Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Ramada by Wyndham Del Rio

3 out of 5
Ramada by Wyndham Del Rio
2101 Veterans Blvd, Del Rio, TX

Reviews

7.4

Good

Rating 10 - Excellent. 287 out of 892 reviews" "
Rating 8 - Good. 254 out of 892 reviews" "
Rating 6 - Okay. 159 out of 892 reviews" "
Rating 4 - Poor. 102 out of 892 reviews" "
Rating 2 - Terrible. 90 out of 892 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Graciela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for our stay to participate as a "Living-history Performer" for the airshow at Laughlin AFB. Biggest plus for us: getting a room down the hall from the indoor pool and hot tub and being treated like ADULTS, allowed to use it anytime (late at night, early morning) instead of some places that lock you out at 9 p.m. THANK YOU. We used it every day and the sauna too. One negative: service was NOT reliable. Of 4 full days there we received service of new towels, coffee, shampoo, etc only twice. BOO. PLUS: loved the welcome free margarita tickets upon check in and truly LOVED the comp breakfast tickets for airshow people and the MENUDO in the breakfast buffet made this Latina sooooo happy! Will stay here again in two years for next airshow!
Stayed 5 nights in Mar 2024
Response from kd on Mar 13, 2024
Dear Graciela,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I am thrilled to hear that you enjoyed the amenities here and the freebies we offer! I am saddened however, to hear that your housekeeping service was not consistent and I will address that with the staff right away; it is never our intent to have guests go without daily service unless requested. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada we continuously strive to exceed your expectations so we will do better when you return!Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

8/10 Good

Brenda, Eagle Pass

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel needs updating and more lighting at night on the walkways.
Stayed 3 nights in Mar 2024
Response from kd on Mar 8, 2024
Dear Brenda,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to standard. I will share your feedback with our staff to try and improve where needed. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

6/10 Okay

Olivia

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from kd on Mar 6, 2024
Dear Olivia,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my apologies.Your feedback is very important to us, and I am saddened to see that your stay may not have been up to standard. I will share your feedback with our staff to try and improve where needed. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Gene

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from kd on Mar 1, 2024
Dear Gene,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Jesus Alberto, Laredo

Stayed 1 night in Feb 2024
Response from kd on Mar 1, 2024
Dear ,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Jesus Alberto, Laredo

Stayed 1 night in Feb 2024
Response from kd on Mar 1, 2024
Dear Jesus,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

4/10 Poor

Daniel

Stayed 2 nights in Feb 2024

10/10 Excellent

Eliazar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from kd on Feb 25, 2024
Dear Eliazar,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff!
Stayed 1 night in Dec 2023
Response from kd on Jan 4, 2024
Dear James,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from kd on Jan 4, 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from kd on Dec 28, 2023
Dear James,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

4/10 Poor

Edgar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The bed was super uncomfortable and the restroom needs remodeling big time. Also please get free breakfast none of that paying stuff.
Stayed 1 night in Dec 2023
Response from kd on Dec 27, 2023
Dear Edgar,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to standard. Please rest assured that we are taking the appropriate measures with our bedding and bathroom improvements via our renovation efforts to address these problems to prevent future issues. Our breakfast buffet is free for our rewards members and we would be happy to sign you up for that free program if you are here again! Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from kd on Dec 20, 2023
Dear Alex,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

6/10 Okay

Tammy

Liked: Property conditions & facilities
I loved the hotel, but unfortunately dusting in the rooms or wiping things down was not a priority. You could actually see where it was wiped and where it wasn’t, as the dust was thick. Not really what I want to see. The night table had sticky stuff on it and that was gross. It was quiet and I did appreciate that . The bed was comfy and room was nice and cold.
Stayed 1 night in Dec 2023
Response from kd on Dec 10, 2023
Dear Tammy,I am sorry to hear about your disappointing experience with us, it is always our intention to provide exceptional accommodations. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion with a properly cleaned guest room.I am thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes to better serve our guests. We will definitely work with our housekeeping staff on this issue to ensure the proper cleaning of our guestrooms. If you are in Del Rio again please consider us with 20% off of your stay as a thank you for bringing this problem to our attention. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

2/10 Terrible

Maria

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
all the things were in bad condition the room had a bad smell everything was worn out dirty for $180 dlls I didn't like it at all absolutely nothing
Stayed 1 night in Nov 2023
Response from KD on Nov 9, 2023
Dear Maria,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not up to standard. We make every effort to provide a nice, clean room in an elevated environment and we feel terrible when that is not the guest experience. I will share your feedback with our staff to try and improve where needed. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from KD on Nov 5, 2023
Hello Phyllis,Thank you for taking the time to tell us about your experience at Ramada by Wyndham!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to the opportunity to serve you again in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

6/10 Okay

Franklin

Business traveler
The property has been upgraded, however the bathroom floor tiles are old and dirty.
Stayed 2 nights in Nov 2023
Response from KD on Nov 3, 2023
Dear Franklin,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your bathroom was not up to standard. It is never our intention to miss these things so please rest assured that we are taking the appropriate measures with our housekeeping staff to address this overlooked problem of the floor. Here at Ramada, we continuously strive to meet your needs and expectations, and I do hope you will give us another chance when you are in Del Rio again with 20% off of your stay. Please let me know if that would work for you and if so what your last name is to note the discount on your guest profile. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KD on Nov 2, 2023
Dear Phyllis,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from KD on Oct 21, 2023
Dear Joshua,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff, good location.
Stayed 3 nights in Oct 2023

6/10 Okay

IGNACIO

Business traveler
Liked: Cleanliness, staff & service, amenities
Second time staying here. The 1st time was in a newer part which was nice. This 2nd time they put me in a section that was not updated like the other bldg. It was old and didn't fill as enjoyable and nice like the 1st time.
Stayed 1 night in Aug 2023
Response from KD on Aug 25, 2023
Dear Ignacio,I’m sorry to hear about your disappointing experience with us, it’s always our intention to provide great accommodations and customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. We hope to have the opportunity to serve you better in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGERWYNDHAM

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from KD on Aug 24, 2023
Dear James,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGERWYNDHAM

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from KD on Aug 24, 2023
Dear Josefina,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGERWYNDHAM

8/10 Good

IGNACIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from KD on Aug 13, 2023
Dear Ignacio,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Phyllis

Liked: Cleanliness, property conditions & facilities, room comfort
*****
We often stop here on our way from Laredo to our home in Terlingua. It breaks up the trip and the staff is so very friendly and they also treat Miss Gus Gus like a rock star. She loves the grass. One of the few places she can meander in grass without fear of stickers in her paws.
Stayed 1 night in Aug 2023
Response from KD on Aug 12, 2023
Dear Phyllis,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback! I am so glad that Miss Gus Gus enjoys the grass and outdoor space!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

8/10 Good

lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, location is walking distance to restaurants and shopping center.
Stayed 1 night in Aug 2023
Response from KD on Aug 9, 2023
Dear Lorena,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Diana Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities
I love all the amenities the hotel has.
Stayed 1 night in Aug 2023
Response from KD on Aug 5, 2023
Dear Diana,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Yvonne

Stayed 1 night in Jul 2023
Response from KD on Aug 1, 2023
We are delighted that you feel us worthy of a 10! We're always improving for our guests, and it's nice to see when the guests are pleased!

10/10 Excellent

Yvonne

Stayed 1 night in Jul 2023
Response from KD on Jul 30, 2023
So glad you had an excellent stay with us!

10/10 Excellent

Ben D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff
Stayed 1 night in Jul 2023
Response from KD on Aug 9, 2023
Dear Ben,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from KD on Jul 23, 2023
Dear Maria,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to standard. I will share your feedback with our staff to try and improve where needed. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGERWYNDHAM

8/10 Good

Alexis, Jenks

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good comimos menudo
Stayed 1 night in Jul 2023
Response from KD on Jul 17, 2023
Dear Alexis,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGERWYNDHAM

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from KD on Jul 23, 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGERWYNDHAM

8/10 Good

MANUEL, San Antonio

Liked: Staff & service
Rooms were old and outdated.
Stayed 1 night in May 2023
Response from KD on May 15, 2023
Dear Manuel,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Mark

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Dark & dated. Very difficult to see at desk. Was not business conducive. Staff was good. I will be working in the area for 12 months but will never return....
Stayed 3 nights in May 2023
Response from KD on May 8, 2023
Dear Mark,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you encountered a very unusual set of circumstances.. Our hotel was completely remodeled last year and our lobby is one of the brightest rooms in Del Rio with our 20 foot ceiling and white walls so it's very confusing to hear that you experienced a dark and dated property. Here at Ramada, we continuously strive to meet your needs and expectations and I would love a chance to try and remedy what it is exactly that we can change.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Rolando

Stayed 1 night in Apr 2023
Response from KD on May 15, 2023
Dear Rolando,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was super friendly, especially Jessica. She made us feel welcome. The breakfast buffet was so delicious. The omelet station was the bomb, and the menudo was the best I have had, and I've tasted many bowls of menudo. The rooms were clean.
Stayed 1 night in Apr 2023
Response from KD on May 15, 2023
Dear Leticia,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Yuki, Yokohama

Stayed 1 night in Mar 2023
Response from KD on May 15, 2023
Dear Yuki,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Susie Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing thank you
Stayed 3 nights in Mar 2023
Response from KD on Mar 25, 2023
Dear Susie,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

4/10 Poor

eva o.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from KD on Mar 19, 2023
Dear Eva,I’m sorry to see your disappointing rating with us, it’s always our intention to provide great accommodations and customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

2/10 Terrible

Shawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that none of the lamps worked in my room nor the TV. Only the mirror at sink and bathroom light worked. I found a plug hanging out the wall by the night stand. This hotel is going through some renovations right now and the contractors are cutting corners. The plug was not only hanging out the wall but texture was all over plug including the carbon dioxide detector that was plugged in that I doubt Works due to Condition it's in. I brought is up to the front desk about the problem no apology did not seem to care about it. The breakfast was not very good food just sitting out in warmers no one came up to me and offered anything to drink had to ask. Will not be staying here ever again. I have pictures of the plug hanging out the wall with texture on it. I will gladly send them to who ever would like to see.
Response from KD on Mar 13, 2023
Dear Shawn,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you got an unfinished room. We are taking the appropriate measures via our renovation efforts to address these issues to prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

2/10 Terrible

Eduardo

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dirty and had bed bugs.
Stayed 1 night in Feb 2023
Response from KD on Mar 13, 2023
Dear Eduardo,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bug/bugs in your room. Please rest assured that they are not actual bed bugs, we have the property sweeped for that every two weeks along with our scheduled preventative treatments. We are also working with housekeeping in regard to your rooms cleanliness. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Jesus

Stayed 1 night in Jan 2023
Response from Kristen Dorroh on Mar 10, 2023
Dear [ ],Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. It is always a pleasure to receive positive feedback!I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, do not stay here.
Did not check in. Lobby renovation. Did not feel safe. Dog feces around pool area. We tried to cancel reservation before 6:00 but was told no. This hotel would not give any accommodations. Hotels.com did not address the concerns. This is definitely not a 3 star hotel.
Stayed 1 night in Jan 2023
Response from KD on Mar 13, 2023
Dear Robert,I’m sorry to hear about your disappointing experience with us, it’s always our intention to provide great accommodations and customer service. We are always willing to accept same day cancellations with no problem, but unfortunately we are not able to control the third party agents policies. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

2/10 Terrible

monica m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from KD on Nov 9, 2023
Dear Monica,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Del Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to standard. I will share your feedback with our staff to try and improve where needed. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,KRISTEN DORROHGUEST SERVICES MANAGER

10/10 Excellent

Angel E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent new renewal place This hotel change to a better place and looks fresh and getting ready for a great place
Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Patricia

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good expedient and professional service. Rooms very clean and well equipped.
Stayed 1 night in Dec 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Del Rio vibe
Always awesome, Bar, Bed, Breakfast!! Can’t find a better place to stay in Del Rio!
Stayed 3 nights in Dec 2022