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Reviews of Welcomhotel by ITC Hotels, The Savoy, Mussoorie

5 out of 5
Welcomhotel by ITC Hotels, The Savoy, Mussoorie
Library Bazaar, Gandhi Chowk, Mussoorie, Uttarakhand

Reviews

9.2

Wonderful

Rating 10 - Excellent. 29 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 0 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Devendra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 2 nights in Feb 2024
Response from Gautam Valli on Feb 28, 2024
Dear Guest:Namaste !At the outset, I would like to thank you for choosing Welcomhotel by ITC Hotels The Savoy, Mussoorie during your recent visit to Queen of the hills.I am pleased to know that you were satisfied with your experience of our services and facilities.At Welcomhotel by ITC Hotels The Savoy Mussoorie, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements.Responsibly YoursGautam ValliGeneral ManagerWelcomhotel By ITC Hotels The Savoy,Mussoorie

10/10 Excellent

Rohit

Stayed 3 nights in Oct 2023
Response from Gautam Valli on Oct 31, 2023
Dear Mr. Vyas,Namaste !At the outset, I would like to thank you for choosing Welcomhotel by ITC Hotels The Savoy, Mussoorie during your recent visit to Queen of the hills.I am pleased to know that you were satisfied with your experience of our services and facilities.At Welcomhotel by ITC Hotels The Savoy Mussoorie, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements.Responsibly YoursGautam ValliGeneral ManagerWelcomhotel By ITC Hotels The Savoy,Mussoorie

2/10 Terrible

Manjit

Stayed 1 night in Jan 2023

10/10 Excellent

Karan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an old world charm
Stayed 1 night in Mar 2022
Response from Gautam Valli on Jun 24, 2022
Dear Guest: Namaste ! At the outset, I would like to thank you for choosing Welcomhotel by ITC Hotels The Savoy, Mussoorie during your recent visit to Queen of the hills. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel by ITC Hotels The Savoy Mussoorie, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager Welcomhotel By ITC Hotels The Savoy,Mussoorie

8/10 Good

Pulkit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property
Helpful staff, but could be more prepared for infants
Stayed 1 night in Nov 2021
Response from Gautam Valli on Jan 12, 2022
Dear Guest: Namaste ! Thank you ever so much for taking out time to share your stay experience feedback with us. We will like to thank you for choosing Welcomhotel by ITC Hotels The Savoy, Mussoorie during your recent visit to the Queen of Hills. Moreover, I have noted your reported feedback about the services that were not up to the mark for infants, our sincere apologies for the reported inconvenience. Your feedback have my personal attention for necessary corrective action at our end. WeAssure you consistent standards at all times and we will leave no stone un-turned to uphold the high standards you have begun to expect of us. Thank you for the time and consideration once again. Responsibly yours, Gautam Valli General Manager Welcomhotel By ITC Hotels The Savoy, Mussoorie

10/10 Excellent

Hemant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property, bit overpriced though.
Excellent place, very friendly staff. Breakfast was okay. Ambience of hall, bar, lounge all super, rustic clean and great. Perfect location. Walkable to outside bazaar, shops, eateries and and yet quiet and private feeling.
Stayed 3 nights in Nov 2021
Response from Gautam Valli on Jan 12, 2022
Dear Guest: Namaste ! Thank you ever so much for taking out time to share your stay experience feedback with us. We will like to thank you for choosing Welcomhotel by ITC Hotels The Savoy, Mussoorie during your recent visit to the Queen of Hills. I am happy to learn that your overall stay was comfortable with us. WeAssure you consistent standards at all times and we will leave no stone un-turned to uphold the high standards you have begun to expect of us. Thank you for the time and consideration once again. Responsibly yours, Gautam Valli General Manager Welcomhotel By ITC Hotels The Savoy,Mussoorie

4/10 Poor

Ankur

Stayed 1 night in Feb 2021
Response from Gautam Valli on Jan 12, 2022
Dear Guest : Namaste ! I have read your post and feedback shared. May I have your contact details to call you back or may I request you to call me back at +91-96632-33545 to learn more about the same. Responsibly yours, Dear Mr. Gupta : Namaste ! I have read your post and feedback shared. May I have your contact details to call you back or may I request you to call me back at +91-96632-33545 to learn more about the same. Responsibly yours, Gautam Valli General Manager Welcomhotel by ITC Hotels The Savoy, Mussoorie General Manager Welcomhotel by ITC Hotels The Savoy, Mussoorie

10/10 Excellent

prathna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great ambiance
Stayed 2 nights in Sep 2021
Response from Gautam Valli on Nov 18, 2021
Dear Guest: Namaste ! At the outset, I would like to thank you for choosing Welcomhotel by ITC Hotels The Savoy, Mussoorie during your recent visit to Queen of the hills. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel by ITC Hotels The Savoy Mussoorie, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager Welcomhotel By ITC Hotels The Savoy,Mussoorie

10/10 Excellent

Poonam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Gautam Valli on Jan 12, 2022
Dear Guest: Namaste ! Thank you ever so much for taking out time to share your stay experience feedback with us. We will like to thank you for choosing Welcomhotel by ITC Hotels The Savoy, Mussoorie during your recent visit to the Queen of Hills. I am happy to learn that your overall stay was comfortable with us. WeAssure you consistent standards at all times and we will leave no stone un-turned to uphold the high standards you have begun to expect of us. Thank you for the time and consideration once again. Responsibly yours, Gautam Valli General Manager Welcomhotel By ITC Hotels The Savoy,Mussoorie

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This heritage property has been beautifully restored. The higher end rooms are beautifully done. The last category rooms may need refurbishment in the near future. There is a completely new wing with large rooms that can easily fit 3 people. Housekeeping may need a little more attention. Overall such a beautiful property. The staff are wonderful and Yamini found time for us and it was a pleasure to walk around the property with her.
Stayed 1 night in Mar 2021
Response from Gautam Valli on May 13, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an historical property of significance to the town. It’s right in the middle of town too. Staff are amazing, food is nice. Facilities are pretty good. Decor is a bit odd.... some renovations going on which created noise and paint smell in public areas. Could have been managed differently but all in all it’s a very special place.
Stayed 4 nights in Feb 2021
Response from Gautam Valli on Mar 14, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

Priyam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great heritage property on the Mall road
Stayed 1 night in Jan 2021
Response from Gautam Valli on Feb 5, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Gautam Valli on Dec 16, 2020
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

rajiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Savoy again
It was our third stay in this hotel. It continues to impress us. It gives a total different and pleasant feeling ,the old colonial style building, the rooms etc as compared to todays modern hotels. It truly gives the feeling of a resort on HILL STATION.
Stayed 1 night in Oct 2020
Response from Gautam Valli on Nov 4, 2020
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First of all they take so long time in check in they take almost 1 hours service is very slow
Stayed 1 night in Oct 2020
Response from Gautam Valli on Nov 4, 2020
Dear Guest, Namaste ! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. While I regret for the inconvenience caused, may I assure you that I shall be addressing the same personally. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. The aspects that you have mentioned are of utmost importance to us for the necessary action. You have my assurance for necessary corrective action and do let me know for any further assistance. At Welcomhotel The Savoy it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction at our end. Responsibly Yours, Gautam Valli General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fabulous
Stayed 1 night in Sep 2020
Response from Gautam Valli on Nov 4, 2020
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

8/10 Good

Dimple

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Mar 2020
Response from Gautam Valli on Jan 18, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

8/10 Good

Jaswinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful heritage hotel, very well kept.
Stayed 1 night in Feb 2020
Response from Gautam Valli on Jan 18, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

Ferzine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Property
Brilliant Property, best setting in the town. Great staff, excellent service. Had a wonderful stay. Would highly recommend, by far the best property to stay at.
Stayed 1 night in Feb 2020
Response from Gautam Valli on Jan 18, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exactly as you would expect. Definately worth comming back.
Stayed 1 night in Oct 2019
Response from Gautam Valli on Jan 18, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

PS, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good heritage property . Highly recommend for family stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Visitor, Austin, TX

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected. Clean sanctuary from the rest of the town.
Stayed 2 nights in Feb 2019
Response from Aseem Varma on Feb 24, 2019
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At WelcomHotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at WelcomHotel The Savoy and would be delighted to assist you with any requirements. Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Priyanka gave us the warmest welcome and depute being two hours early, facilted our check-in smoothly and also upgraded our suite. Chander from dining was a delight to speak to encouraged us to go to Rishikesh and Haridwar. Chef Deepak’s breakfast buffets were extensive and delicious. Jitender is full of energy! He greetings are joyous. The staff overall puts the guest first in everything they do. They don’t believe in giving excuses. For example: when the internet was down, they provided us with dongles. Never have I seen this happen at my previous says! Phenomenal!
Stayed 3 nights in Feb 2019
Response from Aseem Varma on Feb 24, 2019
Dear Guest, Thank you so much for such an encouraging feedback. We are delighted to know that you found our Grand Heritage hotel to be beautiful. It is indeed reminiscent of the rich colonial era. Thank you for your kind appreciation, specifically for the team and the service experience of the hotel. We are all very happy to have been able to make this stay of yours a memorable one. People are the backbone of our hotel. With their genuine care and perceptiveness they create delightful moments for our guests – we are truly fortunate to have such a views mazing team. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We are truly grateful for the wonderful things you have said about the hotel and the team. It motivates us to know that our efforts are well appreciated by our guests. The team and I look forward to the pleasure of welcoming you back when ever your travel brings you back to Mussoorie. Regards

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!!
Amazing hotel in the correct location. We have stayed here multiple times and will come back soon.
Stayed 2 nights in Jan 2019
Response from Aseem Varma on Feb 24, 2019
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At WelcomHotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at WelcomHotel The Savoy and would be delighted to assist you with any requirements. Regards

10/10 Excellent

Manish Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful and nicely located, the staff was very friendly. The room was clean and very comfortable. The breakfast was also amazing.
Stayed 1 night in Jan 2019
Response from Aseem Varma on Feb 24, 2019
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At WelcomHotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at WelcomHotel The Savoy and would be delighted to assist you with any requirements. Regards

8/10 Good

sharvan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Gautam Valli on Jan 18, 2021
Dear Guest, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mussoorie. I am pleased to know that you were satisfied with your experience of our services and facilities. At Welcomhotel The Savoy, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you again at Welcomhotel The Savoy and would be delighted to assist you with any requirements. Responsibly Yours Gautam Valli General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This historic British hotel managed to provide a hint of the old British India. Very well managed with excellent service.
Stayed 3 nights in Jul 2018

10/10 Excellent

saday, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great location . Super property.. outstanding service, special mention of Mr. Pradeep.. delicious food..
Stayed 2 nights in Jul 2018

10/10 Excellent

Bhumika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Dr Madhup, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impressive hotel friendly staff
We were greeted very warmly and sincerely thanked for returning to the hotel. Room and dining facilities were excellent. This 102 years old hotel retains its colonial charm and has added an impressive function room.. Located away from the congested town but close to it, it has its own expansive premises highlighted with wonderful views of the snow-capped Himalayan peaks visible from its lawns and many rooms. The room service was prompt beyond belief and even a doctor was arranged in minutes!
Stayed 1 night in Dec 2017

10/10 Excellent

Ramneek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
It was amazing stay. the staff of the hotel was very nice and helpful as well as responsive.

8/10 Good

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good experience overall.

8/10 Good

Anurag, Bangalore

Liked: Staff & service
Beautiful Property, right off Mall Road
This is a large and beautiful property, with a British colonial ambience. The hotel is just off Mall Road (the rather crowded and underwhelming main street of Mussoorie), and yet is secluded and private. There is a main building, which appears to have been a summer mansion at one time, has three floors of suites in each of two wings, with the dining room, business lounge, and a conference area in the main central wing. The building we stayed in is across the lawns. The so-called Chamber rooms are situated here. The entry into the rooms overlooks the lawn and the Main Building, and the backs open into balconies with a nice view of the valley. These rooms are rather small; an approx 12 feet by 16 feet room, with a small corridor at the back, leading to the balcony, and a small bathroom. The furnishings have a colonial look and feel. The cleanliness is above average. The carpet in our room had a smell; since both of us have allergies, we had to ask for it to be removed.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
ABOVE AVERAGE
LOCATION ROCKED ... FREE SHUTTLE ROCKED .... SERVICE NOT THE BEST .... BUT OVERALL AN ABOVE AVERAGE HOTEL TO STAY IN MUSSOORIE

10/10 Excellent

Abhishek, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream Hotel
I loved my stay at Savoy and will be back very soon

8/10 Good

harshdeep, ludhiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
over priced
rooms are ok size , dont have free dorms for drivers , charge rs 500 aprox for driver stay . dont give blankets for drivers if they want to stay in car . food and place over priced according to property .

8/10 Good

gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visited by my parents who are elderly and they had a very nice stay at the hotel. All over experience was amazing.

8/10 Good

nirmit, moradabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gr8 stay
Excellent stay but food not sp good.

10/10 Excellent

Abhijeet Patodia, Munbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely experience
Simply mesmerising. The wonderful weather backed up with excellent service and property simply gave a lovely experience.

4/10 Poor

B.M., UK

Disliked: Property conditions & facilities, room comfort
Drafty rooms and below average scenery
The hotel is old so all the rooms feel cold and drafty even with the heating on and this was during the month of April. No double glazing which is shocking for a wintery destination. The non-veg food was of poor quality so we gave up on it and ate veg only. Mussoorie as a place to visit is poor, disorganised with below average scenery for mountain holidays. The hotel room was large enough but the bathroom very old fashioned, needs updating. There was no hot water when we arrived because the hotel forgot to switch it on for us... it took a long time for them to rectify this. The hotel was too expensive for what we got out of it. It should have cost half the price.