Ratings based on 21 Verified Reviews

4.1 out of 5
86% of guests recommend
4.5 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great Location!

Posted Sep 14, 2017
Pros: Location
Cons: communication of how to check in during off season dates
Location: Very Scenic location
We were here in the off-season on 9-10-17' thru 9-13-17' for a conference at the Stein Ericksen across the street. The location was great, just walked across the street and up the hill to the conference. We were told ahead of time that since it was the off season that the Hot Tub with the room would not be available and they do not have air conditioning. It was a little warm during the day but it cooled off at night and they did have fans that you could place in the window to get some air moving. What we were not told was that there would not be anyone at the Black Bear Lodge to check us in. After arriving to check in and finding that no one was there we called the phone number for Wyndam that was on the door and were told we should have received a code via email for a lock box in the entry way with the codes to get into the garage and room. I did not have the code so they did provide it to me over the phone.
Comment from Hotel Management
Oct 3, 2017 by Alicia S. , Hotel Management
Doug, Thank you for taking the time to tell us about your stay. We are very sorry about your check-in experience. Based on your feedback, we will do our best to make improvements for future guests. Kind regards, Alicia S.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tooele, UT

Spacious Two Bedroom Suite

Posted Sep 8, 2017
Cons: More sleeping pillows on beds, not such an outrageous "facilities fee"
This hotel was great. We loved the hot tub out on the deck. I was worried about it being too warm in the room because they don't have A/C but if you keep the windows closed throughout the day and open them during the night with a fan blowing, it keeps the room rather cool. The only thing I really have to complain about is the pillows on the bed. Most of them are decorative and there is only 2 or 3 actual sleeping pillows that are very small.
Comment from Hotel Management
Sep 8, 2017 by Alicia S. , Hotel Management
Kayli, Thank you for taking the time to tell us about your stay. And thank you for choosing Wyndham Vacation Rentals!
4 out of 5
by Gary

Great place

Posted Aug 21, 2017 on Hotels
The place is amazing set in the mountains of deer valley the only reason I don't give it five stars is because it is about 20min from town and restaurants, because it is off season the private hot tub wasn't in working order , there is no AC , and the TV in the main living space is tiny
Comment from Hotel Management
Sep 8, 2017
Thank you for your feedback. We appreciate that you took the time to tell us about your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Comfortable

Posted Jul 30, 2017
Pros: Space, decorations, comfort
Cons: Onsite staff
Location: Park City
We stayed in the Black Bear Lodge for two nights during a family vacation in July 2017. The set up is like a condo with two bedrooms, three full baths, a kitchen, and an open area for dining and relaxing. The accommodations were excellent. The only downside is the lack of onsite staff. The lobby is open from 9:00 am - 5:00 pm so if you need anything, you need to get it taken care of during those hours. I would definitely stay here again as the room was VERY comfortable.
Comment from Hotel Management
Aug 4, 2017 by Alicia S., Hotel Management
Jon, Thanks for your feedback. Our summer hours are limited, but our winter hours are extended. We do have on-call services available for after-hours assistance in the summer. Thanks for staying with us and thanks for leaving us a great review.
5 out of 5
by Norbert

Great 2 bedroom condo.

Posted Jul 30, 2017 on Hotels
condo has 2 master suites with nice bed.
Comment from Hotel Management
Aug 4, 2017
Thank you for your feedback. Come see us again soon!
1 out of 5
by Jan

Nice but dated

Posted Jul 16, 2017 on Hotels
Checking was not straight forward especially since we arrived after the lobby was closed. They should have sent me instructions ahead of time instead me trying to figure it out at 11pm at night with a bunch of tired kids. The unit was nice, but the pool was ridiculously small. An in unit hot tub was advertised in the booking info, which we was what really attracted us to the booking. Unfortunately, the Hot tub was not working. The unit was spacious but felt very dated. Loved the washer and dryer.
Comment from Hotel Management
Jul 28, 2017
Jan, I am very sorry that your experience did not meet expectations. We have found that we have trouble reaching our guests who book Expedia affiliates and getting them the proper check in instructions prior to arrival. We are working hard to remedy that. Thank you for taking the time to leave us this helpful feedback. Kind regards, Alicia S. Wyndham Vacation Rentals
4 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
It was a great peaceful location and the kids love the "swim spa" jets on the pool.
Comment from Hotel Management
Jun 27, 2017
Thanks for your review! We are glad to hear you had a lovely stay. Kind regards, Alicia S. Wyndham Vacation Rentals
5 out of 5
by Choncia

Posted Jan 30, 2017 on Hotels
The customers service was suberb! Thanks for the amazing cookies!! Felip or Felix I can't remember your name! I shall return
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you so much for your review! Come see us again soon.
4 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you for your rating!
4 out of 5
by A verified traveler

Fun time at Black Bear

Posted Nov 28, 2016 on Hotels
Rustic, cozy and very clean accommodations. Great family time.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you for your feedback!