Ratings based on 1,579 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Beautiful hotel & best staff! Everyone was very friendly!
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Nice hotel

Posted Oct 12, 2017
The room was clean, bathroom was okay. Liked that it was close to restaurants and race track. Staff when checking out was friendlier than the staff when checking in. A bonus would have been a microwave in the room.
Comment from Hotel Management
Oct 12, 2017 by Justin, Hotel Management
Shika, Thanks for staying with us. We have microwaves available upon request. We just do not have in all of our guest rooms. But have plenty available. See you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from santa ana ca

Very nice and elegant, a must for my family and i

Posted Oct 11, 2017
I loved the lounge area and the free make it yourself breakfast. The variety was so nice .
Comment from Hotel Management
Oct 16, 2017 by Justin, Hotel Management
Thanks! Glad you enjoyed. What a great picture. Thanks for sharing.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great hotel

Posted Oct 6, 2017
Check in was super fast and easy. Quiet hotel near freeway but no noise, you feel tucked away. Room serivce was fast, good quality food.
Comment from Hotel Management
Oct 12, 2017 by Justin, Hotel Management
Thanks Maryam for staying with us. Quick and friendly service is what we do. Thanks for enjoying our services. See you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
The only complaint I have about hotel is how many cigarettes butts I came across. I stayed before there and it was cleaner. No towels at the pool perhaps at full capacity.
Comment from Hotel Management
Sep 7, 2017 by Justin, Hotel Management
Thank you for your comments. We will be sure to have review with our housekeeping team. Thank you for your feedback.
3 out of 5
by A verified traveler

Posted Aug 24, 2017
The hotel was ok and staff were friendly. I didn't like the fact that we had to ask for enough toiletries. We also didn't get water even though we mentioned we are listed as Hilton members. We had to ask for water at the front too and we only got 2 for 4 of us staying 2 nights. They had 2 32 oz fiji bottles for sale for $6 each. We also had to pay for parking $22 a night. The rooms were ok but, the hallway smelled like mold. Not sure if I would highly recommend it. Maybe if these issues were corrected.
Comment from Hotel Management
Sep 6, 2017 by Justin, Hotel Management
Liz, thank you for your feedback. It is greatly appreciated. As a Honors member you receive two complimentary bottles of water upon check in. The benefit is unfortunately based on the room and not the number of guests staying in the room. Parking is unfortunately a normal expense in the SoCal area. Just about all hotels in Del Mar and San Diego charge for overnight parking. We do shop our competitors to ensure we are inline with their prices. In regards to the smell in the hallways, I am so very sorry for this. This isn't a common concern and we will further investigate this odor. We truly hope that you will stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Pros: Every staff member was helpful, efficient and most importanttly, happy!
Great location with shuttle service to the village and race track! Hotel staff was friendly, happy and fun!
Comment from Hotel Management
Sep 5, 2017 by justin , Hotel Management
Thank you for your review. Glad you enjoyed our location and shuttle service. See you next time.
1 out of 5
by A verified traveler from San. Franciscon, Ca

Poorest cleaningest

Posted Aug 23, 2017
Dusty all over; reported the issues with pictures in the 1st day but no one actually took care of the issues during our stay (5 nights). Sticky mini bar cabinet; found silver fish in the room (sent pictures to hotel manager). No one actually take the issues seriously and stay on top to follow up. Very disappointed!
Comment from Hotel Management
Sep 6, 2017 by Justin., Hotel Management
Su, So sorry to see that your stay was impacted by the level of cleanliness. I know you brought this to our attention and our team corrected issue during your stay. Again my apologies for these items not being addressed before your time with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from California USA

Nice hotel near Del Mar Race Track, Beach, Mexico

Posted Aug 23, 2017
Pros: Clean, fresh facilities ... professional staff ... good breakfast buffet ... nice hotel shuttle program
Cons: Parking
Location: Del Mar Race Track, Beaches, Restaurants, San Diego, La Jolla, Mexico
Had a nice stay there ... professional, friendly hotel staff ... clean, modern facilities ... overall a very pleasant and worthwhile experience for my entire family ... ! :-)
Comment from Hotel Management
Sep 5, 2017 by Justin, Hotel Management
Thanks a bunch for your review. It seems like you took in many of our great amenities including our wonderful shuttle. Hope you'll be back again soon.
3 out of 5
by A verified traveler

Posted Aug 22, 2017
It was ok Okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Comment from Hotel Management
Aug 23, 2017 by JFoster, Hotel Management
Thank you.