Exterior

Reviews of Econo Lodge

2 out of 5
Econo Lodge
1709 South Highway 287, Decatur, TX

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 247 reviews" "
Rating 8 - Good. 77 out of 247 reviews" "
Rating 6 - Okay. 32 out of 247 reviews" "
Rating 4 - Poor. 16 out of 247 reviews" "
Rating 2 - Terrible. 24 out of 247 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Ricky

Stayed 1 night in Feb 2024

6/10 Okay

Alexis

Traveled with partner
Disliked: Amenities
This property was fairly adequate.
Stayed 5 nights in Dec 2023

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023

4/10 Poor

Kathy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs an Update
Yikes... broken toilet seat, cracked bathtub, crooked headboard.. to name a few. It was ok for the night, but this hotel really needs updating!
Stayed 1 night in Dec 2023

6/10 Okay

Hugo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t base of pictures
The hotel needs a little remodeling. Looks a bit run down. Staff was very nice and welcoming.
Stayed 4 nights in Dec 2023

2/10 Terrible

Al

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
100 degrees in the room, dirty, smelly, broken furniture…refused to stay and demanded a refund..
Stayed 1 night in Sep 2023

2/10 Terrible

Brian

Disliked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Tanja

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled musty, linens smelled bad and had stains all over, the sheet had a big whole, towels were not clean.
Stayed 1 night in Jul 2023

6/10 Okay

Nancy T, Dubuque

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
This property was on our Cross-country route. It offered over-sized parking for our moving truck and attached travel-trailer, pet welcoming, and free breakfast. The ɓreakfast bar included continental offerings and American fare such as lwaffles, eggs, and sausages..
Stayed 1 night in Jul 2023

6/10 Okay

David

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was nice. Room not real clean. Guests, small kids, played outside our room till midnight. Kinda run down.
Stayed 1 night in Jun 2023

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I rented a room for 3 days and and we only spent one night there because it was just disgusting. I never leave reviews but I felt I had to on this place.
Stayed 3 nights in May 2023

2/10 Terrible

Scott St

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dive. It is in poor condition and smells like curry powder. There were bugs in the bathroom and the handhold in the shower pulled out of the wall. The room itself smelled like cigarette smoke. Save yourself and stay somewhere else in Decatur.
Stayed 1 night in Apr 2023
Response from MR on May 18, 2023
Thank you for your feedback and review and we sincerely apologize for the inconvenience you experienced. We're working hard to ensure these flaws are being taken care of.

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good,clean and comfortable
Stayed 1 night in Apr 2023
Response from MR on May 18, 2023
Thank you for your review and feedback. we look forward to hosting you again soon.

4/10 Poor

Gail

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The manager was very nice and helpful. Had a nonsmoking room that smelled like smoke. Pillows had stains and room not particularly clean. No tissues.
Stayed 1 night in Mar 2023
Response from MR on Mar 16, 2023
Thank you for your review and feedback and we apologize for not living up to your expectations. We value your feedback and will ensure to use it to upgrade our services.

4/10 Poor

Kenneth

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Service dogs are an Additional $10.00 a nite. any dog is $10.00 Does not matter if service dog or not. Needed the room after Best western Dacatur Texas refused my reservation because of my service dog. Econo lodge is NEVER my first choice.
Response from MR on Jan 17, 2023
Thank you for your feedback and we apologize for not living upto your expectations. Allow us to compensate this lapse by NOT charging you for your service dog anymore each time you stay with us.

6/10 Okay

christopher

Stayed 1 night in Nov 2022

2/10 Terrible

Cathy

Stayed 1 night in Sep 2022

2/10 Terrible

Lisa

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Holes in the wall around every fixture in the bathroom that were too big for the fixtures, intense mildew smell, over a one inch gap at the door with no weather stripping, 3 inch spider in the bathroom, filthy tub and couch with mystery stains ALL over it. The main hotel sign was smashed out on both sides making it hard to find, and there was not adequate lighting where the truck parking was. The night desk guy was very nice however.
Stayed 1 night in Jul 2022

4/10 Poor

Steve

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its rough
Motel in poor condition. Grounds littered, furniture and debris on the sidewalk. I booked a nonsmoking room. When i checked in i was told that mo nonsmoking rooms were available. When i showed my confirmation for a king nonsmoking room i was offered a 2 queen room which was ok. Room had new paint but trim was not painted. Paint overspray was around room and on furniture. Furniture was old and well worn. Cigarette burns in bedspreads. Ice machine broken. The price was appropriate and i accepted the room for myself but my wife wouldnt have stayed.
Stayed 1 night in Jun 2022
Response from MR on Jun 23, 2022
Thank you for your feedback and review and we apologise for the experience you have had. We were in the remodelling phase when you visited us and hence all those conditions of the exterior as well as interiors of the hotel. All that have improved vastly and we would be happy to welcome you to an upgraded Econolodge.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
I have asthma and the room they had available had been smoked it and was triggering my asthma. Unfortunately they did not have another room but the staff we dealt with was kind and polite during the whole experience. There was construction going on which limited the number of available rooms
Stayed 1 night in Jun 2022
Response from MR on Jun 11, 2022
Thank you for your feedback and review and we are sorry to hear that we couldn't give you a better room. We would be happy to compensate you for this on your next stay.

2/10 Terrible

GREGORY

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Went to check in. Parking lot sketchy. Given a room key. Go to that room and there’s someone in it. Get another room. Tracking dirt from outside everywhere. Bath tub has huge crack in the bottom that they tried to patch. People Outside smoking and drinking. Front door to room was a mess. Just disgusting
Stayed 2 nights in May 2022
Response from MR on Jun 11, 2022
We apologise for your unpleasant experience, we were undergoing remodelling during your stay and we are sorry that we couldn't satisfy your stay. We have now completed with our construction and would be happy to serve you again in a much better and cleaner environment.

6/10 Okay

Terese

Traveled with pets
Liked: Cleanliness, staff & service
My rating reflects the present appearance of a the motel and the surrounding area. I do know they are in the process of renovations so I realize this influenced my ratings. The room was clean but not especially appealing. The hair dryer did not work and the tv remote worked intermittently. These were not life defining moments just an inconvenience. I also did not go to the front office regarding this but I am sure it would have been addressed. I would be willing to give this place a try again in the future.
Stayed 1 night in May 2022
Response from MR on Jun 11, 2022
Thank you for your review and feedback and we would be happy to host you again in the future.

6/10 Okay

Staci

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was clean especially the bathroom however the bed was broke down and the sofa was stained/dirty. Door would not latch and could be pushed open without using key. The door could be secured from the inside using deadbolt.
Stayed 1 night in May 2022
Response from MR on Jun 11, 2022
Thank you for your review and feedback and we apologize for the inconvenience. We were undergoing remodeling during your stay and the issues have now been addressed. We look forward to welcoming you to better amenities on your next stay.

10/10 Excellent

Constance, Fairplay

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in May 2022
Response from MR on Jun 11, 2022
Thank you for your review and feedback.

6/10 Okay

James

it was ok
Stayed 1 night in Apr 2022
Response from MR on Jun 11, 2022
Thank you for your review and feedback.

4/10 Poor

Larry

Disliked: Amenities, property conditions & facilities
The room had a distinct odor of cigarettes. The ice machine was not working and the vending machine had been vandalized. Went to the breakfast area twice only to find little food available so had to pay for breakfast elsewhere.
Stayed 1 night in Apr 2022
Response from MR on Jun 11, 2022
Thank you for your review and feedback and we are sorry to hear about your experience. The ice machine and vending machine issue are under consideration for a better place, pending approval. We would be happy to help you with your breakfast needs on your next visit.

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mary
The first room they gave us it smell so bad of smoke. They gave us another room room looked like it needed painting all the walls looked so bad.. The air conditioner didn’t work or heater, but weather wasn’t bad so we stayed. In the morning breakfast asked for more eggs and sausage and lady just laugh at us and told her about the air conditioner and she acted like she really didn’t care..
Stayed 1 night in Mar 2022

10/10 Excellent

Jessica

Stayed 1 night in Mar 2022

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

4/10 Poor

Garry, Chubbuck

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The check in went smoothly but the property itself was very run down. Paint was peeling on room doors and there was clutter throughout the exterior grounds. They also advertised a free breakfast from 6-9 am. I visited at 6:30 and everything was gone and there no effort being made to replenish. The pool in the front of the property looked like a swamp. I should have stayed at the Best Western right next door.
Stayed 1 night in Mar 2022

10/10 Excellent

Randall

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, friendly helpful staff!
Stayed 1 night in Nov 2021

2/10 Terrible

Kelli

Traveled with family
Disliked: Amenities, property conditions & facilities
I made a TikTok about how horrible this room was-the couch had mystery stains, the shower - yea no one used it !! The smoke detector looked like it was from the sixties and had grease on it, the floor runner on the bed was old and faded or dirty..looked bad. And then the door, you know that top “slap lock” most doors have—yea this one had one but the part of the lock on the door was missing so it was just the “slap” part. And it advertised free breakfast…it was coffee!! No creamer, and only sweet n low..it was the worst.
Stayed 1 night in Nov 2021
Response from MR on Nov 28, 2021
We're sorry to hear about your experience. Its a change of management and we would be undertaking certain measures to change certain things that weren't upto the mark, that includes starting breakfast again, changing the carpets of the rooms and many more such things. Apologies for your bad experience and we promise for a discounted stay on your next visit to our renewed hotel (in approx 3 months we would be done with our remodeling).

2/10 Terrible

Troy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from MR on Nov 9, 2021
Thank you for your review, we'll do better next time when you're here.

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was not clean nor maintain. Outside walls and doors appear to be in critical need of cleaning.
Stayed 3 nights in Jan 2021
Response from MR on Nov 9, 2021
Thank you for your review and feedback, we were in the process of changing the management and couldn't keep up during those days. The hotel is back in shape and soon would undergo remodelling to take care of many of those things too. Look forward to welcoming you to a newly remade hotel again :)

8/10 Good

Jacqueline, Henderson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
truck parking
Stayed 1 night in Oct 2021
Response from MR on Nov 9, 2021
Thank you for your review and feedback, look forward to hosting you again.

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with family
Disliked: Staff & service
Poor front desk staff
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my route
Stayed 1 night in Jul 2021

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bedsheets were clean and tv was great. The downsides- the lock on the door was falling off with the screws loose. It was hanging. The paint was chipped everywhere. The carpet was stained. The tub was dirty. The lamps didn't work. The couch was shredded in one corner. It was gross. And a little scary.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Service was not good. Place was run down. Got into our room and looked around. Had something in the tub and on the wall that looked like blood. Beds had the smallest pillows I have ever seen. The ac would not change temp, the alarm clock did not work at all. If you set the time it just stays at the time you set it to. WILL NOT STAY AGAIN.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
It was terribly run down. Hole in the bathroom door, carpet was unraveling by the door and stained. Umpleasant smell.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady was nice, but the room was so filthy we didn't even stay. We walked out and went across the street to the Lonestar Inn (cheaper price too) and just ended up paying for a room we didn't even sleep in. It was late and we were tired and had tired kids and I just didn't have the energy to fight it. It doesn't look like the pictures at all, that is a different hotel they are showing. Save your money and go to the Lonestar.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The room was disgusting and the staff except for one lady was rude.
Stayed 1 night in Mar 2021
Response from Arpita Patel on Apr 3, 2021
Dear guest, Thank you for taking time to complete our online survey regarding your recent stay at our hotel. on behalf of our entire team, i would like to apologise for failing to exceed your expectations. your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely, Arpita patel. General Manager Econo Lodge, Decatur 940-627-6919

10/10 Excellent

David M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great service and a nice stay at the Decatur EvonoLodge
Stayed 2 nights in Mar 2021
Response from Arpita Patel on Apr 3, 2021
Dear guest Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everthing possible to create an enjoyable experience for each of our guests. we hope to see you again soon! Sencerely, Arpita patel. General Manager Econo Lodge, Decatur 940-627-6919

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well appointed room and easy check-in. Quiet, comfortable place to stay overnight.
Stayed 1 night in Feb 2021

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN!
Front desk lady was so rude at check in. TV didn’t work, there was urine in our toilet, and overall the room was not clean. We needed towels so we went to the front desk one night, and it looked like we had waken her up and she was so rude to us and told us that “that’s why we should’ve let room service clean the room”. Long story short, NEVER AGAIN, save your money!
Stayed 2 nights in Dec 2020