Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express Toledo West - Napoleon, an IHG Hotel

2.5 out of 5
Holiday Inn Express Toledo West - Napoleon, an IHG Hotel
1290 Independence Dr, Napoleon, OH

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 200 reviews" "
Rating 8 - Good. 74 out of 200 reviews" "
Rating 6 - Okay. 31 out of 200 reviews" "
Rating 4 - Poor. 19 out of 200 reviews" "
Rating 2 - Terrible. 17 out of 200 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sheri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was only noisy due to being by a highway, but that’s not the fault of the property.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and staff was kind. A little bit off of I-80 but not too bad. We only stopped for the night and the hotel was perfect for the 1 night stay. Room had ample room to unpack suitcases. Shower/bathroom was updated and well maintained.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Business traveler
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very easy and the staff was very friendly. Our room was very clean as was the whole hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient place to stay
We have stayed here before, so it is a very convenient place. We visited family and went to a local fair. We needed a place to stay that was close to both.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 1 night in Jul 2023

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities
Our Room was dirty and had blood on the bath tub, black hair inside tub, in the sink, and on the tile walls. We found dirt and debris and black hair between the sheets,and called 5 times for clean sheets. Housekeeping was unprofessional and rudely insinuated we were lying about the hair, dirt, etc. We showed her the evidence as well as semen stains on both box springs. Bedside lamps were both broken with flickering lights & Phone Charging ports not working. Housekeeping told us to turn lamps off for safety. Hot tub was closed for repairs. Laundry room and work out area were locked. 1st we were told it was due to a party, then we were told it was locked every Friday, Sat. and Sun. Each time we needed to attend the washer or dryer, we needed to find the one staff member working the night shift, and wait for her to unlock the laundry room. Web site states the gym is open 24 hours, but in reality it is locked Friday through Sunday, with access given by finding a staff member. One of their 2 washing machines were broken,so I stayed up until 4AM doing laundry. Continental breakfast is advertised 7-10am, but staff closed it at 9:30am. We had a 10 hour drive & counted on eating breakfast at the hotel. When I stated that we were verbally told that breakfast ended at 10AM & it was in writing on their website, a female staff member began yelling at me. The male manager kindly brought food items out afterwards. He was the only professional and courteous staff in the entire hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Marie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

4/10 Poor

Heidi

Traveled with family and small children
Disliked: Amenities
Was charged almost 70 dollars more than what i booked it for, there was nothing online stating the pool and Jacuzzi were being redone.
Stayed 1 night in Feb 2023

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
Great location for my trip
Stayed 1 night in Jan 2023

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs recycling.
Stayed 1 night in Jan 2023

2/10 Terrible

Kimberly

Stayed 1 night in Oct 2022

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Denielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like was when i booked it said nothing about the swimming pool and hot tub was down permanently,due to a leak in the pool ,which i did not see no water going downcin the pool,and what that has to do with the hot tub not in use,at least they need to be honest with you,i think that they did not want to mess with it,if the pool was leaking then why was their water in the pool
Stayed 1 night in Sep 2022

6/10 Okay

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This seem to be a newly renovated hotel which advertised free breakfast but nothing was offered and didn't reflect on a lower rate either and no discount offered. On top of that there are very limited breakfast options around town.
Stayed 1 night in Oct 2021

8/10 Good

Mikayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was nice and the service was friendly but the pool and hot tub were closed and no one told us at check in or when we made our reservation. My kids were very disappointed. Then we came down for breakfast and there was none. Also very disappointed.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice place to stay at. Would do it again.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool wasn't open and no breakfast.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, room comfort
It was a simple no frills hotel.
Stayed 1 night in Nov 2019

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Diane on Feb 14, 2020
Thank you for your awesome review.

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We picked the property because it had a spa and pool Working all day in 10 degree weather, spa sounds really good. Upon check in found that pool and spa were closed for remodeling....igh
Stayed 1 night in Jan 2020
Response from Napoleon INN and Suites on Feb 1, 2020
We apologize for the inconvenience this has caused you. We are currently under renovations and some issues have arised and it has caused delays in how the development of the process has been going. We are sorry that your experience was not what you expected.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Complete filth, no amenities pool being renovated. Rooms horribly dirty, stains and trash, etc.
Stayed 1 night in Jan 2020
Response from Napoleon INN and Suites on Feb 1, 2020
We apologize that your experience with us was not what you expected. We are currently renovating and we have had delays with the construction, ,materials and the staff. We are sincerely sorry for the experience you had. The amenities we do offer that are available are - fitness room, business room and Continental breakfast. Again sorry that your stay was not what you expected.

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel looked like it was deserted. Plastic was flapping around all of the windows....it was loud from inside our room. The most disappointing thing of all was that the pool was down for maintenance. I specifically chose it because there WAS a pool. We see our 13 year old grandson 3 times a year so always choose a motel with a pool. Shame on you Expedia....that information is critical and should be included in description.
Stayed 1 night in Jan 2020
Response from Diane on Jan 6, 2020
We are so sorry hear to this. Hope you reported to front desk when you checked out. We our under renovations which should be done in about 3 months. Please come back when we have finished and everything should be bright and new and the pool and hot tub are back in operation.

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ugh!
Hotel is under renovations and was not clean. The floor in our room was littered with debri. There were no pop machines. I believe the pool was closed - we didn't fully check because of the dirtyness of the hotel overall. Very disappointing.
Stayed 1 night in Nov 2019
Response from Diane on Dec 8, 2019
Thank you for staying with us. Our renovations should be done by March. Please come stay with us again and see how much we have improved.

8/10 Good

Korey

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from Diane on Oct 23, 2019
Thank you for your review

6/10 Okay

Verified traveler

Stayed 3 nights in Oct 2019
Response from Diane on Oct 19, 2019
Thank you for your response

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Diane on Sep 21, 2019
Thank you for your review.

6/10 Okay

Kathy

Pretty clean, but....
We didn’t find the beds to be very comfortable. Our view out the window was of the roof and a satellite dish. There was not a lot of variety or quality of the food served at breakfast. But if you just need a place to sleep on an uncomfortable bed, it’s OK.
Stayed 2 nights in Sep 2019
Response from Diane on Sep 18, 2019
Sorry for your experience with us was uncomfortable. We will be renovating in a few months and will then be a Holiday Inn. Please come back and see our new and improved motel.

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms
Stayed 1 night in Sep 2019
Response from Diane on Sep 13, 2019
We thank you for your review

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Nothing was wrong with the hotel
Stayed 1 night in Sep 2019
Response from Diane on Sep 7, 2019
Thank you for your review we are glad you enjoyed your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Diane on Aug 30, 2019
So glad you were happy with your stay hope to see you in the future.

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019
Response from Diane on Aug 30, 2019
So sorry you were not happy with us.We will be under going renovations soon and hope you will check us at a future date

4/10 Poor

hendri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Angie on Aug 1, 2019
Thank you so much for taking time to leave us a review

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019
Response from Angie on Aug 1, 2019
I am so sorry our hotel didnt meet your expectations. Please feel free to give us a call and let us know what happened.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Shirley and Hotels.com
We were very pleased with this hotel, although a little hard for us to find at first, and would not hesitate to stay there again. Shirley, the front desk clerk, was the best. Friendly, personable and helpful. A big thanks to Hotels.com for hooking us up with this hotel.
Stayed 1 night in Jul 2019

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Angie on Jul 24, 2019
Thank you so much for taking the time to review us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Angie on Jul 24, 2019
Thank you so much for reviewing us!

4/10 Poor

Verified traveler

Stayed 4 nights in Jul 2019
Response from Angie on Jul 18, 2019
I am very sorry you had a poor experience at our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, across the park restaurant, good lighting, friendly people.
Stayed 2 nights in Jun 2019
Response from Angie on Jun 28, 2019
Thank you so much for leaving us a review. I'm thrilled to hear you enjoyed our staff as much as we do.