Ratings based on 495 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Bright, open, and lovely.

Posted Oct 14, 2017
Pros: Beautiful hotel with a casual beach vibe. VERY clean, crisp, and friendly.
Location: Great restaurants across street & an easy walk to shops, beach, and Urgent Care if needed (which we did). 26 car ride to downtown though.
Very friendly staff. Really great food on site but a little pricey. A bit of a drive to downtown but not bad unless you get caught in rush hour...then AWFUL!. Bathrooms were bright and clean and well decorated. Very nice hotel. Pool wasn't much but big enough in the fall. Loved the open bright feel of the place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hot weekend in Sept?

Posted Sep 13, 2017
Pillows were flat and couldn't get a/c to cool down
Comment from Hotel Management
Sep 14, 2017 by T. Buchholz, Hotel Management
Thank you for taking the time to share your feedback. We will certainly look into the pillows in addition to the AC. Again, we thank you for staying with us and we look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Agoura Hills, Ca

Great Location

Posted Aug 24, 2017
Pros: The location, the amenities and wonderful staff.
Cons: For the top price they charged they need to update to do some improvements. The restaurant location is good but food is not so good.
Location: Beach, village and restaurants are walking distance. The hotel has a shuttle to horse racing or anywhere 2 miles didn't take my car out once.
Great place, great location. The staff reception, bell boys are exceptionally helpful and nice. Restaurant food need little help and the rooms need little update for five star resort.
Comment from Hotel Management
Sep 14, 2017 by Terry B., Hotel Management
Hello and thank you for your comments. We will certainly share your feedback with the team as it only helps us improve. Thank you again and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale az

Posted Aug 10, 2017
Great location, morning yoga, nice massage, and enjoyed the view.
Comment from Hotel Management
Aug 10, 2017 by Terry B, Hotel Management
Wow - Looks like you used all of the ingredients for the perfect stay... Thanks for staying with us and we look forward to welcoming you back soon.
3 out of 5
by A verified traveler

Hotel or Wedding Venue?

Posted Jul 19, 2017
Pros: Location
Cons: Less weddings and more focus upon hotel guests
Location: Close to plaza, racetrack, beaches and all shops in DelMar
Nice hotel close to all Del Mar facilities but check to see if they are holding a wedding or a special event. We went to this hotel hoping to have a relaxing finish to our holiday. On 2 out of the 3 days that we were there, weddings were held and that resulted in the hotel being very busy and very noisy until late in the evening. It also means that a portion of the hotel is shut off to normal hotel guests. So nice hotel but disappointing experience for anybody not attending weddings.
5 out of 5
by Doris

Wonderful place to celebrate your birthday.

Posted Jul 13, 2017 on Hotels
This was our third stay in a twelve month period. This is my favorite get away location. We are greeted at the curb by friendly and curtious staff who seem to have an uncanny ability to remember us even thought it had been months since our last visit. Check in is friendly and easy. The staff makes such an effort to make sure we have everything we need. Food and bar service is just as spot on. The food was wonderful and drinks were skillfully crafted. I have spent my last two birthdays here. I will be back for another, god willing.
Comment from Hotel Management
Jul 17, 2017
Thank you for taking the time to share your wonderful comments. We are happy you had a great experience and we look forward to seeing you again soon.
3 out of 5
by A verified traveler

Beautiful location, TERRIBLE beds

Posted Jul 10, 2017 on Hotels
The hotel is beautiful, and the view is unbeatable. Very good service, a family-friendly pool, good food onsite, easy access to a splendid beach, walking distance to great local food options, and the patios off the cabana rooms are private and comfortable, the spa is lovely (one of the best facials I've gotten!). There is one major downside - the quality of the beds. Maybe it was just the room we were in (#138), but it was so bad that by our third night my husband and I dreaded getting into bed. For a luxury hotel with a price tag to match it seems reasonable to expect a mattress that doesn't destroy your back. Do you like sleeping on a collapsing slab of concrete? Then this place has got the perfect mattress for you. As a pregnant woman I though maybe I was just being over-sensitive, but my non-pregnant husband confirmed it was the worst. So bad, in fact, that now 2 days after being home we're both walking around with heating pads on our backs.
Comment from Hotel Management
Jul 17, 2017
So sorry for the bed experience. Thank you for letting us know the room number as we will be sure to look into and replace. There is nothing worse than a poor nights sleep. Thank you again.
3 out of 5
by Huisain

Posted Jul 6, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017
Thank you for your rating. We hope to welcome you back to experience a 5 star visit next time!
5 out of 5
by Nichol

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Thank you for the five stars! We hope to see you again soon!
3 out of 5
by A verified traveler from California

Luxury hotel, overpriced, small rooms.

Posted Jul 1, 2017
Wonderful location, Beach Access is a bit wierd. You have to cross over railroad tracks to get to it. Staff during day was excellent at night horrible. Valet lost our keys for an hour and at $39/day you expect a refund for thst day.. At $400+ a night not includin taxes and $39/ day resort fee and $39/day parking you expect bigger pool ( tons of families) and larger rooms. When we arrived we upgraded to coastal room. But view of ocean was weak and seen mainly off balcony. Overall high priced and missing some things to make it worth another stay - 3 stars.
Comment from Hotel Management
Jul 5, 2017 by Terry B. - General Manager, Hotel Management
Thank you for sharing your feedback and our apologies for your experience. We will certainly address the valet issue. Thank you again.