Ratings based on 119 Verified Reviews

2.7 out of 5
36% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Beautiful lobby, rooms not so much.

Posted Aug 18, 2017
As soon as you walk in you have to take a moment to take it all in, the staff is wonderful! Very nice, attentive and caring. The pool is beautiful! Unfortunately we could not go for a swim due to the rain. As we walk to the rooms the halls do seem to get a little dirty and in bad shape. Once we got to our room there was a lightbulb missing, and some trash inside some of the drawers. The restroom was missing soap bars, shampoos, etc. We had to walk down to the front desk, but like I said the staff was very caring and quickly provided us with great products. There is a ballroom so the lobby was quite loud with the DJ playing, but i did not mind at all! I loved the friendly environment and the beautiful layout, breakfast was awesome as well. Will definitely plan a trip back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Desoto tx

Nice location

Posted Aug 17, 2017
The rooms were nice. Smell in hallways can improve
1 out of 5
by A verified traveler

Not happy

Posted Jul 31, 2017
Rude, Very Unprofessional,I would never book here again.
1 out of 5
by A verified traveler from mcallen, texas

Hot, smells, horrible

Posted Jul 30, 2017
The hotel was extremely hot, it smelled really bad. Looks nothing like the photos never again!!!!
2 out of 5
by A verified traveler

Posted Jul 11, 2017
Housekeeping was terrible. It took 3 days to get my room serviced then no face towels.
2 out of 5
by A verified traveler from Houston, Tx

Should have listened

Posted Jun 26, 2017
The Good: The staff were as noce as could be and understanding despite the crowd which came with us. The Bad: OMG the elevator was the slowest I have ever seen The A/C never went below 78 (not by choice) Beds were not that comfortable Carpet was kinda dirty Non smoking rooms smelled like smoke Pool was out of service awhile Did I mention the elevator
Comment from Hotel Management
Jul 7, 2017 by Jerry Sanders, Hotel Management
Im Sorry your stay was not as pleasant we recently have completed in an ac renovation project and can assure you this problem has been addressed as for smoking we do charge a fee and when reported by guests as it is happening we can assure to do everything in our power to oversee this issue
4 out of 5
by A verified traveler

Posted May 22, 2017 on Hotels
I had a great time. It's good for families. There's a playground in the middle.
5 out of 5
by Geraldine

Posted May 19, 2017 on Hotels
A Hidden gem in Desoto, had a very nice stay with my family, the staff was completely friendly from the front desk, to the restaurant , to house cleaning. What a awesome hotel.
4 out of 5
by Derrick

This traveler left a rating score only Posted May 19, 2017 on Hotels
5 out of 5
by Adrian

One of my choices

Posted May 15, 2017 on Hotels
Absolutely amazing