Ratings based on 159 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Deer Park, Il

Very dissatisfied!!!!

Posted Oct 30, 2017
I booked a room for a family wedding. The ceremony and reception were both being held at the venue. The ceremony was starting at 5:30. Check in time was 3:00. I arrived around 1:30 and my room wasn't ready. Was told to wait about 30 minutes. Ran into a cousin in the lobby that checked in the previous day. He offered for me to bring my belongs into his room until my room was ready. Went back down to the lobby at 3:00 to check in. I was told that my room was STILL not ready. WHY WAS I ORIGINALLY TOLD THAT I CAN CHECK IN AT 3:00 AND THAT MY ROOM WOULD BE READY THEN? There were 5 to 6 of us in this same situation. The clerk at the front desk was RUDE AND NOT ACCOMMODATING AT ALL. FINALLY A GENTLEMAN CAME AND HAD ENOUGH SENSE TO FIGURE OUT WHAT TO DO. A better process needs to be taken into consideration. 1st come 1st serve would of saved a lot of aggravation. Had to rush to get ready to make it on time for the ceremony. It shouldn't of been this way. Need to train the clerks at the front desk better with how to handle situations likes this and have a larger cleaning crew working on the weekends so the rooms will be ready on TIME! This is not how a business should be conducted!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017
Very friendly amd accommodating.. Parents visited from Iowa and stayed 5 days. Said it was a "wonderful hotel "
4 out of 5
Recommended
for Everyone
by A verified traveler from Myrtle Beach, SC

Close to home town Lake Zurich

Posted Sep 21, 2017
Room was good, heavy air fragrance in room, maybe previous occupant may have smoked. Popular place for wedding parties to stay. Halls were rowdy late night, two nights in a row, even though room was at end of hall. One milk carton was soured when I had breakfast. The above kept me from giving a perfect rating.
5 out of 5
by Robin

Easy spot for a small family reunion

Posted Sep 4, 2017 on Hotels
Very nice staff who worked hard to make sure our group was comfortable and happy. Location was a bit hidden, but also quiet. We appreciated the info about the shopping center right down the street - easy meal locations and a bit to walk around.
5 out of 5
by Jennifer

Nice & Clean.

Posted Aug 19, 2017 on Hotels
Very nice updated room. Check in was quick and the front desk guy was friendly. Bed was comfy and bathroom was nice. I just wish the room had a refrigerator.
2 out of 5
by A verified traveler

Disappointing!

Posted Jul 29, 2017 on Hotels
First room they sent us to had been used, with dirty Towels on bathroom floor and unchanged sheets on an unmade bed. Second room had no shampoo, only one bar of soap but two conditioners.
3 out of 5
by A verified traveler

Posted Jul 11, 2017
Terrible pillows No refrigerator in room For the price of the hotel, I was under impressed with our room
5 out of 5
by Marilyn

Posted Jun 24, 2017 on Hotels
Lovely place
5 out of 5
by Joseph

Posted Jun 22, 2017 on Hotels
The hotel was great, but the eating establishments were a good 20 minute walk from the hotel.
5 out of 5
by YUTAKA

This traveler left a rating score only Posted May 17, 2017 on Hotels