Decent hotel, nothing great but not bad either.
Posted Jul 10, 2016
The room was very good, location is good too, pool, gym, spa all good. Only problem was some of the staff members were very desperate for tips, and over talkative even though a service charge is included in the bills, I dont wish to name the particular staff as I felt bad for them really. The breakfast was another issue, took sometimes 15-20 mins to get eggs from the buffet and many times it was prepared wrong. The staff were unable to cope with breakfast pressure and felt over worked, they were all courteous though perhaps this hotel doesnt pay its staff well enough.
Overall its a nice hotel but i wouldn't call it a 5 star, at best its a 4 star really.
Comment from Hotel Management
Jul 13, 2016 by cptg, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Crowne Plaza Gurgaon