for a "hot" breakfast.
for Familiesby cheyenne
Posted Jun 13, 2015 on Hotels
for Familiesby Teresa from Port Arthur
A place to restPosted Jun 4, 2015 on Hotels
After a tiring day, we were happy to be at this hotel. Quiet, calm, clean, and easy to find.
for Familiesby Tiaqua from Lancaster, Tx
ready for our next stayPosted Jun 2, 2015 on Hotels
We stayed for my daughter's 18th birthday, and we loved it. The staff was very friendly, it's clean, quiet, the breakfast was fresh, nice clean pool and comfortable rooms. We didn't want to leave and will be staying there again.
for Familiesby Sharon from Houston
servicePosted Jun 1, 2015 on Hotels
We had a great stay and staff was friendly and helpful. I own a cleaning service in Houston which specializes in detailing. Thereare a few things that needs attention. One is someone needs wipe the tables more often during breakfast. Each morning I had to wipe a table before I sit down. Two mirrors and furniture need more attention. Lots of dust