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Reviews of Super 8 by Wyndham Deadwood / Black Hills Area

2 out of 5
Super 8 by Wyndham Deadwood / Black Hills Area
196 Cliff St, Deadwood, SD

Reviews

8.4

Very Good

Rating 10 - Excellent. 267 out of 587 reviews" "
Rating 8 - Good. 200 out of 587 reviews" "
Rating 6 - Okay. 62 out of 587 reviews" "
Rating 4 - Poor. 34 out of 587 reviews" "
Rating 2 - Terrible. 24 out of 587 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from downtown.
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 15, 2024
We are very happy you found our hidden little gem and had a fantastic stay with us. See you next time Rebecca.

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amore on Apr 2, 2024
Dear Sandi, Thank you for taking the time to respond to our online survey. Your feedback is very important to us and we hope to see you again soon!

8/10 Good

Ranae

Stayed 2 nights in Mar 2024
Response from Shannon on Apr 13, 2024
Thank you for staying with us Ranae. We hope you enjoyed our property.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Shannon on Mar 22, 2024
Thank you for the great review and we hope to see you back again soon.

6/10 Okay

Deb

Great location and parking. Includes a small casino and is a reasonable price for the area. Breakfast included.
Stayed 1 night in Jan 2024
Response from Amore on Jan 27, 2024
Dear Deb,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Deadwood/Black Hills Area. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little getaway!
Great stay! Never disappointed, The pool looked so inviting, but we forgot our suits! Next time!
Stayed 2 nights in Jan 2024
Response from Shannon on Jan 18, 2024
It was great to see you folks back again. See you next time. The pool and hot tub won't disappoint.

4/10 Poor

Theresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Meh
The hotel is conveniently located. Its very outdated. The manager was super friendly and helpful. The rest of the staff was sketchy. Continental breakfast was terrible, vending machines didn't work, the casino/restaurant staff were rude. The casino machines are old. Parking was frustrating.
Stayed 2 nights in Jan 2024
Response from Shannon on Jan 8, 2024
Our sincerest apologies that you were not comfortable at our property.

4/10 Poor

Stacie

Disliked: Room comfort
Not happy!
I was supposed to have a room with the view of the river, a microwave, and fridge, none of what happened! I even offered to pay more for the bigger room as it was my 60th birthday ! They told me they were full but the next days the parking lot was nowhere near full so they lied! They didn't clean our room and said I had to tell them we would like our room cleaned tho nowhere stated that. The staff was great in the casino and breakfast area!! Wednesday night someone had an accident in the pool and the Jacuzzi was dirty. So, not the best stay for our money!
Stayed 2 nights in Dec 2023
Response from LW on Dec 30, 2023
Always call the hotel to book your rooms, you did not.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Shannon on Dec 11, 2023
Thank you for the awesome 10. See you folks next time.

8/10 Good

Lani

Traveled with partner
Liked: Amenities
We always look for good value for the price. The lighting could have been better in the bathroom but overall enjoyed the stay. Thankyou.
Stayed 1 night in Dec 2023
Response from Shannon on Dec 11, 2023
Thank you for the kind review. We are so happy you had a great stay with us.

8/10 Good

Lisa

Stayed 2 nights in Dec 2023
Response from Shannon on Dec 24, 2023
Thank you for staying with us Lisa. We hope you had a great time in Deadwood.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached casino was fun but beer was skunky. Couldn’t drink it which caused us to leave.
Stayed 2 nights in Nov 2023
Response from LW on Nov 28, 2023
Thank you for staying with us.

6/10 Okay

Stephany

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Shannon on Nov 16, 2023
Our sincerest apologies for not meeting your expectation.

10/10 Excellent

SHERRI L JOHNSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shannon on Nov 13, 2023
WOW! Thank you for the awesome 10. See you next time Sherri.

10/10 Excellent

Loren

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
the knob pulled off of our shower control valve.
Stayed 2 nights in Nov 2023
Response from LW on Nov 6, 2023
Thank you for staying with us. I hope you told the front desk about this so we could get it fixed.

10/10 Excellent

Carisia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shannon on Nov 3, 2023
Thank you for the big 5. We would love to hear about your stay next time.

10/10 Excellent

Teresa

Traveled with group
Liked: Amenities
A great place to stay!
Stayed 1 night in Oct 2023
Response from Shannon on Nov 3, 2023
Thank you for the awesome 5. We are so happy you had a great time while staying with us. See you next time.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A return trip for us, this time for 50th anniversary. Always enjoy our stay here.
Stayed 1 night in Oct 2023
Response from Shannon on Oct 28, 2023
It was so nice to meet you and your husband. Happy anniversary again. We look forward to seeing you folks again.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shannon on Oct 26, 2023
It looks like you had a great stay with us. See you next time Rhonda.

10/10 Excellent

Pat

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great - price / value was good for a one night stay in Deadwood, SD
Stayed 1 night in Oct 2023
Response from Shannon on Oct 21, 2023
We are so happy you had a fantabulous stay with us Pat.

10/10 Excellent

Vince

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Oct 2023
Response from LW on Oct 20, 2023
Thank you for a 5!

10/10 Excellent

Mika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to places, yet not right in the middle of everything. For the money we spent, this was an excellent choice.
Stayed 1 night in Oct 2023
Response from LW on Oct 20, 2023
Thank you for your kind words.

8/10 Good

Mika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for four nights. I loved the pool, and went for a good one hour soak before going to bed every night. We traveled off season, in October, and it is maybe the best time to visit Deadwood! No crowds, warm and sunny days! I would definitely stay at this place again.
Stayed 3 nights in Oct 2023
Response from LW on Oct 20, 2023
This is a great time of year to visit Deadwood.

2/10 Terrible

Nicole

Stayed 1 night in Oct 2023
Response from LW on Oct 20, 2023
Without a comment, I don't know why we only got a two.

2/10 Terrible

kim

Disliked: Staff & service, property conditions & facilities, room comfort
The hot tub was not working,the cafe was not running,the room was in need of repair.
Stayed 2 nights in Oct 2023
Response from LW on Oct 19, 2023
We do apologize for not exceeding your expectations on your stay with us.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Oct 2023
Response from LW on Oct 19, 2023
Thank you for staying with us.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Nice, clean, friendly hotel. Shannon the manager was so nice and accommodating…very helpful. Our room was clean, king bed was a little soft but still had a nice sleep. The shower had nice water pressure and hot water. Hotel was quiet this time of year. Connecting casino had enough slot machines to choose from and paid out well. Players get free on tap drink or wine while playing….that’s a bonus! We didn’t use the pool or hot tub but looked very clean. We did not try the continental breakfast but will next time. Also the Trolly stops in front of the hotel to take you downtown. Very nice stay and will stay again and again. Thank you Super 8
Stayed 2 nights in Oct 2023
Response from LW on Oct 16, 2023
We are glad that you liked your stay with us, have a great day!

8/10 Good

Lisa

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from LW on Oct 16, 2023
Thank you for staying with us.

4/10 Poor

Sharon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were very friendly, but the hotel is dated and very old smelling. The hot tub was dirty and the breakfast was minimal. Make sure if you are travelling with younger kids and want two rooms, be specific when booking you want rooms on the same floor.
Stayed 3 nights in Oct 2023
Response from LW on Oct 16, 2023
Be sure and book with us directly so you get what you what.

8/10 Good

Marleen

Traveled with group
The room was nice. Continental breakfast was marginal. Fairly close to Deadwood but with the cold weather we drove.
Stayed 1 night in Oct 2023
Response from LW on Oct 16, 2023
It's nice to stay in Deadwood at the Super 8.

6/10 Okay

GARY

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
location
Stayed 3 nights in Sep 2023
Response from Shannon on Oct 12, 2023
It is very helpful for us to know about your stay. Thank you for reviewing our property.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Shannon on Oct 12, 2023
Wow Angela. Thanks for the big 10. It was a pleasure meeting you and we hope to see you back again soon.

6/10 Okay

Camden

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Some staff was nice, others seemed annoyed to be checking people in. The housekeepers were extremely nice, but our room never got cleaned and we didnt get new towels, rags, coffee or anything at all. Also the free breakfast was just waffles, toast, cereal and hard boiled eggs and some cinnamon rolls. The price for the hotel was way too much for a very mediocre hotel
Stayed 3 nights in Oct 2023
Response from LW on Oct 11, 2023
I do apologize for us not exceeding your expectations.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
by the creek
Stayed 2 nights in Oct 2023
Response from LW on Oct 11, 2023
out of 5 is great!!!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from LW on Oct 11, 2023
Thank you for 10 rating.

10/10 Excellent

Renea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shannon on Oct 8, 2023
Hello Renea. Thank you for the outstanding 10. See you next time.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room by the creek and was so reasonably priced. This is our favorite hotel since our trip began and will be recommended to friends.
Stayed 2 nights in Oct 2023
Response from Shannon on Oct 4, 2023
Thank you so much for your awesome review Cynthia. We are so happy you had a great stay with us and hopefully we will see you back again soon.

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Shannon on Oct 4, 2023
Thank you for reviewing our property.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Shannon on Oct 22, 2023
Thank you for the awesome 5. We would love to know what you liked about your stay next.

10/10 Excellent

Kimberly

Stayed 2 nights in Sep 2023
Response from LW on Oct 20, 2023
Thank you for staying with us.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from DD on Sep 28, 2023
Thank you completing the review

6/10 Okay

Sophie

Room way to small, towels, and linen thin but reasonable clean and newly remodeled
Stayed 3 nights in Sep 2023
Response from LW on Oct 1, 2023
Thank you forstaying with us.

10/10 Excellent

Andrew

Traveled with family
Liked: Amenities
Clean and nice
Stayed 1 night in Sep 2023
Response from LW on Sep 28, 2023
Thank you for your rating of the Super 8 so high.

10/10 Excellent

Stephen Penrod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuce
Stayed 1 night in Sep 2023
Response from LW on Sep 28, 2023
Thank you for rating the Super 8 so high.

8/10 Good

Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Shannon on Sep 23, 2023
I hope you had a great stay with us.

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service, amenities
Typical super 8 property. Young man at the front desk did a good job. Room was small And smelled of smoke. Front desk did come and spray deodorizer.
Stayed 3 nights in Sep 2023
Response from Shannon on Sep 22, 2023
Thank you for letting us know about your stay with us. We always like to know how we can better serve our guests.

10/10 Excellent

james

Stayed 1 night in Sep 2023
Response from Shannon on Sep 23, 2023
Thank you for the fabulous 5. See you next time.

2/10 Terrible

Genna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Shannon on Sep 22, 2023
Thank you for reviewing our property.

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly. There is a trolly stop at the motel which makes travel downtown very convenient. The balcony on the back of the breakfast room overlooks a creek and it is very nice. The facility is clean, but could use some updating. It is not very accessible for someone with mobility issues. You have to go either up or down short sets of stairs to get to your room.
Stayed 1 night in Sep 2023
Response from Shannon on Sep 21, 2023
Thank you for your kind words Dana. It was nice to meet you and I hope to see you folks again.

10/10 Excellent

Shai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shannon on Sep 21, 2023
Thank you for the super 10. We hope you had a great time in Deadwood.