Good hotel, but not business-friendly....
Posted Jun 24, 2016
So this hotel's physical facilities are good to excellent, and the room was comfortable enough. However, two characteristics make it more suitable for personal than for business patrons:
First, the hotel office door was locked, and even though staff were friendly and responsive, business customers (nor personal customers either) should have to go searching for hotel staff every time they need something. That's a red flag in my book for business customers.
Secondly, the hotel refused to give me a receipt for the room, referring me instead to Expedia for that. Although Expedia makes it easy to obtain receipts for hotel stays, why should a customer be burdened with that extra step? How hard is it to print off a receipt?? That just made no sense to me, and it was not a customer-service oriented practice. For that reason, I would recommend this hotel for personal stays, but not for business customers. I will not use it again, even though the physical facilities were good to excellent, and staff were friendly. My profession is one where customer service is highly important, so for that reason I place a high emphasis on hotels with customer-friendly and logical business practices.