Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
74% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Komfort am Toten Meer

Posted Nov 12, 2016
Location: Das Hotel liegt direkt am Toten Meer mit eigenen Strand und mehreren Pools. Ideal für Tagesausflüge nach Amman, Jerash, Mount Nebo, Madaba.
Zimmer war geräumig und sauber. Bett war bequem und die Kissen nicht zu hoch. Leider gibt es keine Hausschuhe und Bademäntel auf den Zimmern. Personal ist höflich, freundlich und stets hilfsbereit. Die Auswahl beim Frühstück ist groß. Das Hotel ist ideal für ein bisschen Entspannung im Toten Meer bzw. an einem der Pools nach Tagesausflügen.
Comment from Hotel Management
Nov 16, 2016 by Abedrabo Twaissi General Manager, Hotel Management
Sehr geehrter Gast, Das Team und ich waren begeistert, zu wissen, dass Sie Ihren Aufenthalt bei uns am Toten Meer der Hoffnung, das Vergnügen zu haben, begrüßen Sie zurück Mit freundlichen Grüßen genossen haben Generaldirektor Abedrabo Twaissi
4 out of 5
by A verified traveler from bonn

Ganz ok

Posted Oct 20, 2016
Pros: Die pools bzw. Strand
Cons: Die Ausstattung im Zimmer (Renovierungsbedürftig)
Location: Einkaufszentrum, Restaurants
Langen Weg bis zum Strand Normale Ausstattung im Zimmer . (Renovierungsbedürftig. )
Comment from Hotel Management
Oct 25, 2016 by Abedrabo Twaissi General Manager, Hotel Management
Sehr geehrter Gast, Das Team und ich waren begeistert, zu wissen, dass Sie Ihren Aufenthalt bei uns am Toten Meer der Hoffnung, das Vergnügen zu haben, begrüßen Sie zurück Mit freundlichen Grüßen genossen haben
5 out of 5
by A verified traveler from London

Beautiful,safe, place to stay on the Dead Sea

Posted Oct 9, 2016
Pros: Buffet style breakfast and dinner were superb. View of and close proximity to the Dead Sea. Lovely staff and very safe
Cons: Signposting off the main road poor Prices of alcoholic drinks. Slow to do some room maintainance needed. And the fridge in my room could be cleaner.
Location: Right on the Dead Sea.... so float darlings float. Hammamat Ma'in hot springs and waterfalls and Dead Sea Panoramic Complex offer a great day trip
Stayed in this hotel for 3 nights. Breakfast and dinner buffet style were excellent..... so much variety and prepared well. Tried 3 different Jordanian wines each night. These were not up to European standards, I would avoid. Good to try though. My room, next to the Dead Sea was comfortable and quiet. Good shower. There was also a bath, but didn't use for water conservation reasons. Bed was cofy and I slept very well. Floating in the Dead Sea in the hotel's own private section was otherworldly and very safe and secure. When I got salt in my eyes the lifeguard on duty was on hand helping me out of the water and guiding me to fresh water so I could wash out the salt. Lovely outside pools within the grounds of the hotel, but didn't try these as much as came to enjoy the sea.
Comment from Hotel Management
Oct 12, 2016 by Abedrabo Twaissi General Manager, Hotel Management
Dear Joanne, The team and I were delighted to know that you have enjoyed your stay with us at the Dead Sea Hoping to have the pleasure of welcoming you back Best regards.
3 out of 5
by A verified traveler from Montreal

Posted Oct 8, 2016
Location: Le complexe est immense et il y a une plage directement sur la mer morte.
J'ai réservé (et payé) pour une chambre avec vue sur la mer. Mais ma chambre donnait sur l'hotel voisin. J'ai avisé le représentant de l'hotel et il m'a proposé de me payer le dîner. Sauf que ça ne couvrait que 20% du surplus que j'ai dû débourser. Mais il m'a dit que c'est tout ce qu'ils pouvaient faire. Je me suis senti plus ou moins volé. Dommage, car pour le reste, le séjour était très bien. Le SPA est fantastique et l'offre culinaire diversifiée.
Comment from Hotel Management
Oct 12, 2016 by Abedrabo Twaissi General Manager, Hotel Management
Cher Christian, Nous vous remercions d'avoir pris le temps de soumettre une critique au sujet de votre récent séjour ici avec nous à la mer morte, nous avons pris note de vos commentaires et comme ils sont une source estimable pour examiner notre performance, nous l'avons partagé avec les départements concernés pour des améliorations futures. On espère sincèrement avoir le plaisir de vous accueillir à nouveau dans un avenir proche en vous assurant déjà en avance de nos meilleurs soins et d'attention à votre confort. Meilleures salutations, Abedrabo Twaissi Directeur Général
5 out of 5
by A verified traveler from mi

Nice place

Posted Oct 6, 2016
Pros: It's nice place with nothing to do their it's Good for one or two day that's all
Cons: Too expensive food&drink and most employ donot speak English each cocktail is 12jd and bear is8jd for me is toooo expensive
Location: It's to far from the Dead Sea you have to walk a lot and their is nothing to do next to it beside a mini mall we find its have few restraunt we eat
Comment from Hotel Management
Oct 12, 2016 by Abedrabo Twaissi General Manager, Hotel Management
Dear Tom, The team and I were delighted to know that you have enjoyed your stay with us at the Dead Sea Hoping to have the pleasure of welcoming you back Best regards
1 out of 5
by A verified traveler

とても五つ星とは思えないレベルのスタッフ。二度と泊まらない

Posted Sep 14, 2016
Pros: ザラスパのマッサージのみ
Cons: スタッフを教育すべき。ひどすぎる。今まで泊まったホテルで1番ひどいレベル。
Location: 死海に直接行ける
チェックインに時間がかかりすぎ。 1時間以降に用意できると言われ、また並び、名前を言うも中国人と間違えられまた時間がかかる。 アジア人が他にもいるからと言い訳をする。 レストランスタッフは最悪。トラブルが同じ時間帯に3件以上あった。 私たちは受付で名前を言おうとしたら中国人は奥だと言われ、放置された。 他のスタッフが気づいてくれたが、信じられない態度。 また水を頼んでないのに、届いたので、頼んでないというと、 あなたがビールと水って言ったじゃないかとこっちのミスのように言う。 デザートを食べ出した途端伝票が置かれる。 とても五つ星とは思えない。 連泊なのにカードキーが翌日使えなくなるが、受付に行っても説明なくキーを更新された。 他のお客様も廊下で困ってた。 スタッフがひどすぎるので ここのホテルはオススメしない。
Comment from Hotel Management
Oct 24, 2016 by abedrabo.twaissi@moevenpick.com, Hotel Management
Dear Valued Guest, I refer to your stay at the Moevenpick Resort & Spa Dead Sea and have taken careful note of your comments, which you have posted on Tripadvisor. At the outset, I would like to apologize for any inconveniences caused. It goes without saying that the mentioned shortcomings have been discussed with the executives concerned, including our Training Manager, who will take the remedy actions in operation. We do hope that you will give us another chance to proof to you that we are indeed worthy your patronage. Please do not hesitate to contact me directly when making a corresponding reservation. Yours sincerely, Abedrabo Twaissi General Manager
3 out of 5
by A verified traveler

Movenpick Dead Sea

Posted Sep 13, 2016
Pros: The chalet concept and landscaping was beautiful.
Cons: Better staff training on how to be courteous and less abrupt. staff are not so competent. better food for the money (expensive but bland taste)
Location: Extremely beautiful surround which distracts from the hotel operational issues
Nice hotel, beautiful chalet concept with garden surround and Dead Sea view. However the staff lacked finesse and were abrupt and verging on confrontational during security and check in. Had to wait a long time, from 10 am when we arrived till 2 pm after pleading with reception. Food is bland and very expensive and drinks are extremely expensive.
Comment from Hotel Management
Oct 4, 2016 by abedrabo.twaissi@movenpick.com, Hotel Management
Dear Valued Guest, Thank you for taking your precious time to post your comments. I have taken careful note of your comments .As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such inconveniences to our valued guests and ensure future improvements. We hope to have the pleasure of welcoming you back to the Dead Sea assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
2 out of 5
by A verified traveler from Jordan

Posted Sep 12, 2016
The general status of the room was very bad starting from the main door ending to the bathroom. Everything is broken or malfunctioning.
Comment from Hotel Management
Oct 4, 2016 by abedrabo.twaissi@movenpick.com, Hotel Management
Dear Edward, Thank you for taking your precious time to post your comments. I have taken careful note of your comments .As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such inconveniences to our valued guests and ensure future improvements. We hope to have the pleasure of welcoming you back to the Dead Sea assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
2 out of 5
by A verified traveler

Close to the beach,prices are high and they do not

Posted Aug 27, 2016
Pros: ??
Cons: Change the staff with more friendly staff,those never smile!!
Not a good hotel, The staff are not friendly, you have difficulty in reaching your unit as there are no signs of direction
Comment from Hotel Management
Aug 30, 2016 by twaissi, Hotel Management
Dear Valued Guest, Thank you for taking your precious time to post your comments. I have taken careful note of your comments .As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such inconveniences to our valued guests and ensure future improvements. We hope to have the pleasure of welcoming you back to the Dead Sea assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager Dear Valued Guest, Thank you for taking your precious time to post your comments. I have taken careful note of your comments .As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such inconveniences to our valued guests and ensure future improvements. We hope to have the pleasure of welcoming you back to the Dead Sea assuring you already in advance of our utmost care and attention to your comfort. Best regards, Abedrabo Twaissi General Manager
4 out of 5
by A verified traveler

死海プライベートビーチおよび快適なスパを備えた高級ホテル

Posted Aug 24, 2016
Pros: ・死海の専用ビーチがあるので、客室から水着のままでアクセス可能かつ、水着のままで部屋まで帰れます。 ・専用スパ(ZARA SPA)も予約が取りにくいほどの人気で、快適なスパ体験が得られます。 ・客室内の飲料系は基本込なのでありがたいです。 ・Wifiは敷地内ならほぼどこでもつながります。
Cons: ・ホテル内レストランの価格帯がかなり高額かつ、外へのアクセスも容易ではないので、食事は高くつきます
Location: ・死海は目の前です ・公共交通機関はほぼ皆無なので、自家用車、タクシーがメインのアクセスになります。
・死海の専用ビーチがあるので、客室から水着のままでアクセス可能かつ、水着のままで部屋まで帰れます。 ・専用スパ(ZARA SPA)も予約が取りにくいほどの人気で、快適なスパ体験が得られます。 ・ZARA SPAの専用プールは混み合ってないので宿泊客も有料ですが使用する価値はあります。(どうせならスパメニュー100JD以上を予約してプール使用料はタダにしてしまった方がお得感があります) ・客室内の飲料系は基本込なのでありがたいです。 ・Wifiは敷地内ならほぼどこでもつながります。
Comment from Hotel Management
Oct 24, 2016 by abedrabo.twaissi@moevenpick.com, Hotel Management
Dear Valued Guest Thank you for your feedback regarding your recent stay at the Dead Sea. I have taken careful note of your feedback they have been shared with the departments concerned to ensure future improvements. Hopping to have the pleasure of welcoming you back, Regards, Abedrabo Twaissi General Manager