In-room safe, individually furnished, desk, laptop workspace

Reviews of SureStay Hotel by Best Western Deer Park

2.5 out of 5
SureStay Hotel by Best Western Deer Park
1401 Center Street, Deer Park, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 79 out of 138 reviews" "
Rating 8 - Good. 34 out of 138 reviews" "
Rating 6 - Okay. 13 out of 138 reviews" "
Rating 4 - Poor. 4 out of 138 reviews" "
Rating 2 - Terrible. 8 out of 138 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go-to place when I have work in the area. From the family friendly atmosphere to the exceptional customer service, Surestay has it all. Top-Notch all around 🙏
Response from Manager on Apr 12, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Helped me when the original hotel I booked did not have my reservation and let me check in with $50 extra
Stayed 3 nights in Apr 2024
Response from Manager on Apr 10, 2024
We are honored by such a positive review of your experience with us. Thank you and we look forward to hosting you again soon!

10/10 Excellent

Deb, Edmonton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally wonderful staff!!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 5, 2024
We are honored by such a positive review of your experience with us. Thank you and we look forward to hosting you again soon!

10/10 Excellent

Anitra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff person was helpful. I just had knee surgery and our room was origianl upstairs. She kindly changed our room to the down stairs handicap access room. We were greatly appreciative.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
We are honored by such a positive review of your experience with us. Thank you and we look forward to hosting you again soon!

4/10 Poor

Loretta, Rycroft

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool was out of service. Breakfast is poor, all carbs, no protein and even the coffee is terrible. Room was adequate for our needs. We expected more from a "Best Western " chain.
Stayed 3 nights in Mar 2024
Response from Management on Mar 25, 2024
Thank you for taking the time out of your day to write us a review. We’re so sorry to hear that your experience did not match your expectations. Since out pool is outdoor we do close it for the winter season. As described on our website we provide a complimentary continental breakfast. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

6/10 Okay

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities
Very nice customer service.
Stayed 1 night in Mar 2024
Response from Manager on Mar 21, 2024
Thank you for taking the time out of your day to write us a positive review! Our team & I really appreciate it. We look forward to seeing you again, soon.

4/10 Poor

Ilaiyaraja

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Carpet was sticky to barefoot. Too much room freshener which gave allergic reactions to us. No proper wall insulation, we could hear snoring noise from neighboring units. Overall, not a great experience. Property is very old and not maintained well.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 18, 2024
Thank you for taking the time to share your honest feedback. We’re so sorry to hear that yourexperience did not match your expectations. This is an uncommon instance as the vast majority of ourguests trust us with their stay and enjoy their experience with us to the fullest. We work very hard tomake sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment.We hope you will give us another opportunity to better serve you on your next visit - we have no doubtthat the next time you would have the wonderful experience that most of our guests have.

2/10 Terrible

Troy

Traveled with partner
Disliked: Property conditions & facilities
VERY UNHAPPY!!! My husband and I Flew in town to take a cruise. My husband is handicapped and I have back issues which i told the lady when we checked in. We were put all the way in the back of the complex on the 2nd floor. We had no help to our room and was told there were no other rooms available. I hurt my back trying to get luggage upstairs since there was no elevator and damaged my luggage dragging it up and down the stairs. Came down for breakfast at 945 and it was already shut down! The biggest issue was that there was no assistance or help for the handicapped guests!!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Thank you for taking the time to share your honest feedback. This level of detail is important forus so we know exactly how we can improve for future experiences. However, after further investigation, front desk staff did mention we were sold out upon your check-in and no special request was made for ground floor room. They also mentioned for assisting with your luggage and you had declined. Also, our breakfast timing are mentioned on website and mentioned upon check-in. Once again, we apologize for any inconvenience.

10/10 Excellent

Claudia

Liked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from ken on Mar 10, 2024
Thank you.

8/10 Good

Orlando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very large room. Door opens to the outside. Clean, quiet. Breakfast was ok if you like toast and cereal.
Stayed 4 nights in Feb 2024
Response from ken on Mar 6, 2024
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

10/10 Excellent

Gerardo

Stayed 2 nights in Feb 2024

6/10 Okay

Deborah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for a couple of days because we just needed to place to sleep and relax. The accommodation suited our needs perfectly. We enjoyed our stay, and the hotel was well kept and the staff was very hospitable.
Stayed 3 nights in Jan 2024
Response from ken on Jan 30, 2024
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

10/10 Excellent

Misty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and big. Bed was comfy. Check-in and out was easy. Breakfast was on time and good.
Stayed 2 nights in Jan 2024
Response from ken on Jan 29, 2024
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

10/10 Excellent

JuanCarlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 4 nights in Jan 2024
Response from ken on Jan 29, 2024
Thank you, please come back to see us. :)

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Jameela

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patti

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were so comfy slept like a baby ! Breakfast was a nice selection !! Will definitely stay here again if the need arises !
Stayed 2 nights in Jan 2024
Response from ken on Jan 22, 2024
Thank you so much for taking the time to review your stay, we are happy you enjoyed your stay. Hope to see you soon!

8/10 Good

Ramprasad

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very few breakfast options. Door mat wasn't kept at the bathroom which made us walk into the room with wet feet.
Stayed 2 nights in Jan 2024
Response from ken on Jan 9, 2024
Thank you choosing our hotel. All our guest rooms have floor bath mats freshly washed hung on the towel rack. I'm sorry if we have missed it in your room and the inconvenience this may have caused.

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
First night had room that had heavy musty smell. We made it through first night. But smell to much. Front desk changed rooms for us. 2nd room much better. Appreciated front desk willingness to assist.
Stayed 2 nights in Jan 2024
Response from ken on Jan 8, 2024
Sorry for the inconvenience this may have caused. I greatly appreciate the opportunity given to us to help you accommodate you in a different room. We are working on resolving on this issue.

6/10 Okay

Austin

It was good
Stayed 1 night in Jan 2024
Response from ken on Feb 2, 2024
Thank you for taking time out to review us. Please come back and see us.

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not unhappy
Complimentary breakfast was a bit weak compared to other places. Room was difficult to maintain comfortable temperature but that is more a personal issue. I really wanted a room with in room hot tub but that wasn't offered to me online.
Stayed 1 night in Dec 2023
Response from Ken P on Jan 8, 2024
Thank you for taking your time to leave us a review. We hope to see you again in future.

6/10 Okay

Prashant

Stayed 1 night in Dec 2023

10/10 Excellent

bradley

Stayed 1 night in Dec 2023
Response from Ken P on Jan 1, 2024
We really appreciate you taking your time out to give us a review. We hope to see you again in future.

6/10 Okay

Andy

Stayed 3 nights in Oct 2023
Response from Ken P on Jan 1, 2024
Thank you for your review. We will take your response to be better in future.

10/10 Excellent

Anna -Mariya

Business traveler
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Ken P on Jan 1, 2024
Thank you for the 5 star review. We hope to see you again in future.

6/10 Okay

Robert

8/10 Good

Geri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, convenient to everything. Paling is minimal so secure a spot when you can
Stayed 5 nights in Dec 2023
Response from Ken P on Jan 1, 2024
Thank you for the kind words. We appreciate you taking time for giving us a review.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Ken P on Jan 1, 2024
We appreciate you taking your time for giving us a review. We hope to see you again in future.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick get-away
Great hotel for the price.
Stayed 1 night in Dec 2023
Response from Ken P on Jan 1, 2024
Thank you for your review. Our team appreciate you giving us a positive response.

2/10 Terrible

nikola

Disliked: Staff & service

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and rooms always smell clean and fresh
Stayed 1 night in Nov 2023
Response from Ken P on Jan 1, 2024
Thank you for your kind words. We hope to see you again in future.

8/10 Good

Theresa

Business traveler
Liked: Cleanliness, staff & service
The rooms are clean and spacious. The exterior is outdated and the water in the swimming pool is green. Staff is nice.
Stayed 1 night in Oct 2023
Response from ken on Nov 15, 2023
Thank you so much for your wonderful feedback! We are replastering the pool this year!! please comeback to enjoy.

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023

10/10 Excellent

Raja

Stayed 1 night in Oct 2023

10/10 Excellent

Xisong

Stayed 1 night in Oct 2023

8/10 Good

Shai

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
That's not a high end hotel, but the facilities can be better (bath tub, carpet, etc). The staff is super friendly and helpful. Over all I was happy with my stay here.
Stayed 3 nights in Oct 2023
Response from ken on Nov 15, 2023
Thank you so much for your wonderful feedback!

10/10 Excellent

Vernon

Stayed 2 nights in Sep 2023

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ken P on Sep 27, 2023
On behalf of entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope you will give us another try. Please feel free to reach out to me to discuss your stay.

10/10 Excellent

Daryll

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place, nice rooms and friendly people.
Stayed 1 night in Sep 2023
Response from ken on Nov 15, 2023
Thank you so much for your wonderful feedback!

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Clean room and super affordable price for what we needed. Thank you!!!
Stayed 1 night in Sep 2023
Response from Ken P on Sep 27, 2023
I'm so happy to see your feedback about your stay! We hope you return soon.

10/10 Excellent

DIKE

Liked: Cleanliness, staff & service, property conditions & facilities
I like it like it nothing bad at nice and quiet
Stayed 1 night in Sep 2023
Response from Ken P on Sep 27, 2023
Thank you for your review, we are happy you enjoy your stay. Come back to see us soon.

10/10 Excellent

Nancy, vernon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Sep 2023

4/10 Poor

Rudolph

Liked: Staff & service
Disliked: Property conditions & facilities
I would have to say, no. If it's all you can afford. Otherwise no! Place had 3 large Bob Cats being worked on right outside room in a very small parking lot. Room was ok except for smell of whatever is used to cover odors. Bare minimum breakfast.
Stayed 3 nights in Aug 2023
Response from Ken P on Sep 13, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be implement improvements to ensure we offer a better experience for guests in the future. Hope you will give us another try.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great room was roomy and spacious
Stayed 1 night in Sep 2023
Response from Ken P on Sep 27, 2023
I'm so happy to see your feedback about your stay! We hope you return soon.

10/10 Excellent

Elias

Stayed 1 night in Sep 2023

8/10 Good

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had tickets for Astros game so stayed in suburbs. Good pricing if you don't want to pay for expensive spots in downtown Houston. For the price, I was satisfied. There were some stains on the window blinders and shower water didn't come out the best. For one night, I was happy to stay. But, I wouldn't stay here for 2 days if I would be in Houston. Thanks for letting me stay.
Stayed 1 night in Sep 2023
Response from Ken P on Sep 27, 2023
I'm so happy to see your feedback about your stay! We hope you return soon.

10/10 Excellent

Teri

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mayra, Raleigh

Stayed 1 night in Aug 2023

8/10 Good

Rolando

Stayed 1 night in Aug 2023