Room was Loud
Posted Nov 19, 2016 on Hotels
We came for a night of rest away from a new baby at home. Everything was great, except for the noise in our room of constant running water. It was loud and very annoying. Room 423. When I told the woman at the front desk she didn't seem to care much. Her response was Hmm. If we came for other reasons it might not have been as big of a deal, but every new parent knows the importance of a good nights sleep. Because of the lack of concern we won't come back. Even though it wasn't a bad place to stay. For me customer service is everything.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
I'm so sorry you had a bad experience at our hotel. I know the feeling of being the new parent and all you want is sleep. We will have our maintenance department look into this. Could you please contact me directly so I can make this right for you? We pride ourselves on great customer service and this is not okay. We will work on handling better in the future. -Amber Diers General Manager