Ratings based on 342 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Dearborn, MI
Really nice and classy hotel.Posted Dec 2, 2017
Beautiful original art on the walls, multiple fireplaces, beautiful decor, and a very reasonable price. Good location near Greenfield Village and Detroit Metro. I highly recommend this hotel.
for Everyoneby A verified traveler from Richmond Hill
Excellent ExperiencePosted Nov 27, 2017
Pros: The Staff and the ambiance
Location: Well located for highways, mall etc
We arrived at the hotel and were greeted by a very friendly young man who, after hearing about our problem booking gave us vouchers to spend in the hotel. The staff were all terrific, friendly and attentive. The Tria Restaurant was lovely, great atmosphere and the breakfast staff were the best. The public areas were clean and very nicely decorated and the room was spacious and comfortable. Overall we would highly recommend this hotel and would stay there again if we go to the Detroit area.
for Everyoneby A verified traveler
Nice hotel, but felt landlockedPosted Nov 14, 2017
Pros: clean, modern, had restaurant/bar, all the amenities. Staff was very nice, helpful
Cons: Free coffee in the lobby in the morning. Reduced priced items in the restaurant, or an additional lunch/breakfast/snack cafe
Location: Ford museum close by as well as other museums. We went to restaurants on/near Michigan Ave.
Hotel was very nice, modern, clean. Staff were pleasant and helpful. Our room was quiet. It is close enough to the mall, but I wouldn't walk to it. Surrounded by highways. Anywhere you want to go you need to drive or use a taxi/Uber. Would have preferred being close to a cafe or something, as there is no free coffee (except in the room - which is not the same). Ate at restaurant several times and also had drinks later in the evening. The food was excellent, but very expensive. Felt a little ripped off as we didn't really have any other options unless we paid for transportation as you can't walk anywhere and we didn't have a car. We used Uber a lot. But there is also a lot of construction around the area, so Uber drivers had a difficult time getting to the hotel, they were always late.
by A verified traveler
Posted Nov 1, 2017
Pros: Close to the Ford activities, restaurants, shopping malls. Nice art work in the lobby Nice food on the buffet breakfast
Nice hotel but somehow not comfortable... Our package included breakfast but restaurant staff had a problem processing charges - one day they check with front desk before seating us. Also having housekeeping leave the dirty towels in the bathtub one day - made me wonder what else they skipped. Hotel had several weddings and conferences so parking was about three block walk if you did not use valet parking.
for Everyoneby A verified traveler from New York, NY
fabulous hotelPosted Oct 31, 2017
Pros: Very comfortable rooms and helpful staff.
Location: Not far from DTW
We stayed at this hotel for one night when our flight was cancelled. Very comfortable rooms and helpful staff.
for Everyoneby A verified traveler from Waterloo, Canada
Outside of downtown Detroit ,closer to the AirportPosted Oct 23, 2017
Pros: Nothing that I did not like. Everything was great.
Location: Being in Dearborn, the magnificent Henry Ford is nearby. If you have not been, it is huge and one can easily make a weekend out it.
Very nicely appointed hotel, excellent staff and a great bar/restaurant with an excellent menu and a selection of craft beers. It made for an excellent stay before flying out in the morning.
Posted Aug 27, 2017 on Hotels
Look for alternativesPosted Jul 28, 2017 on Hotels
Serious management problems. Check-in botched. Initially gave our room to someone with same last name. Confusion over breakfast vouchers. Next day room not cleaned until dinner time and I had complained. Room itself rather small for a luxury hotel. Dirty towels and loose trash in hallway--we finally picked it up ourselves. No concierge service, no maps or useful materials on area. Individual staff friendly and tried.
Looking to forward to our next visit.Posted Jul 11, 2017 on Hotels
Wow! This place was amazing. Staff are consistently asking how hey can improve our stay. Our room was on an upper floor, a mini-suite. We had a sitting room and bedroom. Two bathrooms. One bigger than our entire room the night before. All granite, walk in shower, plus a tub with shower. The downside - granite is slippery. I could only use the shower with my husband's support. Please consider adding a grab bar or shower mat. The hotel is also filled with art. It is distracting in the nicest way. We would return.
Comment from Hotel Management
Jul 14, 2017
Good Afternoon, Thank you for you kind review in regards to your recent stay with us. I am delighted to see that your visit was enjoyable and we hope to see you back again soon! Warm Regards, Jacklynn P.
Posted Jul 9, 2017 on Hotels
Only problem was I went through Hotels.com and had requested double beds (I verified) and was puut in King bed. Asked for double and they had none.