Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Texas

Nice accommodation on hill top!

Posted Jun 7, 2016
Little far off from main road but looks spacious considering the landscape in the hill station. Good and caring staffs, complimentary pick ups and drop offs by hotel vehicles from/to the main road are appreciated. Restaurant is reasonably good. Rooms are comfortable but the house keeping staffs should make sure they provide basic items. I could not find any small towels in the bathroom. The parking area is noisy at the nights. It is hard to sleep if your room is close to the parking area in the front.
Comment from Hotel Management
Jun 20, 2016 by Anurag , Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel services. We look forward to your next stay.
5 out of 5
by A verified traveler

Posted Mar 28, 2016
Very nice and comfortable stay,very polite and attentive staff...over all very good experience
Comment from Hotel Management
Apr 6, 2016 by Anurag Chauhan, General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We look forward to your next stay.
5 out of 5
by A verified traveler from Leipzig

sehr gepflegtes Hotel mit hervorragenden Service

Posted Feb 14, 2016
Pros: der Service, die gepflegte Anlage mit wunderbaren Ausblick
Location: in den Bergen von Mussoorie
wir waren hier leider nur eine Nacht auf unserer Rundreise
Comment from Hotel Management
Feb 15, 2016 by anurag, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We look forward to your next stay.
4 out of 5
by A verified traveler

Nice hotel and very friendly staff .

Posted Dec 22, 2015
Pros: vERY FRIENDLY STAFF.
Cons: Bath room can have better soft towels.
Location: This place is a vacation spot and every one works hard to make us feel that way.
I am from New York , visited with my wife. Very friendly staff and nice clean food .Hotel room was nice and very convenient shuttle service to the library chowk. This whole experience was memorable.
Comment from Hotel Management
Feb 15, 2016 by Anurag Chauhan , GM, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We have addressed your concern over Bath towels with the Housekeeping team for quick action. We look forward to your next stay.
2 out of 5
by A verified traveler

Dissapointed

Posted Dec 20, 2015 on Hotels
Drainage in bathroom was shocking. Shower flooded the entire bathroom. Not enough ventilation in bathroom. Room had some minor defects. Customer Service was average and food ordered through room service was overpriced and rubbish. Check out process was long and frustrating. Room and bedding was comfortable.
Comment from Hotel Management
May 14, 2016 by Anurag, Hotel Management
Dear Guest Thank you for sharing your experience with us, please accept my sincere apologies. Request you to give us one more opportunity to serve you warm regards Anurag Chauhan General Manager
3 out of 5
by A verified traveler from New Delhi

Good hotel but not country inn standards.

Posted Nov 19, 2015
Positioning of property is good.staff is good.food is good. Now what needs improvement is standards...which is not matching COUNTRY's inn .....No hot water....towels were old....bedsheets were old. With little bit improvements this prprty can be among best property at MSSRI.
Comment from Hotel Management
Dec 2, 2015 by Anurag Chauhan, GM, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
5 out of 5
by A verified traveler from london

Nice comfortable hotel

Posted Nov 12, 2015
Good room size. Booked for 3 already but never offered extra bed which was mention while booked. Last day just apologise never offered anything complimentary for that Inconvinience we had to face. Breakfast was good. Spa was ok but very little space for that. Free shuttle to library chawk. Overall a great hotel for that price.
Comment from Hotel Management
Nov 16, 2015 by Anurag Chauhan, Hotel Management
Dear Guest, We apologize for the disappointment in context to the extra bed. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
2 out of 5
by A verified traveler from Varanasi

Good Option for the walkers out there!

Posted Oct 27, 2015
Pros: View from the balcony.
Cons: Utilities in the bathroom.
Location: Rent a bike from the hotel and ride to Company Garden. Total journey 8 kms but worth every metre.
The location of the hotel is awesome. Staff was friendly although they took extra time to delivery any thing to the room. We had booked 2 superior twin rooms for triple occupants through expedia.com but when we reached they told us the had upgraded us to a king size delux room. We had to remind them that we had paid for 3 occupants. Hotel facilities and toilet conditions were a pity. The latch in the bathroom was broken. The bidet was dripping which meant that the bathroom was always wet . When we entered the room the wash basin was clogged. The hotel fixed it some how upon our complaint. The tap in the bathroom was broken which was only fixed after our complain. I do not understand how can the maintenance team miss such serious issues when the clean the room. The complimentary breakfast had a lot of variety but the taste was average. Even a la carte was jusk ok for that matter. The view from my balcony was worthy. The hotel really needs to get their utilities fixed considering they represent the 'carlson rezidor' group. I would think before I book at this property again.
Comment from Hotel Management
Oct 29, 2015 by Anurag Chauhan , GM, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the bathroom fixtures conditions. We will review the conditions of your room with our team to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. .
4 out of 5
by Amit from Ghaziabad

Good Hotel

Posted Sep 30, 2015 on Hotels
Very good hotel location, food and services. Near to mall road. Free Cab service from hotel to road connecting To Mall road. Hotel should add gym to its facility list.
Comment from Hotel Management
Dec 5, 2015 by Anurag, Hotel Management
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We look forward to your next stay. warm regards Anurag Singh Chauhan General Manager
1 out of 5
by A verified traveler from delhi

Posted Sep 7, 2015
Pros: Location
Cons: Food
Location: there was noting do near by,there should some thing for adults also.
in room dinning was not according to hotel status.The dinner serve was stale both the dis hes served were not good enogh to eat.
Comment from Hotel Management
Sep 24, 2015 by Anurag Chauhan, Hotel Management
Dear Guest, We appreciate your feedback regarding the food served. We regret to hear your dining experience did not meet expectations. I assure you that all ingredients used in our kitchen our fresh and undergo strict checks. I have shared the concern with Kitchen team for further improvement