Ratings based on 1,133 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel and Staff

Posted Aug 27, 2015
Nice and clean Hotel comfortable beds and friendly Staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to Gillette Stadium.

Posted Aug 26, 2015
Cons: Room was missing the ironing board.
Location: Close to Gillette Stadium.
We have stayed here before and it is conveniently located for events at Gillette Stadium, shopping at Legacy mall, and wonderful restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sterling VA

Good Hotel at reasonable cost

Posted Aug 15, 2015
Pros: See above. 1 mile to large Shopping center with everything anyone could ever need.
Cons: no suggestions
Location: 1 mile to large Shopping center with everything anyone could ever need.
Asked for a quiet room and got one. Only problem with this hotel is weddings and events on weekends can be a little noisy. Excellent helpful staff and clean rooms. Free and plentiful parking.
Comment from Hotel Management
Aug 23, 2015 by Joe, Hotel Management
Good Afternoon B, I wanted to thank you for taking the time to write your review and for staying with us recently. Guest feeback is very important to us, it allows us to identify our strenghts and weaknesses and make improvements where necessary. I will be sure to share your comments with the team. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent customer service!

Posted Aug 15, 2015
Staff were very friendly and super accommodating. Front desk staff were especially excellent. They made our stay very enjoyable.I highly recommend this hotel!
Comment from Hotel Management
Aug 22, 2015 by Joe, Hotel Management
Good Afternoon Maria, I wanted to take a moment to thank you for taking the time to write your very favorable review and for the 5-star rating you gave us for your recent visit. I will be sure to share your comments with the stay. They love to hear positive guest feedback. Thank you for choosing the Hilton Boston-Dedham and when back in the area we hope you will call on us again. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Beautiful And confortable hotel

Posted Aug 10, 2015
I Realty enjoyed my stay here, my kids loved the pool, breakfast was incredible great, yummy, I didn't expect this breakfast to be this good. The bar on the lobby is nice, parking very accessible
Comment from Hotel Management
Aug 13, 2015 by Joe, Hotel Management
Good Morning from Dedham Mass, I wanted to take a moment to let you know that I have read your review. I was so very happy to learn everything worked out well for you and your family. I will be sure to share your very positive review with our team. Again, thank you for choosing the Hilton Boston-Dedham for your travel needs and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from L'Assomption

Parfait pour visiter Boston

Posted Aug 4, 2015
Hotel correct, à quelques mètres de l'autoroute 95, facilite les déplacements
Comment from Hotel Management
Aug 11, 2015 by Joe, Hotel Management
Good Afternoon Luc, We have received your comments regarding your recent stay with us. I would also like to thank you for the 4-Star review, your comments will be shared with the team. Again, thank you for staying with us and for taking the time to write your review. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Jul 18, 2015
Pros: The breakfast buffet was very good
Convenient location. Nice lobby. There was only 1 elevator working during my stay of 4 nights and it was a little inconvient to wait for elevator.
Comment from Hotel Management
Jul 22, 2015 by Joe, Hotel Management
Good Afternoon Robert, First, I would like to thank you for staying with us and for taking the time to write your review. I would also like to apologzie for the elevator issues you encountered during your visit. The hotel was awaiting State inspection for one of our elevators and could not be released until the inspection had been completed. I am happy to report that both elevators are now in working order. Robert, it is through guest comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necesssary. Thank you again for your feedback and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent customer service

Posted Jul 17, 2015
The staff were all friendly and helpful. Shuttle service was very convenient. Hotel was very clean. Great ambience.
Comment from Hotel Management
Jul 18, 2015 by Joe, Hotel Management
Good Morning Maria, I wanted to let you know that I have had the opportunity to read your very fine review of our property. I was so happy to learn everything worked out well for you. I will be sharing your comments with the team. Thank you again and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2015
The room smelled like cigarettes despite a "non-smoking" label. We ordered room service, waited nearly 90 minutes and when we called to ask where it was we were told the order had never been placed. The manager tried to make things right by offering us a complimentary breakfast, but we had a 7am flight and could it take advantage of that.
Comment from Hotel Management
Jul 11, 2015 by Joe, Hotel Management
Good Morning, I wanted to let you know that I have read your review of your recent stay. I am so very sorry that room service did not deliver your order and I will certainly be reviewing your comments with our food and beverage team to find out what happened. Your comments regarding the smell of smoke in the room have been addressed with our housekeeping team for direct follow-up. It is through comments like yours that we may evaluate our strengths and weaknesses and make the necessary improvements. On behalf of myself and the team here we want to extend our most sincere apologies to you. Sincerely, Joe Dadiego General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Posted Jul 6, 2015
Pros: the rooms
Was a pleasure to stay in that hotel.Everything was really good
Comment from Hotel Management
Jul 11, 2015 by Joe, Hotel Management
Good Morning, I just wanted to take a moment to thank you for staying with us and for the 5-Star review. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager