Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
100% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from london

Posted Sep 17, 2016
I wanted to settle my account by a Visa card. The manager in charge quoted me a different amount I agreed while biking with Expedia. When I asked him about this he took a bit of offence saying ,"I know the price of the rooms, and I am not going to refer to Expedia on what I agreed to pay". I repeatedly told him I booked through Expedia, but he was not agreeing. Then he called someone and told me that I could pay a different amount, which was still not the price I agreed to in Expedia. I basically stopped there and told him that I'll take care of this in the following morning. The person in the morning was a pleasant chap and to my pleasant surprise did quote me the exact amount I agreed to in Expedia. Howeaver, none of their machines could process the three Visa cards I had. I just walked half a mile to get the cash out from a bank ATM using one of those cards and settled the bill. I did not have complementary internet which is a shame for any 5star hotel. I had read another review before about this, but did not believe it. Now I do.
5 out of 5
by Narinderjit from Middlesex

Happy couple

Posted Sep 26, 2015 on Hotels
Amazing views, beautiful buildings. Loved it
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us. I am delighted you had a memorable stay at our hotel. Thank-you for your kind appreciation. The team has been conveyed your feedback and they have expressed their gratitude for the same. We look forward to welcome you at the hotel, very soon, in the near future. Warmest Regards Anil Sharma Vice President Operations
5 out of 5
by A verified traveler from California

Excellent ambiance and staff courtesy

Posted Aug 4, 2015
Pros: Views and ambiance
Cons: It should be made clear that the manor rooms are in another building. You have to take a van to go to the main building where the activities.
The views from the hotel are gorgeous. The room is pleasing.
Comment from Hotel Management
Sep 17, 2016 by Anil Sharma, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us, as it helps us to improve and serve our guests better. The contents of your feedback have been carefully noted. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity. I, shall look forward to welcome you back to the most scenic hotel in Mussoorie and assure you of an experience to exceed your expectations during your next visit. Warmest Regards Anil Sharma Vice President Operations
4 out of 5
by SATHEESH from dehradun

good.

Posted Apr 20, 2015 on Hotels
Service need improvement.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us, as it helps us to improve and serve our guests better. The contents of your feedback have been carefully noted. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity. I, shall look forward to welcome you back to the most scenic hotel in Mussoorie and assure you of an experience to exceed your expectations during your next visit. Warmest Regards Anil Sharma Vice President Operations
5 out of 5
by A verified traveler from j

Beautiful hill resort

Posted Mar 30, 2015
Far away from the maddening Mussorie crowd, amidst pristine hills and forests. The staff are super friendly. Food is delicious, although vegetarian options at the restaurants are a little limited. Kids will love the heated pool. Some renovation at the main entrance produced a slight inconvenience but nothing major. Heartily recommended
Comment from Hotel Management
Sep 17, 2016 by Anil Sharma, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us, as it helps us to improve and serve our guests better. The contents of your feedback have been carefully noted. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity. I, shall look forward to welcome you back to the most scenic hotel in Mussoorie and assure you of an experience to exceed your expectations during your next visit. Warmest Regards Anil Sharma Vice President Operations
5 out of 5
by Lyudmila from Jacksonville, Florida

Great getaway, relaxing place.

Posted Feb 26, 2015 on Hotels
Nice, clean, good food, great service.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us. I am delighted you had a memorable stay at our hotel. Thank-you for your kind appreciation. The team has been conveyed your feedback and they have expressed their gratitude for the same. We look forward to welcome you at the hotel, very soon, in the near future. Warmest Regards Anil Sharma Vice President Operations
5 out of 5
by Jagmohan from New Delhi

AMAZING PLACE FOR FAMILY

Posted Feb 23, 2015 on Hotels
Our stay was amazing.... very nice property....I will surely go again
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us. I am delighted you had a memorable stay at our hotel. Thank-you for your kind appreciation. The team has been conveyed your feedback and they have expressed their gratitude for the same. We look forward to welcome you at the hotel, very soon, in the near future. Warmest Regards Anil Sharma Vice President Operations
5 out of 5
by Lokesh

Posted Jan 7, 2015 on Hotels
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us. I am delighted you had a memorable stay at our hotel. Thank-you for your kind appreciation. The team has been conveyed your feedback and they have expressed their gratitude for the same. We look forward to welcome you at the hotel, very soon, in the near future. Warmest Regards Anil Sharma Vice President Operations
5 out of 5
by A verified traveler from new delhi

Excellent place

Posted Dec 30, 2014
Superb hotel and facilities. Must stay for families
Comment from Hotel Management
Sep 17, 2016 by Anil Sharma, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us. I am delighted you had a memorable stay at our hotel. Thank-you for your kind appreciation. The team has been conveyed your feedback and they have expressed their gratitude for the same. We look forward to welcome you at the hotel, very soon, in the near future. Warmest Regards Anil Sharma Vice President Operations
3 out of 5
by Nikhil from New Delhi

Good Location and hotel, average hospitality.

Posted Nov 24, 2014 on Hotels
I have lived in 5 Star properties all over the world and enjoyed xcellent hospitality and I believe the one provided by our Indian hotels is topnotch. I chose to visit mussoorie for anniversary celebrations. The Hotel is in a Good location away from city crowds and hustle bustle. Perfect for couple getaway. I would rate the hotel 4/5 but for the attitude of the hotel managerial staff who were very rigid and inflexible and had to be pleaded with to even provide an anniversary cake of our choice. A bottle of wine or Champagne is way out of the question. Their attitude left a bitter taste in the mouth. The rest of the staff, i.e. Room Service,housekeeping etc were up to the mark. The food is average and little overpriced. Stick to the indian side of the menu as the chefs are not really good at the other cuisines. Overall I would rate the hotel 3/5, excellent peaceful hotel with great views and amenities (which I hope they do not charge for from their guests in the future) but lot of room for improvement in hospitality.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Jaypee Residency Manor, Mussoorie! Please allow me to thank you for taking the time out to write to us, as it helps us to improve and serve our guests better. The contents of your feedback have been carefully noted. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity. I, shall look forward to welcome you back to the most scenic hotel in Mussoorie and assure you of an experience to exceed your expectations during your next visit. Warmest Regards Anil Sharma Vice President Operations