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Reviews of Hampton Inn Decatur/Forsyth

2.5 out of 5
Hampton Inn Decatur/Forsyth
1429 Hickory Point Drive, Forsyth, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 301 out of 628 reviews" "
Rating 8 - Good. 198 out of 628 reviews" "
Rating 6 - Okay. 65 out of 628 reviews" "
Rating 4 - Poor. 36 out of 628 reviews" "
Rating 2 - Terrible. 28 out of 628 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Brad

Disliked: Property conditions & facilities
I don’t know why but when I been booking thru Expedia lately I’ve been getting handicap rooms. Not happy about this!!!!
Stayed 1 night in Feb 2024
Response from Jeannie on Feb 15, 2024
Thank you for your feedback. Our hotel only has 2 single queen rooms and for some reason other websites have us having more than 2. So we become oversold on single queens and we have to give out different room types that are similar or better than what you booked. Most of the time its either a king size room and if we are out of those then it will be either a handicap single queen or a handicap king. If there is anything else that we can do to make your stay better, please let us know.

6/10 Okay

Madelyn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jeannie on Jan 29, 2024
Thank you for your feedback. I apologize that your recent stay was not satisfactory. We would love to hear how we could have made it better for you and for any future stays. We hope to see you again soon.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Jeannie on Dec 26, 2023
Thank you so much for your positive review. We are so happy that your stay with us was very pleasant. We look forward to seeing you again.

6/10 Okay

Roger

Stayed 1 night in Dec 2023
Response from Jeannie on Dec 26, 2023
Thank you so much for your review. We are happy to hear you had a good stay with us. We would love to know if there was anything we could do better for your next stay with us. Hope to see you again soon.

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeannie on Dec 20, 2023
Thank you for your positive review. We are so happy to hear that you had a good stay with us. Please let us know how we can make it better for you for future stays.

6/10 Okay

James

Traveled with family
Liked: Staff & service
Nothing out of the ordinary, after Biden's covid crap, pretty much all businesses suck.
Stayed 1 night in Dec 2023
Response from Jeannie on Dec 20, 2023
Thank you for your feedback. We are so sorry to hear that your stay with us was not what you expected. Please let us know how we can make it better for you in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeannie on Dec 20, 2023
Thank you for your positive feedback. We are so happy to hear that you had a pleasant stay with us. We look forward to seeing you again in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Never coming back
Evening staff was nice. Morning staff was rude and on a power trip. I go to Decatur for business often and will never be back here.
Stayed 1 night in Dec 2023
Response from Jeannie on Dec 20, 2023
Thank you so much for your feedback. We are so sorry to hear that your stay with us was less than satisfactory. We would love to hear how we could have made it better.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeannie on Dec 20, 2023
Thank you for your feedback. We are so happy to hear that your stay with us was pleasant. Please let us know if there is anything that we can do to make your next stay with us better. Hope to see you again in the future.

2/10 Terrible

Ronald

Traveled with family and small children
We found bed bugs in the room we stayed for 3 nights and when we took a picture of the bed bugs and showed it to the front desk worker they changed your room and then was told we would get a refund when the refund never came we contacted the hotel then we was told they would only refund us for only one night
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 8, 2023
I do apologize for any miscommunication. However, you changed rooms and stayed an additional two nights. I was happy to adjust off the first night for you. I appreciate your feedback.

2/10 Terrible

William

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged a 5 dollar “parking” fee because I booked through Orbitz?? Never have I paid this. But she insisted and wouldn’t refund my charge. Seems like a money grab to me. Also the 50 dollar “incidental” deposit is ridiculous for this property in the condition that it is.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 8, 2023
I'm sorry you were disappointed. I will gladly refund your parking fee. The incidental deposit is standard and refundable.

2/10 Terrible

Rene

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Staff was rascist and rude, did not wanted to cooperate. Requested blankets and pillows. According to them they ran out of pillows and only offered one blanket when I need it 2.Also the manager keep saying to check in the room for blankets when they told me to go downstairs for blankets. When I suggested that she can go and check she told me that she was not housekeeping. Very bad experience.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Thank you for your feedback. I'm not sure who you interacted with, but I do have a lot of cheerful, caring folks working for me. I'm so sorry for your experience and will share your comments with the team.

10/10 Excellent

William

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and lobby/dining area. Front desk accommodated us with the use of the lobby table and chairs to have pizza with our family. They also brought us roll away bed for and extra grandchild to stay with us.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
I'm so happy that you enjoyed your stay. Thank you for taking the time to submit a survey.

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible breakfast, they added a charge for parking after the fact!! We will NEVER STAY THERE AGAIN!!!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
I'm so sorry that you were disappointed with your stay., We do charge a 5 parking fee. I appreciate your feedback and will share your comments with the team.

10/10 Excellent

Saudia

Stayed 1 night in Nov 2023
Response from Jeannie on Nov 24, 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Front desk was very helpful about the location and stay. Stayed here multiple times.
Stayed 1 night in Nov 2023
Response from Jeannie on Nov 23, 2023
Thank you so much for your positive review. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

6/10 Okay

Verified traveler

Business traveler
I booked two rooms with my hotels.com account. When I arrived they said they only had one room in my name. I showed her my confirmation email and she was no help. When I booked the rooms it asked for the name of an adult staying in the second room. After calling I found out the other room was in this name. Then, we got situated and discovered a pee stain on one bed. An unknown dark yellow stain on the other bed. And a huge stain on the window covering. There was also an unbearable odor in the room. We were able to switch our room and the new room was much better. We had to end up getting a room for another night. This time the room was in a different name. They ended up overcharging for two nights instead of one. I think I will stick to Holiday Inn. A little more pricey but worth it.
Stayed 1 night in Nov 2023
Response from Jeannie on Nov 23, 2023
Thank you for your feedback. I apologize about the mix up with your reservations and I am so happy that we could figure it out for you. I also apologize that your room was not clean upon arrive. Unfortunately, since you booked through a 3rd party, we have no control over that price they gave you. If you added another night through us, we do no price match our rates are set. Thank you for choosing Hampton Inn by Hilton. We hope to see you again.

6/10 Okay

Quanisha

Stayed 1 night in Sep 2023
Response from Jeannie on Nov 19, 2023
Thank you for your feedback. We are sorry to hear that your stay with us was less that satisfactory. We love to hear how we can make things better for you so that if you come again things will be better.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and painless, staff were very friendly. Had a little scare when we got to the room and the bed had loose pillow cases. The housekeeper had just gone to get a new pillow and we happened to get to the room before her. Plenty of shopping in the area, and you definitely shouldn't go hungry. Numerous choices of places to eat.
Stayed 1 night in Nov 2023
Response from Jeannie on Nov 19, 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
We had a good stay in this hotel, which was clean, comfy, and had a tasty breakfast. The employees we interacted with were all friendly.
Stayed 2 nights in Nov 2023
Response from Jeannie on Nov 16, 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was pleasant. We do hope we will see you again soon.

4/10 Poor

Michelle Kate

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I did book a reservation for just a night. The ambiance outside of the hotel looks super nice, when we got in, front desk were not approachable. We got in our room, I am just ready to lay down abd saw a stains in my comforter and the we can hear running kids outside till midnight, you can hear heavy footsteps in the second floor too. It was my first time staying in hampton and will never book this place again.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
I'm so sorry for your experience. I was the one who addressed the kids who were being loud above you. I was hoping they had become quieter after I spoke to them.

4/10 Poor

Christina L

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jeannie on Oct 23, 2023
Thank you for your review. I apologize that your stay wasn't as pleasant as it should have been. I would love to hear how we could have made it better for you. I hope to see you again in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soapbox review
Bar soap in shower had long black hair on it. Other than that things were good.
Stayed 1 night in Oct 2023
Response from Jeannie on Oct 9, 2023
Thank you for your feedback. We are so sorry that that was left in your shower when you arrived. I will pass this along to my housekeeping staff to ensure that this doesn't happen again in the future. I am happy to hear that the rest of your stay was pleasant. We do hope to see you again in the future.

2/10 Terrible

Pete

Business traveler
Disliked: Staff & service
No room upon arrival. Still not credited. Could it be worse?
Stayed 1 night in Sep 2023
Response from Jeannie on Oct 2, 2023
We apologize that we did not have a room for you upon arrival. We did waive all the fees, so we did not charge you. You will have to get ahold of Expedia about getting a refund from them.

4/10 Poor

Bob

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeannie on Oct 2, 2023
Thank you for your review. I apologize your stay wasn't more pleasant. Any feedback about your stay is appreciated. We hope to see you again in the future.

8/10 Good

Duane

Traveled with family
Liked: Amenities
Pro: Room was clean and comfortable. Breakfast was good. Con: Hallway carpet was dirty and took away from appearance of property. American Flag flying in front of building was a good thing but as a veteran, I was disappointed to see that the flag was faded and tattered.
Stayed 1 night in Sep 2023
Response from Jeannie on Oct 2, 2023
Thank you for your positive feedback. I am happy to hear that your stay was good. Yes, we are due for an upgrade soon so that we can be fully up to standards. We do also have a flag ordered. We hope to see you again soon.

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
Not a 3 star hotel, more like a 2 star Time for renovation
Stayed 1 night in Sep 2023
Response from Jeannie on Oct 2, 2023
Thank you for your feedback. I am so sorry your stay wasn't pleasant. We are due for an upgrade its just a matter of when they will start. We hope we will see you again in the future after all is done.

10/10 Excellent

Chakka

Stayed 1 night in Sep 2023
Response from Jeannie on Oct 2, 2023
Thank you so much for your positive review. We are so happy that your stay with us was enjoyable. We hope to see you again soon.

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from General Manager on Oct 20, 2023
I'm so happy that you enjoyed your stay. Thank you!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jeannie on Sep 25, 2023
Thank you so much for your positive feedback. We are so happy to hear you had such a pleasant stay with us. We look forward to seeing you again soon.

10/10 Excellent

Dion

Stayed 2 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Thank you for taking the time to rate us.

10/10 Excellent

CARRI

Stayed 1 night in Sep 2023
Response from Jeannie on Sep 13, 2023
Thank you so much for your positive review. We are so happy to hear that your stay was us was great. We look forward to seeing you again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeannie on Sep 13, 2023
Thank you so much for your feedback. We are so happy to hear that your stay with us was very pleasant. We hope to see you again soon.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jeannie on Sep 7, 2023
Thank you for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

4/10 Poor

david

Traveled with family
I was billed almost 200 for 1 nite
Stayed 1 night in Sep 2023
Response from Jeannie on Sep 5, 2023
Thank you for your feedback. I apologize that your bill wasn't what you expected. Our rates were high because of Farm Progress.

8/10 Good

Willard

Stayed 2 nights in Aug 2023
Response from General Manager on Sep 21, 2023
Thank you for taking the time to rate us.

8/10 Good

Frances

Liked: Amenities
The hotel is showing its age, but the staff was great.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for taking the time to rate us.

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for taking the time to rate us.

2/10 Terrible

LaTreece

Disliked: Cleanliness, property conditions & facilities
Response from Jeannie on Aug 23, 2023
Thank you for your feedback. We are so sorry to hear that your stay with us wasn't up to standards. Please let us know what we could do better for next time. We hope to see you again soon,

8/10 Good

ABE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet for a weekend. But still pretty filled up. Convenient to food and shopping. Very clean and stocked
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Thank you for taking the time to rate us.

6/10 Okay

Mike

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Thank you for taking the time to rate us.

2/10 Terrible

Tami

Traveled with group, Traveled with family
They didn't have a room for us, even though I had a paid reservation, and they had it on file
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 21, 2023
I'm so sorry for the confusion regarding your reservation. I appreciate your feedback and will share your comment with the team.

6/10 Okay

Carol

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Comfortable but needs some cleaning
I know that good help is hard to find. The landscaping is a mess and needs cleaned up. The floors( tile and carpet) were not clean. Go to Menards and get som ZEP to clean the grout. I asked for a vacuum cleaner to vacuum our carpet. When - and I rarely do - I walked barefooted, I had "stuff" on the bottoms of my feet, which transferred to the bed. Nasty! The bed was comfortable, the towels are nice. The breakfast was very good. You all just need to CLEAN!
Stayed 2 nights in Aug 2023
Response from Jeannie on Sep 5, 2023
Thank you for your feedback. We are so sorry that your room wasn't cleaned properly. We have talked to housekeeping about this to ensure that they do better for the future.

4/10 Poor

Judy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not handicap accessible
I booked an accessible room and the only accommodation was a grab bar in the shower. When I asked the front desk about this I was told there is only 1 truly accessible room. The curtains were ripped, the shower curtain was ripped and the carpet in the hallway & room was disgusting. This hotel did not live up to the Hampton Inn reputation
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 9, 2023
I'm so sorry that your stay was not up to your expectations. I do appreciate your feedback and will share your comments with the team.

10/10 Excellent

Denishia M

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Breakfast is exceptional.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 9, 2023
Thank you for taking the time to rate us.

4/10 Poor

scott

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Found dirt and crumbs under sheets of made bed as well as a food cotaed haedened spoon left on chair inside room.
Stayed 1 night in Jul 2023
Response from Jeannie on Aug 1, 2023
Thank you for your feedback. We apologize that your stay wasn't as pleasant as it should have been. I will pass this along to housekeeping and we hope you will give us another chance in the future.

6/10 Okay

lamont

Stayed 1 night in Jul 2023
Response from Jeannie on Jul 31, 2023
Thank you for your feedback. We apologize that your stay wasn't as pleasant as it should have been. Please let us know what we can do to make it better for you next time. We do hope to see you again soon.

8/10 Good

Deirdre

Stayed 1 night in Jul 2023
Response from Jeannie on Jul 31, 2023
Thank you for the positive feedback. We are happy to hear that your stay with us was pleasant. Please let us know if there is anything we can do to make it better and we hope to see you again soon.

8/10 Good

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very convenient location. Friendly polite staff and great breakfast. The hotel was clean but needs new carpet and a few repairs. Old paint, etc. Small size made it feel safe for my family. Asked for fresh towels but ended up having to get them myself late at night. Pool was nice but too salty. I would stay here again but may not be my first choice unless I know it has been updated.
Stayed 3 nights in Jul 2023
Response from Jeannie on Jul 25, 2023
Thank you so much for your positive feedback. We are so happy that you had a great stay and that we could make you and your family feel safe. We are doing some upgrades it's just a very slow process. We can't wait to see you again.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Jeannie on Jul 25, 2023
Thank you so much for your feedback. We are happy to hear that your stay with us was pleasant. We hope to see you again in the future.