Average, and seems to be in a decline mode
Posted Jul 1, 2016 on Hotels
I'm wondering if the ownership has changed? I've stayed here before when moving because they take pets, so I was expecting the same service as before. Instead....
1. First sent me to a room that was not cleaned up from last occupant. This was an issue as I had just spent 7 hours on the road with my cat in her carrier and I needed to get her out ASAP.
2. Second room was fine but the door handle wasn't working very well and took several tries to get in. I called down to ask them to fix it which didn't happen.
3. Later, when coming in from quick errand run, I asked front desk in person to have it fixed. Told her I was in for night so they could come by whenever. Didn't happen.
4. Asked for extra towels on reservation. Happened the first night but not again.
When I checked out, I did mention this to day manager who did apologize and credited my Marriot account with some miles but still.
If I didn't have the cat with me, I'd probably stay elsewhere.
Comment from Hotel Management
Jul 8, 2016 by Jamie W, Hotel Management
Thank you for taking the time to share your recent experience with us. Needless to say as the General Manager of the hotel I apologize that we did not meet your expectations. I have shared you concerns with my team to assure you and every guest this was an isolated issue. All your concerns have been addressed and rectified. I do hope you will give us another chance when your travels bring you back to the area.
Yours in Hospitality,