Ratings based on 1,487 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from lititz pa

Nice hotel but no attractions ir restaurants close

Posted Apr 19, 2017
Wow $20 for a breakfast buffet and $9 for a beer at the bar thats what happens when theres no competition.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Awesome stay, staff was very helpful and accommodating. Facilities such as the gym, swimming pool and basketball court where always clean and organized. Hotel was only a 25 minute train ride from Downtown but lots of restaurants close by.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

It's a beautiful hotel and a lot to offer

Posted Apr 3, 2017
This hotel and staff are excellent there is a lot to do there. A pool a gym and many more. The food is really good
2 out of 5
by A verified traveler

Posted Feb 19, 2017 on Hotels
I was not able to watch movies on the TV; the heat wasn't working properly (it never rose over 67). I did call about both things but was unable to get either corrected. The bedding was so tightly tucked in that my feet hurt all night. There was no way to make coffee or tea although that was advertised as an amenity.
5 out of 5
by A verified traveler

Affordable, clean and friendly

Posted Feb 13, 2017 on Hotels
After. Initially being sent to a room in the hinterlands that had not yet been cleaned they made it up with a free breakfast voucher. The second room was bigger and right off the lobby but it was still quiet. The food at the restaurant was delicious though the steak was thin and over cooked a bit. French fries were perfect. Nice bonus is an adjacent market for coffee and snacks including ice cream at very reasonable prices. All staff were incredibly friendly.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Good Morning, I wanted to take a minute of your time to thank you for staying with us. We appreciate your comments and please know that I will be sharing them with the team for follow-up. I was happy to read that the staff offered service recovery for your initial problem. Again, thank you for staying with us and for writing your very informative review. We look forward to welcoming you back again soon. Sincerely, Joe Dadiego General Manager
3 out of 5
by matthew

Posted Jan 30, 2017 on Hotels
Construction was more than anticipated. Site said just the pool. As we were eating breakfast, they closed the tables around us and started cutting the ceiling open. Dated rooms, but comfy and nice staff.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Good Afternoon Matthew, I wanted to take this opportunity to apologize to you for the inconveniences you experienced during your stay in regards to the ongoing renovations schedule. The project is winding down and everything should be completed by March 1, 2017. As you can imagine with any project unexpected issues arise and must be addressed at that time. I can assure you that we have been trying to limit the disruptions to all of our guests during this time. Matthew, it is through comments like yours that we may evaluate our strengths and weaknesses and make improvements when and where necessary. Again, on behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

confusing entrance, but close to highway

Posted Jan 30, 2017
great front desk staff. hotel was nice, clean, comfortable.
Comment from Hotel Management
Feb 1, 2017 by Joe, Hotel Management
Good Afternoon, I just wanted to send a quick note of thanks to you. We thank you for staying with us and for taking the time to write your comments. We understand the importance of these reviews and how they influence future guests. Again, thank you and we hope to see you again soon. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was nicer than expected.

Posted Jan 30, 2017
I woukd recommend this hotel. The hotel is being renovated.
Comment from Hotel Management
Feb 1, 2017 by Joe, Hotel Management
Good Afternoon Laurie, A note of thanks to you for staying with us and for your kind comments regarding your stay with us. We all look forward to you visiting us again. Sincerely, Joe Dadiego General Manager
4 out of 5
by ANA

Posted Jan 23, 2017 on Hotels
The one complaint is the bed discomfort. It was not good at all our backs are still sore and in pain. Please upgrade, but overall the staff and the cleanliness was fine.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Good Afternoon Ana, I wanted to take a moment to apologize for the discomfort you experienced with your bed. We rarely get complaints about the beds, the hotel is in full compliance with the Hilton Suite Dreams program. These beds are used throughout Hilton. All of our beds are less than 5 years old. However I will have our engineering team take a look at the bed in the room you occupied to make sure everything is fine. Ana, it is through comments like yours that we can evaluate our strengths and weaknesses and make improvements where necessary. Again, on behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
4 out of 5
by A verified traveler

Posted Jan 18, 2017 on Hotels
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you for staying with us recently and for the 4-Star review. We hope to serve you again soon. Sincerely, Joe Dadiego General Manager