Ratings based on 10 Verified Reviews

4.5 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Terrific Hotel

Posted Dec 4, 2016
Pros: The attentiveness and responsiveness of the associates, the cleanliness and overall hotel quality.
Cons: Condition of Furniture
Location: On the outskirts of New Delhi but convenient to get to.
Service levels were extraordinary. Shama at the Front Desk, Ajit & Devendra the Concierges, Narendra, Ratan & the Chef in the Infinity Restaurant were amazing. Whenever I had a request from Housekeeping and/or engineering such as laundry bags, zip ties, a measuring tape, they arrived without fuss or delay. I cannot name everyone but all from the security guards, doormen, front desk, restaurant & bar servers went out of their way. My family used the Spa and had the same thing to say about it. There were some condition issues such as the worn sofa and furniture, mattresses that need to be replaced and leaky shower stall. One night we were woken up repeatedly because the power kept coming and going and kept activating the TV. The staff at the hotel, however, made up for everything and more.
Comment from Hotel Management
Dec 7, 2016 by Guest, Hotel Management
Dear Guest, Thank you so much for such a wonderful review. I am glad to know that you enjoyed the facilities and services of the hotel. Your appreciation about the staff is deeply appreciated. Your positive sentiments have been shared with the team. I am sure this will go a long way in motivating my team. We have noted your feedback with regards to the furniture, mattresses and electricity dip shall certainly evaluate the same with my management. It is feedback from esteemed guests like you which help us to review our standards and procedures. We look forward to welcoming you back soon during your next visit. Warm Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

excellent quality

Posted Nov 4, 2016
Pros: excellent buffet, excellent service=desk, housekeeping, waitstaff
Location: not walking distance to any site, but cab ride away from temples and shopping. It is quite reasonable to hire a driver for half or whole day and see m
beautiful room-king bed with sitting area, huge bathroom with separate shower and tub-glass wall between bathroom and main room with push button screen that rolled down for bath privacy
Comment from Hotel Management
Dec 3, 2016 by Sir, Hotel Management
Dear Guest, Thank you so much for your wonderful review. It gives me an immense pleasure to know that you enjoyed the facilities and services of the hotel. Its a pleasure to read services offered by our staff were to your liking. Your positive sentiments have been shared with the team. We look forward to welcoming you back soon. Warm Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms and hotel; low price reflects location

Posted May 12, 2016
Hotel is very nice, and rooms are very comfortable. Location is not central, but that is reflected in the lower prices. I would recommend this hotel.
Comment from Hotel Management
May 18, 2016 by Crowne Plaza New Delhi Mayur Vihar Noida, Hotel Management
Dear Guest, Thank you for your feedback. I am delighted to note that you appreciate the layout of the hotel and the service of our staff. Your positive comments have been shared with the entire team. We look forward to welcoming you back soon. Warm Regards, Vikas Oswal General Manager
3 out of 5
by A verified traveler from b

not a five star property

Posted Apr 23, 2016
2 big disappointments - The bathrooms were not cleaned as well as they could have been; and the hotel sit right on top of a stagnant canal, which reeks pretty much throughout the day. The stench is quite in comfortable. Staff is very friendly and helpful, but at time the inexperience shows. Rooms are comfortable.
Comment from Hotel Management
Apr 28, 2016 by Crowne Plaza New Delhi Mayur Vihar Noida, Hotel Management
Dear Guest, Thank you for choosing to stay with us. I appreciate you taking the time to give your feedback. It is our constant endeavor to provide the best of services to our valued guests and that every guest of the hotel is treated with utmost professional care and hospitality. We appreciate your inputs to further improve and provide service that exceeds our guests' expectations and regret the inconvenience caused. It was a pleasure to have you as our guest and thank you for taking the time to share your experience. Assuring you of our highest service and look forward to welcome you back on your next visit to Delhi. Kind Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from la california

Modern style, clean room

Posted Jan 24, 2016
Very modern hotel. Kind staffs, good food. I had very good stay , i will definatly give them 5 star.
Comment from Hotel Management
Jan 25, 2016 by Crowne Plaza New Delhi Mayur Vihar Noida, Hotel Management
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations. At Crowne Plaza New Delhi Mayur Vihar Noida, we are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always a great source of motivation for us. We look forward to welcoming you back soon. Warm Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

great experience

Posted Dec 15, 2015
Staff and managers were courteous and very helpful especially the staff that managed breakfast - excellent customer service. The stay would have been more fulfilling if the swimming pool was available. Overall a very good experience. Thanks
Comment from Hotel Management
Jan 25, 2016 by Crowne Plaza New Delhi Mayur Vihar Noida, Hotel Management
Dear Guest It was a pleasure having you stay with us at Crowne Plaza, New Delhi Mayur Vihar Noidai on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. We are truly grateful for the wonderful things you have said about the hotel, team and services especially the staff that managed breakfast. However, please accept my most sincere apologies for the inconvenience faced by you due to swimming pool not being operational as we are currently renovation and are coming up with the new pool very soon. We look forward to welcoming you back again and assure you of our best services at all times. Warm Regards, Vikas Oswal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, new york

perfect!

Posted Jul 22, 2015
Close to metro, incredible staff, stunning food, beautiful and comfortable rooms, excellent spa services. Would not dream of staying elsewhere in Delhi.
Comment from Hotel Management
Jul 27, 2015 by Rakhee, Hotel Management
Dear Sir/Madam, Thank you for your generous compliments We are glad that you had comfortable stay with us and our property, staff and spa have highlighted your stay experience. It would be our pleasure to welcome you back. Yours Sincerely Vikas Oswal Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

well priced and well connected.

Posted Aug 10, 2014
Pros: the room and friendly staff.
Cons: the decor of the lounge and general atmosphere is not what one may expect of a 5 star hotel.
Location: it is well connected to all parts of delhi.
the shower did not work the first day but the hotel staff did respond well. the room is very pleasant and has the ambience of a five star hotel , though the rest of the facility is a bit under par.
Comment from Hotel Management
Feb 14, 2015 by Hotel Manager, Hotel Management
Dear Guest, Thank you for sharing your recent experience at Crowne Plaza New Delhi Mayur Vihar Noida. Whilst we are glad that your are happy with your stay and the rooms, we are sorry that you were not happy with the way your complaint was handled with regards to the room shower. Your points are being addressed by our chief engineer, who continue to work hard to ensure the high standards and guest satisfaction. We hope to see you again in the near future and would be delighted to welcome you back. Yours sincerely, Vikas Oswal Hotel Manager
5 out of 5
Recommended
for Everyone
by AK from Miami

Excellent stay in New Delhi, Noida.

Posted Nov 17, 2012
Pros: Interior of the hotel. Food. Staff.
Cons: Outside of the hotel in the evening it smells pretty bad...
Location: Industrial wasteland... but to there is no other choice around there and it's definitely not a hotel's fault by any mean.
Brand new look. Very pleasant interior, friendly and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wong

餐廳食物良好,員工禮貌體貼親切

Posted Sep 11, 2016
員工的細心是會記得你的需要,我曾提及想吃的菜色,第一天沒有點,第二天再去時,員工問及是否要我上次想吃的那道菜,很窩心。