Ratings based on 45 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orlando, FL
Locked OutPosted Aug 29, 2017
Cons: Customer service would help very much.
Location: Decize is a beautiful city. Stay somewhere else.
We booked this hotel via Expedia. We arrived at 2300, to find the hotel locked, and closed. We called the phone number, and received no answer. Only then, in the fine print at the bottom of the Expedia reservation confirmation, did we see the instructions that check in closes at 2200. No mention was made DURING the booking process. My contact profile was fully up to date, and no effort was made by the hotel to contact me. The reservation was fully pre-paid, and the confirmation stated "Guaranteed for Late Arrival." Because Decize is a small town, we ended up having to drive 30 minutes to Nevers to sleep, after driving for nine hours to arrive to Decize. I accept that we should have read every single word of the booking confirmation - on the other hand - this is a HOTEL - and it is reasonable to expect a hotel to be STAFFED. Even if not, the hotel could have taken the initiative to call us, or to contact Expedia, when they were about to close at 2200 and a PREPAID guest had not arrived - but no effort was made. This hotel has a code-key lock on the front door, so it would have been possible to provide the code, and leave the assigned room door unlocked, and complete checkin formalities the next day (again, room was prepaid). But no. I then contacted the hotel via e-mail, explained the situation, and asked for a refund. My request was ignored, at least as of the date of this review.
Posted May 27, 2016 on Hotels
for Couplesby A verified traveler from West Chester PA
Nice town to vist. Hotel location was just rightPosted May 16, 2015
We were getting ready to join a chartered boat and had a very pleasant visit to Decize. Location was open to road noise but windows were effective in shutting it out. Staff were very pleasant and helpful. Don't be scared off by 7pm checkin, they let us in before 4.
by Don from Surrey.
Two pleasant evenings.Posted Apr 25, 2015 on Hotels
Good location and friendly service. Ate in restaurant both evenings and found the food good, service excellent, menu a bit limited in choice. Overall, we would go back again.
by Cyclists from Australia
Fabulous restaurantPosted Jun 8, 2013 on Hotels
by Friends cycling from Australia
Great restaurantPosted Jun 5, 2013 on Hotels
Staff extremely friendly and helpful. Room comfortable and clean. Ate in the restaurant for lunch and dinner. Food fabulous. Highly recommended
for Everyoneby DCrones
Traditional French Country InnPosted Oct 1, 2012
Older traditional "inn type" hotel in the lovely town of Decize. Very quiet town with not too much to do but walk and visit the countryside. Staff were very nice and helpful. The restaurant was good, if not a little traditional, e.g. heavy sauces, carbs, etc. Breakfast was fine for the 9 euros extra charge. Internet was good though needed to get a new code issued by the front desk each day?
for Everyoneby A verified traveler
Nice place in the vineyards!Posted Aug 17, 2017
It is a nice ressort in the vineyards. The staff is very friendly and carefull.
Propre et bien placéPosted May 21, 2017 on Hotels
Petit déjeuner très bien Chambre ok Literie ok Seul bémol : accessibilité des chambres Pas d ascenseur. Escalier étroit.
Posted Mar 22, 2017 on Hotels