Ratings based on 94 Verified Reviews

4.1 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Good choice, the bed is not comfortable, food is great, pools are very clean, helpful and cooperative staff
Comment from Hotel Management
Mar 16, 2017 by EAM, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa Thank you for taking time to write us a kind review. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Joseph Davidson Executive Assistant Manager
2 out of 5
by A verified traveler from Jordan

The worst check-in I have done !

Posted Mar 13, 2017
Pros: We didn't like anything in this hotel and we will not come back here again
Cons: First this hotel is like a maze and to make it worst they don't have any clear signs ! also everything is overpriced
We have booked this hotel and paid everything through Expedia, however when we arrived to check-in it was a disaster. First the staff members at the check-in desks are not professional they talk with you then they leave you and talk with another customer ! so it took us around 30 minutes to just confirm the booking and the room, after that I was surprised when they asked me to pay the service charges I explained to them that I have paid everything and showed them the invoice with the confirmation page which shows exactly that I have paid the taxes and the service fees. But the hotel staff who were at the check-in desk refused to even look at the invoice or the confirmation and he insisted that I should pay the amount, so I called Expedia customer support and after a long process they told me to pay at the hotel and that they will refund the amount to my account. This whole process took around 2 hours in which we were just standing in the hotel lobby and even the hotel staff refused to give us the keys to the room until we pay.
Comment from Hotel Management
Mar 16, 2017 by EAM, Hotel Management
Dear Shadi, Thank you for giving us a candid feedback. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service.We would like to apologize for the inconvenience we brought you during your stay. The involved department has noted to do a necessary action so no re-occurrence will happen. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Joseph Davidson Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Mar 7, 2017
Very nice staff. We also enjoyed the restaurant. The hotel is close to the Wadi Mujib and the Dead sea
Comment from Hotel Management
Mar 9, 2017 by EAM, Hotel Management
Dear Vlaued Guest, Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa Thank you for taking time to write us a kind review. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Joseph Davidson Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Best most relaxing holiday ever. Take all your prejudices and bag them
Comment from Hotel Management
Mar 6, 2017 by EAM, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa Thank you for taking time to write us a kind review. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Joseph Davidson Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Burke, VA, USA

easy access to Dead Sea with nice sandy beach

Posted Mar 2, 2017
Pros: We love everything about the hotel....
Location: The hotel is in the best location around
We moved from the close by Marriott hotel , very disappointed with horrible condition of the access to the Dead Sea with lots of stones and no easy way to get in. We left disappointed the Marriott hotel and moved to the Crown Plaza Jordan Jordan Dead Sea Resort & Spa. What a Difference in many ways... Great access to the Dead Sea Beach, the food has much more variety and so good, the Spa gave me 30% discount on massage and the breakfast was superb. This is the hotel to stay . Much less expensive , with so much to offer.
Comment from Hotel Management
Mar 6, 2017 by EAM, Hotel Management
Dear Camille & Robert, Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa Thank you for taking time to write us a kind review. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Joseph Davidson Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing stay!!

Posted Jan 16, 2017
This was the highlight of my stay! Unfortunately I only had one night here but managed to make the most of it. From check-in the staff were friendly, kind and helpful. I had a room with a water view and it was so tranquil and serene. In the afternoon I made a point to float in the sea even though it was December. Weather was perfect and so was the water temperature. I even indulged in trying the mud-my skin was so soft!! After that I thought why not treat myself to a spa visit. I indulged in a body scrub/wrap along with a facial. This was my first spa treatment in my life so I have nothing to compare, but after I posted a no-makeup selfie as my face/skin was radiant! To end the evening I had a drink at the bar and dinner. Everyone was so friendly all along the way. The rooms was comfy and large, breakfast had a large variety and the large Christmas tree in the lobby was a welcome site. Overall I would definitely stay here again and recommend the hotel.
Comment from Hotel Management
Jan 19, 2017 by Guest Relations, Hotel Management
Dear Traveler Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa! Thank you for taking time to write us a kind review. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Firas Irsheidat Area General Manager
1 out of 5
by A verified traveler from Chicago

DO NOT STAY if you are going for the beach

Posted Jan 8, 2017
Cons: The lifeguards and beach rules.
We travelled thousands of miles because we wanted to swim and float in the Dead Sea, and specifically chose this hotel because it advertises a beach. This hotel also has a promenade that allows you to see the beaches for Amman Beach Dead Sea and the Dead Sea Spa Hotel. When we stayed here we went down to the beach and swam for five minutes before four lifeguards cleared the water of the 15-20 people swimming saying the waves were too big. This was crazy – I included a picture of the ‘waves’ that were no more than six inches in height that they considered dangerous. Mind you, they won’t let you go out where it is more than five feet deep anyway, so it is clearly not a dangerous situation. The next day, THE SAME THING HAPPENED. Every time you report this to the hotel, they say it is for everyone’s safety. Each time I showed them the picture to show how ridiculous this comment is. And each time from the promenade you can see guests from the Dead Sea Spa Hotel and the Amman Beach Dead Sea happily swimming in the water. If you are going to the area to swim in the Dead Sea, choose another one of the many hotels who actually allow their guests to swim in the Dead Sea. We literally flew thousands of miles to do this and were extremely disappointed in our stay.
Comment from Hotel Management
Jan 13, 2017 by Guest Relations, Hotel Management
Dear Mr. Scott, Thank you for taking the time to share your feedback regarding your recent stay. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparently in this case that we fell short. The Dead Sea is different than any other sea, due to the high concentration of salts and minerals which makes it easy to float and difficult to swim. It can get really rough if the weather gets windy and waves are high indeed. In this time of the year the weather is not stable, which force us to take extra precaution measures to guarantee the safety of our guests. During the day, you tried to swim however we had rough sea which makes swimming in the Dead Sea very dangerous. As a precaution, we advised our guests not to use the Dead Sea for their own safety and we offered our guests to swim at our SPA Dead Sea Pool instead. Please accept our sincere apology and the action we took merely for the safety of our guests is paramount to the whole entire team. We do hope to have the opportunity to welcome you back in the near future as we we always provide exceptional service to our valuable guests. Best Regards Davidson Joseph Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

My favorite Dead Sea hotel

Posted Jan 8, 2017
Pros: Huge outdoor pools. Great indoor pools in the Spa. Wide open beach covered in sand. Reasonable price.
Cons: Customer accounts are not open to add other charges: Paying at each restaurant is a pain.
Location: Hiking in Wadis. Samarah Mall with restaurants.
Eye pleasing pools. Huge property to stroll around.
Comment from Hotel Management
Jan 11, 2017 by Guest Relations, Hotel Management
Dear Anonymous, Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa!‎ Thank you for giving us a candid feedback. Our goal is to give our valued guest like you an ‎impeccable service and a remarkable moment. Your comments are helping us to learn and improve ‎our service.We would like to apologize for the inconvenience we brought you during your stay. The involved department has noted to do a necessary action so no reoccurence will happen. Once again Thank you and we are looking forward to welcome you back soon.‎ Best Regards,‎ Firas Irsheidat Area General Manager
4 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Jordan Dead Sea Resort & Spa! Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your ratings are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Firas Irsheidat Area General Manager
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for giving us a candid feedback. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service.We would like to apologize for the inconvenience we brought you during your stay. The involved department has noted to do a necessary action so no re-occurrence will happen. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Firas Irsheidat Area General Manager