Great amenities but understaffed
Posted Feb 25, 2017
We stayed as a family for 3 nights in February, during the off season. The resort has a lot of great amenities - pools, children's club room and pool, restaurants, private beach. Two of the pools were heated, which was great for February. The rooms were very comfortable and inclued free minibar with juice, water, and carbonated drinks. We were disappointed with lack of staff on the premises - not enough pool towels (we had to walk across to another pool to pick them up and they still didn't have enough for everyone), nobody to oversee the children's club (our friends came a few months earlier and could leave their children with the staff at the club, so we were counting on it as well and were dissappointed). Breakfast buffet and dinner buffet had a large selection of items, but most of them were not child-friendly (at least for the tastes of American children). Everything closes at sundown - pools, beach, and outdoor restaurant, so if you spend your day exploring Jordan, it will be hard to find things to do at the resort after 5pm. The security is fantastic - a huge metal gate and every visitor is thoroughly checked, so we felt very safe. The views are beautiful - can't beat the sea and the mountains!