Ratings based on 267 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Clean and to convenient to US 72.

Posted Sep 19, 2017
Pros: Price was good and location.
Quick Check-in. Everything worked properly and was clean. Comfortable bed. Nice free breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Good room and stay for the price. Breakfast was ok. Staff was great.
Comment from Hotel Management
Aug 30, 2017 by Jim, Hotel Management
Thank you for mentioning the staff and price value of our rooms. We appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from osceola, Pennsylvania

Great location

Posted Aug 17, 2017
Clean rooms, comfy sleeping, staff was super nice and they had actual breakfast not just a bagel or fruit.. location was conveint to many businesses and easy to get to.
Comment from Hotel Management
Aug 21, 2017 by Jim, Hotel Management
At our Decatur Microtel Inn & Suites we appreciate your business and are thrilled you found our staff to be super nice. As you noted our hotel is very centrally located between shopping and industry. Thanks for noting that our breakfast is a little more than expected in most limited service hotels.
3 out of 5
by A verified traveler

Musty rooms and loud guests.

Posted Jul 13, 2017
The rooms had a horrible musty smell and the pool wasn't clean. Someone was having a party above our room and woke us up all throughout the night. The breakfast was pretty good but not a lot of room to sit and eat.
Comment from Hotel Management
Jul 24, 2017 by Jim, Hotel Management
Thank you for taking the time to submit a review of our hotel. I apologize for any inconvenience you encountered due to the noise from other guests as well as the odor you mentioned. I am looking into the source of the odor and the night in question regarding front desk responses to noise complaints. We hope to have the opportunity to serve you again.
5 out of 5
by Selena

Long Weekend

Posted Jun 13, 2017 on Hotels
Nice, clean comfortable room. The lady at the front desk was very accommodating. Would stay here again.
Comment from Hotel Management
Jun 16, 2017
Glad you enjoyed your stay and would return again. Thanks for choosing our hotel.
5 out of 5
by Douglas

Posted Jun 11, 2017 on Hotels
Very clean and staff very polite and helpful. Would stay there again.
Comment from Hotel Management
Jun 16, 2017
Thanks for your business and your comments. Come back and see us again on your next Decatur trip
5 out of 5
by Julia

Awesome hotel and staff

Posted Jun 11, 2017 on Hotels
The hotel and staff were awesome! The pool was clean and breakfast was amazing.
Comment from Hotel Management
Jun 16, 2017
Thanks for the great review. We appreciate your business and hope you come back again.
4 out of 5
by April

Posted May 18, 2017 on Hotels
Comment from Hotel Management
Jun 12, 2017
Thanks for your review. We appreciate your business and look forward to you next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel that will meet your needs.

Posted May 6, 2017
Cheryl at the front desk was WONDERFUL. She went above and beyond the call of duty to help resolve a problem that was caused by MY haste and stupidity in trying to book a room. Technically, she was not obligated to do anything about it. She is AMAZING!!!!
Comment from Hotel Management
Jun 12, 2017 by Jim, Hotel Management
Cheryl does a great job. She'll be thrilled to read your comments and we greatly appreciate that you took the time to review our hotel. We hope to serve you again soon.
2 out of 5
by A verified traveler

Toilet didn't flush in the first room they gave us

Posted Apr 25, 2017
Hotel staff was nice but the rooms we didn't like. First room was small and the toilet didn't flush. Then they gave us a handicapped room. I don't like taking rooms for the handicapped. My experienced as far as booking a hotel through Expedia this time was awful.
Comment from Hotel Management
Jun 12, 2017 by Jim, Hotel Management
Thanks for responding. The room reserved through Expedia was a single which is a smaller room offered at a greater discount. It was a busy period and it may have been all that was available to book at the time you made your reservation. The second room we relocated you to was a Handicap room only because we were near full and it was the only available room because we often hold back the handicap rooms until the day of arrival. We'd love to have you back as the vast majority of our rooms are Queen Suites with sofas or two bedded rooms. I think you'd find either more appealing than the single room type you reserved.