Front of property - evening/night

Reviews of The Crow Peak Lodge

2.5 out of 5
The Crow Peak Lodge
346 West Kansas St, Spearfish, SD

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 294 reviews" "
Rating 8 - Good. 110 out of 294 reviews" "
Rating 6 - Okay. 53 out of 294 reviews" "
Rating 4 - Poor. 40 out of 294 reviews" "
Rating 2 - Terrible. 25 out of 294 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

james

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Property conditions & facilities
Quite. Small room , but very cosy.
Stayed 1 night in Sep 2023
Response from Patricia on Oct 1, 2023
Thank you for staying with us.

10/10 Excellent

Riley

Stayed 1 night in Sep 2023
Response from Management on Sep 7, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Gregory

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lorena

Traveled with group
Disliked: Staff & service
The 1st room assigned had leaking toilet, broken bathroom vanity, and quite possibly mold since room smell triggered allergies.
Stayed 6 nights in Aug 2023
Response from Management on Aug 17, 2023
Hello Lorena first you had someone with you demanding a room that had no reservation. when we were fully booked for bike week. The king room you booked was available and you turned it down to split the bill with someone else totaling 4 people. You were given a room that sleeps 6 for the same price as your king. You were informed that 112 was a closed room due to the water issue and wanted it anyways for the discounted rate. We still switched you guys to another 6 person room 2 days into your stay with no additional charge. Even after the numerous harassing calls we received about an individual in your party. Thank you for your review!

8/10 Good

Russell

Traveled with group
Liked: Room comfort
Stayed 5 nights in Aug 2023
Response from Management on Aug 13, 2023
Thank You for staying with us. We appreciate the feed back. Safe travels

10/10 Excellent

Teressa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for price. Staff friendly and helpful. Convenient on/off highway
Stayed 1 night in Jul 2023
Response from Management on Jul 30, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on Jul 30, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Provided no drinking cups or glasses whatsoever. Rooms were really warm and humid with inaccessible temperature control. Did not feel safe opening windows. Breakfast ok. Would have been nice if foyer was open in evening. Check in was unusual but worked. Location was the only thing going for it. Whole property was rundown
Stayed 1 night in Jul 2023
Response from Management on Jul 28, 2023
Good morning Sandra, I am sorry there wasn't any cups in your room. we don't offer coffee pots, however it is something we hope to change. Spearfish is currently warm and humid. Each room has a/c with buttons on it as well as a remote. We have guest stay with vehicles into 6 figures and are two walking blocks to the police station. Our location is mostly residential with cyclist, joggers and children walking around to access multiple parks, the walking path and downtown. We don't advertise coffee in rooms nor breakfast. We don't have 24hr front desk. Which expedia states and messages all guest at time of booking, so a late night check in requires you to use our lockbox system which is in the foyer that remains open 24/7. While the office and new breakfast area is closed. Our facility is an older lodge that was just acquired less than two months ago so we are currently in the updating phase thank you for the review!

4/10 Poor

Bill

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not staffed properly.not cleaned properly.poor parking area.
Stayed 4 nights in Jul 2023
Response from Management on Jul 30, 2023
hello Bil,l we are sorry we did not meet your expectations during your stay with us. looking back on your stay, there were no missed calls from you or calls about needing something cleaned or refreshed and I was in the office when you needed new key cards and to use the facilities. There are 7 different parking areas for our property so I'm not sure what more we can do in that aspect. Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Benjami

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Management on Jul 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gilbert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
My only complaint is that there were no glasses or Kleenex available. Also one set of towels is not enough for a 3 day stay
Stayed 3 nights in Jul 2023
Response from Management on Jul 24, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service
Property is dated but quiet and clean.
Stayed 4 nights in Jul 2023
Response from Management on Jul 14, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

Stayed 1 night in Jun 2023
Response from Management on Jul 3, 2023
Thank You Thomas!! We hope to see you again the next time your in Spearfish.

4/10 Poor

Tracey, Parma

Traveled with partner
Disliked: Staff & service, property conditions & facilities
No Host on site to check in with. Lobby was locked. Had to call a number to get code for lockbox for keys. Property in poor condition. Our front door was rotted out. I never once saw a maid or staff member.
Stayed 4 nights in Jun 2023
Response from Management on Jul 3, 2023
Good morning Tracy,Sorry I was away from the desk at your check in. Expedia sends a message instantly to share that we use a lock box should we be away. I apologize for the south facing threshold that has damage due to the rain and snow. We are working to replace these with kickplates. We don't have staff members only myself and my husband as the property was just acquired 1 month ago. We both saw you guys daily as well as your SUV and bike trailer, that we allowed to be parked across multiple spots for the building you were in. We noticed you hadn't placed a housekeeping placard on the door nor call for anything during your stay. we give our guest the courtesy of peace while visiting our town and let everyone know we are here on-site to assist with anything. We may just be out of the office tending to the property.Thank you so much for the review we hope your trip to spearfish was enjoyable. We will continue to work on our problem areas and we hope to see you next time you visit.

4/10 Poor

Kelli

Stayed 1 night in Jun 2023
Response from Management on Jul 24, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stephanie

Stayed 1 night in Jun 2023
Response from Management on Jul 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jeneane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Sara on Jun 22, 2023
Thank you for staying with us we look forward to seeing you in the future.

8/10 Good

Christian

Stayed 1 night in Jun 2023
Response from Management on Jul 14, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

STEPHEN, Pleasant Grove

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a horrible experience for the moment we showed up. They didn’t give us the room we had paid for online. We didn’t have enough beds for our family. The heat was broken so the room was freezing. Would NEVER RECOMMEND to anyone
Response from Management on Jul 4, 2023
We're sorry you're stay wasn't up to par. We are under new ownership as of June 2023 and are upgrading things.

4/10 Poor

Jacob

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room didn't match up to the pictures they had describing the property at all. Super run down but it was clean and quite. The staff was super helpful and the check in process was super easy.
Stayed 1 night in Oct 2022

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable.
Wasn't in the motel that much as I spent time at the Days of "76 in Deadwood. The first night when I came back to the motel after being downtown Spearfish enjoying the festivities, I was not able to park in front of my room. All the ones upstairs should only be allowed to park in other areas and NOT in front of where your room is. Also the window coverings were the same color but one had a room darkening feature. The other side was so thin that if you are walking around in the room with your night stand light on anyone could see you and unfortunately the sun would shine through and right in your face the next morning. Something needed to be fixed or at least change the two panels around.
Stayed 2 nights in Jul 2022

4/10 Poor

Robert, Chehalis

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The pictures are deceptive. Upon arrival the place looks old and unkept. Owner should not rent this facility if indeed renovations are actually taking place. The place was torn up all over. It appears to be a dump and my heart fell when I saw it. It appeared there was maybe a total of four guests. Room actually was almost pretty good except sink was very very slow in draining. Also had to get up at midnight to jiggle the loose toilet handle, then remove the top to get it to stop running. The manager arrived only moments before we went in for breakfast at 8:00. The breakfast was minimal at best. There was no hot water but the manager did offer to heat some up in the microwave for us. I will never stay at this facility again but do not plan on traveling this way anyway again.
Stayed 1 night in Jul 2022

2/10 Terrible

Renee, Opp

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Chris

Stayed 1 night in Jul 2022
Response from Manager, Crow Peak Lodge on Jul 4, 2022
Thanks for the great review, Chris! We're glad you enjoyed your stay here. See you next time! ~Crow Peak Lodge~

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good, but different information.
Property is under new management and several policies are changing. The Hotels.com information is not correct. They do not allow pets at all. They are open until 10pm, not 8pm. They have a system for late checking. There is a light breakfast. The property is in pretty good shape and is being updated.
Stayed 1 night in May 2022
Response from Manager, Crow Peak Lodge on Jul 15, 2022
Thanks for your review, Douglas! We appreciate your thoughtful insights. Hope to see you again soon!

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Sheila

Business traveler
Disliked: Property conditions & facilities
Did not like the parking‐only heat source was air conditioning and RAN LOUDLY ALL NIGHT!
Stayed 1 night in Mar 2022

6/10 Okay

Mary

Stayed 2 nights in Mar 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Tammy, GM on Nov 19, 2021
Thank you so much, Matthew! Safe travels!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, and they left me alone which was appreciated.
Stayed 1 night in Nov 2021
Response from Tammy, GM on Nov 18, 2021
Thank you for choosing Crow Peak Lodge, Thomas... it was a pleasure having you as a guest!

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient property. There was an unflushed bowel movement in the toilet and a ½ used tube of shampoo in the shower. It was not advertised as a kitchenette but the refrigerator was dirty, had mildew and did not work.
Stayed 2 nights in Sep 2021
Response from Tammy, GM on Nov 14, 2021
Thank you for your feedback. We sincerely apologize for your less than pleasant experience during your stay at the Crow Peak Lodge. Please know that we are now under new management and would love to have the opportunity to provide a totally different, much more pleasant experience for you, should you ever travel through here again.

6/10 Okay

Matthew

Disliked: Staff & service, property conditions & facilities
It's a room
It's an old building. It's clean. But, the staff seemed put out. We had to call at 6pm to get staff to check-in. I got the feeling that it was a family member checking us in. And he wasn't happy to do it. If I didn't talk to him. He definitely wasn't going to talk at all to me. Checking out at 8 am same issue. We just turned in our keys. Wrote what room number we were in. Sat it on the desk with the others who had done the same thing earlier
Stayed 1 night in Sep 2021
Response from Tammy, GM on Nov 14, 2021
Thank you for your feedback, Matthew. We would like to apologize for your experience during your recent stay. We are now under new management & rest assured, you will be met with a friendly smile and staff that is happy to serve should you ever give us the opportunity to do so.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
rough
no closet? split bathroom? no java or cups (they gave me some when I asked)
Stayed 1 night in Sep 2021
Response from Tammy, GM on Nov 14, 2021
We certainly apologize for your room not being fully stocked as it should have been. Not knowing which room you are referring to in particular, is difficult to address the closet or split bathroom issues, but I can tell you that not all of our rooms have the same layout. We do hope that you give us the opportunity to serve you with a room (and service) that fully meets and exceeds your expectations.

6/10 Okay

Gregory

Disliked: Property conditions & facilities
Large room. Safety latch broken. Desk not manned so took a while to check n.
Stayed 1 night in Sep 2021
Response from Tammy, GM on Nov 14, 2021
Thank you for your feedback, Gregory! We are aware that there were issues with our front desk not being manned, but I can assure you that with new management in place, we are working hard to make sure that never happens again.

8/10 Good

Dona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good for overnight.
Our stay was ok. The motel sits in a somewhat run down residential neighborhood. The room itself was clean and the beds were comfortable. The man at the front desk was great. He works there 24/7 and lives on the premises. For an older property he keeps it runnung and looking well kept. Perfectly fine for an overnight stop!
Stayed 1 night in Aug 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2021

6/10 Okay

Brenda

Liked: Staff & service
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beadbolt was broken/missing, ice machine and laundry facilities broken ( staff did bring me a bucket of ice) tub plug didn't work.
Stayed 2 nights in Aug 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room
I was worried at first looking at the outside, but was pleasantly surprised when I opened the door to my room. It was very nice and had a boutique feel. Only complaint is no ice machine, which seems to be a common thread on my trip. I would stay there again.
Stayed 1 night in Aug 2021

8/10 Good

Pat

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Spearfish
The hotel was convenient to our vacation. The beds were comfortable. I think the owners were doing some remodeling. I thought a little over-priced for the accommodations. I would assume it gets very busy during the rally.
Stayed 3 nights in Jul 2021

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was smaller than expected, but worked fine for our trip. Room was very clean and AC worked well with view of mountains.
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was functional. Just very old and beat up looking. I guess it was clean, but so run down I’m not sure. The only saving grace was the friendliness and efficiency of the young guy at the front desk. He went out of his way to make sure we were happy with our stay.
Stayed 1 night in Jul 2021

8/10 Good

Teri

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
-
Stayed 1 night in Jul 2021