Beautiful Dead Sea resort
Posted Nov 1, 2016 on Orbitz
Overall we thoroughly enjoyed our short stay at the Crowne Plaza in Jordan. The resort itself is beautiful, with views of the many swimming pools and the Dead Sea beyond. They have several restaurants & bars, a gym, spa, and business center, and free wifi all over which is very helpful. We had a great time and would've loved to stay longer.
My biggest complaint though was that the pools close so early, at sunset! We arrived a little later than planned and by the time we'd checked in, changed and immediately made our way down to the sea, it was closing. We came back up to the pools after our dip in the Dead Sea was thwarted, thinking to swim for a while, but we were told the pools were closing also. I can understand if they don't want anyone swimming in the sea after sunset due to liability reasons, but they should at least leave the hotel pools open for another couple hours. Even if they have a sign saying no lifeguard after sunset - swim at your own risk, or only allow adults after dark. I've never been to a nice resort where everything shuts down at 6pm.
Our room was quite nice and had everything we needed, though there was a leak in the bathroom ceiling. One annoyance about the room is that we couldn't seem to adjust the temperature on the thermostat. If you open the patio door the AC shuts off, so we just left it cracked most of the time, except when under the warm comforter at night, because it was too chilly for our tastes and turning it up or down didn't work
Comment from Hotel Management
Dec 19, 2016 by guestrelation, Hotel Management
Thank you for giving us a candid feedback. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service.We would like to apologize for the inconvenience we brought you during your stay. The involved department has noted to do a necessary action so no re-occurrence will happen. Once again Thank you and we are looking forward to welcome you back soon.
Area General Manager