Exterior
Check availability

Reviews of Candlewood Suites Decatur Medical Center, an IHG Hotel

2.5 out of 5
Candlewood Suites Decatur Medical Center, an IHG Hotel
601 W Thompson St, Decatur, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 260 reviews" "
Rating 8 - Good. 69 out of 260 reviews" "
Rating 6 - Okay. 30 out of 260 reviews" "
Rating 4 - Poor. 12 out of 260 reviews" "
Rating 2 - Terrible. 9 out of 260 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chuck

Stayed 2 nights in Feb 2024
Response from Hotel Management on Apr 3, 2024
Hello Chuck. It's great to hear that you enjoyed your stay at Candlewood Suites Decatur Medical Center. Thank you for choosing us for your getaway. We look forward to your next visit!

2/10 Terrible

James

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
Dear James, our staff is sorry to hear we did not meet your expectations while being our guest.

8/10 Good

Michiel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Feb 16, 2024
Dear Michael, thank you for your rating. Our staff takes great pride in providing excellent customer service.

10/10 Excellent

Dean

Stayed 1 night in Nov 2023
Response from Tracy-Gm on Apr 10, 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

Hallie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Christie on Oct 20, 2023
Dear Hallie. Thank you for your excellent review of Candlewood Suites. We enjoyed having you as our guest and look forward to seeing you again.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Christie on Aug 15, 2023
Dear Donald. Thank you for taking time to leave us an excellent review. We loved having you as our guest and look forward to you staying with us again.

6/10 Okay

Pamela

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I really wanted to give 5 stars for this hotel because i loved the amenities and the full kitchenette. My TV remote would not work, somtimes my door key stopped working, and my room although clean had an odd smell enough so that i had to open the window..i think it was what they used to clean with. I saw other people also at the front desk complaining about their TV remote as well. I suggest not using such strong smelling cleaning supplies, and at least weekly checks of the remotes by staff.
Stayed 2 nights in Aug 2023
Response from Christie on Aug 9, 2023
Dear Pamela. We are sorry we fell short of your expectations. We will notify management.

10/10 Excellent

Jeffrey

Stayed 3 nights in Jul 2023
Response from Christie on Aug 7, 2023
Dear Jeffrey. Thank you for taking the time to leave us an excellent review. We loved having you as our guest and look forward to having you stay again.

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff and they have coffee ready by 6am for the guests traveling through.
Stayed 1 night in Jun 2023
Response from Christie on Jun 27, 2023
Hi Teresa. Thank you for taking the time to leave us an excellent review for your stay at Candlewood Suites - Decatur. We loved having you as our guest and look forward to your stay again.

4/10 Poor

Gray

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV in the room was going out and the air conditioner went out
Stayed 2 nights in Jun 2023
Response from Christie on Jun 27, 2023
Hi Gray. Sorry we fell short of your expectations. We will share your feedback with our maintenance team.

10/10 Excellent

Carla

Stayed 1 night in Jun 2023
Response from Christie on Jun 27, 2023
Hi Carla. Thank you for taking the time to leave us an excellent review for your stay at Candlewood Suites - Decatur. We loved having you as our guest and look forward to your stay again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Christie on Jun 27, 2023
Hi Linda. Thank you for taking the time to leave us an excellent review for your stay at Candlewood Suites - Decatur. We loved having you as our guest and look forward to your stay again.

2/10 Terrible

Bonnie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
They did not have a room ready. They had to go clean one while I waited. Took about 25 minutes to get checked in. They were very rude. Room was dirty, stained carpet, badly stained. There was pee and toilet paper in the toilet. Obviously it hadn’t been cleaned. Water to the toilet was shut off. Shower water pressure was terrible. Water was spraying out everywhere except where it should have been. I would never stay there again or recommend it to anyone ever !!
Stayed 1 night in Apr 2023
Response from Jason on Aug 7, 2023
Dear Bonnie, We are so grateful for your feedback as we will always use it to improve our operations. I am our new General Manager, and we will absolutely do better than this now and moving forward. I hope you will give us another opportunity to earn youjr business back in the future. Sincerely Jason NeedhamGeneral Manager

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to make last minute reservations. Clean room; wonderful to have a full refrigerator! Friendly staff checking in and out. Really enjoyed dinner at Sweetie Pies Ribeyes!
Stayed 1 night in Apr 2023
Response from Tracy-Gm on Apr 10, 2024
Thank you for taking the time to review your stay at Candlewood Suites. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. If there are any specific areas where we can improve upon during your next visit, please do let me know at candlewoodsdos@gmail.com

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

kurt

Liked: Staff & service
Nothing special stick out of mind..
Stayed 2 nights in Feb 2023
Response from FJ on Feb 27, 2023
Thank you for taking the time to give us your valued feedback.

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from FJ on Feb 27, 2023
Thank you for leaving us a PERFECT 10! We hope to see you back soon.

10/10 Excellent

Jackie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Lots of parking
Stayed 1 night in Jan 2023
Response from FJ on Jan 27, 2023
Yes we love those 5 out of 5 reviews. Thank you and I'm happy to hear you enjoyed your stay. Hope to see you back soon!

4/10 Poor

Margie

Stayed 1 night in Nov 2022
Response from FJ on Dec 20, 2022
Thank you for taking the time to leave us your valued feedback.

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are better in town
This is a long term hotel, which I missed when booking it, not a huge big deal. It has a small kitchenette in it This hotel is pretty shabby and out dated. The chair in our room had the "pleather" pulling off of it. I've seen nicer furniture at garage sales. Bed was decent and it was clean. Front staff was friendly
Stayed 3 nights in Oct 2022
Response from FJ on Oct 25, 2022
Dear Jennifer,Thank you for your valued feedback and I apologize we did not meet your expectations. I do hope you give us another chance when you are in the area.

10/10 Excellent

Karl

Stayed 1 night in Sep 2022
Response from FJ on Oct 4, 2022
Thank you for your feedback and hope to see you back soon.

10/10 Excellent

Robin, Plainview

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating.
Stayed 2 nights in Jul 2022
Response from Christie on Sep 8, 2022
Thank you Robin! We hope to see you again soon!

8/10 Good

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the size and amenities in the room. There were hundreds of roaches around the table and grill outside. That was disgusting.
Stayed 1 night in May 2022
Response from FJ on Oct 10, 2022
Dear Brandy,Thank you for taking the time to give us your valued feedback. I hope to see you back soon!

6/10 Okay

brenda

Traveled with family
Just ok.
It is an ok hotel. Using the internet on your phone is pretty impossible. They need to add a repeter on thehotel since because of how the hotel sits. No breakfast like other hotels.
Stayed 4 nights in May 2022
Response from FJ on Oct 10, 2022
Dear Brenda, Thank you for taking the time to give us your valued feedback and I hope to see you back soon.

8/10 Good

Libby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from FJ on Oct 10, 2022
Dear Libby,Thank you for taking the time to leave us a review and we hope to see you back soon!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2022
Response from FJ on Oct 10, 2022
Dear Jennifer,Thank you for taking the time to leave us a 10 and hope to see you back soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Mar 2022
Response from FJ on Oct 10, 2022
Dear Charles,Thank you for taking the time to leave us a review. Hope to see you back soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from FJ on Oct 10, 2022
Dear David,Thank you for taking the time to leave us a review. Hope to see you back soon,

8/10 Good

Dennis, Fullerton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to the highway and to the Eagles Canyon Raceway. Not the newest facility but spacious and in largely good condition. Has a few BBQs and some tables outside which worked well for my group needing to have a space to congregate. Bummed that there was no breakfast included, but otherwise it met my needs for sleeping accommodations.
Stayed 4 nights in Dec 2021
Response from FJ on Oct 10, 2022
Dear Dennis,Thank you for taking the time to leave us your valued feedback. I'm happy to hear you enjoyed our spacious facility. I hope to see you back.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from FJ on Oct 10, 2022
Dear Christopher,Thank you for taking the time to leave us a 10. We value your review and I hope to see you back soon!

10/10 Excellent

sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room. Bathroom was a little awkward in that you had to go in and close the door to use the counter space and sink area. Bed was noisy to get up and sit down on.
Stayed 3 nights in Oct 2021
Response from FJ on Oct 10, 2022
Dear Sue,I'm happy to hear you enjoyed the size of your room. Thank you for your feedback and I hope to see you back soon!

10/10 Excellent

José

Stayed 1 night in Jun 2021
Response from FJ on Oct 10, 2022
Dear Jose,Thank you for taking the time to give us your feedback.

8/10 Good

tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, except the bed too hard!
Stayed 1 night in Oct 2021
Response from FJ on Oct 10, 2022
Dear Tammy, Thank you for taking the time to leave us your valued feedback.Hope to see you back soon!

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff was friendly and professional. Did not like that there was no breakfast yet.
Stayed 1 night in Oct 2021
Response from FJ on Oct 10, 2022
Dear Wayne,I'm happy to hear you enjoyed our clean rooms and friendly staff. Candlewood is a unique brand, and we are an extended stay property. We are your equipped to all your home away from home needs.

10/10 Excellent

Roger Burt

Liked: Staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in Sep 2021
Response from FJ on Oct 10, 2022
Dear Roger Burt, Thank you for your 5 out of 5 review! We appreicate your feedback and hope to see you soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cheap easy access
Stayed 2 nights in Sep 2021
Response from FJ on Oct 10, 2022
Dear Mark,Thank you for leaving us your valuable feedback and hope to see you back soon.

6/10 Okay

Stephanie

Stayed 2 nights in Aug 2021
Response from FJ on Oct 10, 2022
Dear Stephanie,Thank you for taking the time to leave us your valued feedback.

6/10 Okay

Jesse

Stayed 1 night in Aug 2021
Response from FJ on Oct 10, 2022
Dear Jesse,Thank you for your valued feedback and I hope to see you back soon.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from FJ on Oct 10, 2022
Dear Kristin,Thank you for your amazing 10 and we greatly appreciate your feedback and I hope to see you back soon!

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean but won’t book again
The hotel itself was very clean & staff was friendly. $25 deposit for “damages” upon arrival not disclosed. Most places simply take a card number, not actually charge you. The room was in poor repair. Chair in the room worn & upholstery had the top layer worn off. Toilet seat was loose & would slide to the side when you sat on it. Didn’t realize until I got in the shower that the bulk hair conditioner & bath soap dispensers were totally empty. Followed refrigerator ice maker instructions…no ice but could hear water run frequently. No idea where it was going. Biggest issue…room air freshener used was awful. These things don’t typically bother me but this was so bad that I had to keep working dow open all night. Won’t book here again mainly because of the “refundable” damage deposit & air freshener.
Stayed 1 night in Jul 2021
Response from FJ on Oct 10, 2022
Dear Barbara,I apologize we did not meet your expecations. I hope your give us another chance when you are in the area.

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021
Response from FJ on Oct 14, 2022
Thank you for taking the time to leave us a review.

10/10 Excellent

CHARLES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Family and comfortable stay
The Staff was amazing and always willing to assist. The onsite Gas grills worked perfectly and the pool was amazing.
Stayed 2 nights in Jun 2021
Response from FJ on Oct 10, 2022
Dear Charles,Thank you for your great feedback and I'm happy you enjoyed our gas grills, and pool. Our staff is always happy to help and I hope to see you back soon!

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2021
Response from FJ on Oct 10, 2022
Thank you for taking the time and leaving us a review.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good Very clean
Stayed 1 night in May 2021
Response from FJ on Oct 10, 2022
Dear James,We are loving your 10 out of 10 and I happy to hear you have a good and very clean stay. Thank you and we hope to see you back soon.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from FJ on Oct 10, 2022
Dear Yolanda,Thank you for taking the time to leave us your great review and I hope to see you back soon!

4/10 Poor

Maria

Traveled with group
Disliked: Cleanliness, property conditions & facilities
This hotel needs more help to keep it cleaned properly.
Stayed 2 nights in May 2021
Response from fj on Oct 14, 2022
Dear Maria,Thank you for your valued feedback and I hope to see you back soon.

4/10 Poor

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable Stay
This hotel was a outtle different from other candlewoods we have stayed at. The room design wasn't great. Bathroom was awkward, bed was hard and uncomfortable, lacked a comfortable chair in the room.
Stayed 3 nights in Apr 2021
Response from FJ on Oct 10, 2022
Dear Charles,Thank you for your valued feedback and I hope you give us another chance when you are in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great. Nice staff, clean, comfortable and in a great location.
Stayed 3 nights in Apr 2021
Response from FJ on Oct 10, 2022
Dear Guest,Thank you for leaving an awesome review. I'm happy to hear your whole experience was great, clean. and comfortable. Thank you and our staff would love to have you back!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Close, but not correct
The hotel was nice and clean. It is in a hood location. My only issue was that I had booked a 2 queen bed room and was assigned a room with 2 full size beds. Otherwise, it was a good hotel.
Stayed 2 nights in Apr 2021
Response from FJ on Oct 14, 2022
Dear Mary,Thank you for taking the time to leave us your valued feedback. I'm happy you enjoyed our nice clean property. Hope to see you back soon.